Maple Hill Auto Group

This is getting a one star for the service department. The sales side was wonderful. Our new Genesis GV80 with 28k mi has been in the shop and inoperable for the past 2 weeks and they aren't able to find anything wrong with it. It's clearly something electrical and possibly faulty sensors. Was told to clean the sensors. So now sending it to new Hudson to get work done. Update: after being at new Hudson for another 4 weeks, come to find out it was probably the ground wire. BBB complaint filed and Genesis manufacturer hasn't been much help at all. Was denied a loaner vehicle for the entire time.

The buying portion of the vehicle was great however the service of Genesis dealer has been a nightmare. I WILL be getting rid of the GV80 and turning to the Grand Wagoneer. Have bought 8 vehicles from dodge and have had great service. Very disappointing especially after spending $74,000 on the GV80 and get 3k service.

While scheduling an oil change for my Subaru after hours on the dealership website I was presented with dates that were weeks out so I tried the chat option and got a date the next week. Not sure why I wasn't presented with the nearer date on the website. But that seemed a minor inconvenience and the chat was fine if not a little cumbersome and long.

The person on the other end did not seem to know much about the oil change process but was friendly and eventually got everything scheduled in the system. I dropped off the night before and it was easy, although there was no pen in the envelope drawer. Fortunately my wife had a pen in her car. Filled out a few lines, stuck the keys in, sealed the envelope and sent it down the chute.

The oil change was scheduled for 8:30am but they called at 8:20am to tell me it was done, so definitely prompt and on-schedule. The checkout person was friendly and payment was quick and easy. She went over every inspection detail and gave me time/mileage estimates on a few other maintenance items that would need attention in the future. The cost of the oil change for customers who have bought a car at their dealership is low, and I had them change the air filter as well, all for around 80 dollars.

I have found this dealership's service costs to be on par with independent service centers but this way I get genuine Subaru parts. I have had Subarus for decades and had issues with this dealership's service department in the past. While this was an easy oil change, I am wondering how bigger service issues would be handled. But this visit was fine so I am giving four stars. If they fix the dates on the website and keep a pen in the envelope tray I would give five stars.

It took a while to get an appointment for an oil change but when the time came, it was quick, efficient and easy. I thought you had a "drive-in" oil change, but apparently I was incorrect. Your Service Dept is well run and clean. This is a sure sign that your employees are proud of their workmanship.

Maple Hill Volkswagen has been amazing! I went to them when it was time to end my lease with another dealership. I told them what I wanted and what my budget was. They didn't continually call me with other vehicle that I didn't want or that were out of my budget. They did contact me when a vehicle matching what I wanted came to the lot. I test drove it, liked it, and it was in my price range.

After owning the car for about 5 months, I ended up having a engine light come on. They worked hard to get me in quickly and get it taken care of at no cost to me. They were very friendly and so easy to deal with. I will definietly be going back at the end of this lease!

My family has purchased a total of three Outbacks from this dealership and for the most part, have had a good experience with the sales side but when it comes to the service side we have been disappointed. To keep this brief I will share my most recent experience. I recently purchased a used Audi (from another dealership), I know it's not a Subaru but my experience is comparable. I'll try to keep this simple, I had an issue and went to them for help.

I spoke with service, who sent me to sales. I talked to a couple of salespeople and based on their recommendations went and ordered what I needed from the parts department. I followed what I was told to do, which was to call Audi directly to have them help me. Not really a good start honestly, might want to build a relationship so I come to them to buy my next Audi.

While ordering the part it was offered to call me when the part comes in, but I didn't get a call. I called Audi directly and was told the part wouldn't work, I returned to Maple to find out I can't return said part and was told "what would you like us to do we aren't Audi" and once again was told to resolve the issue by calling Audi directly yet again. Based on this last experience I am done and will not get service done there for either of my vehicles and I will not purchase another vehicle from them either. I don't generally leave reviews because everyone has an off day but this has been over several years and numerous interactions that have been less than ideal.

Miserable experience. They overcharged us, telling us that that if you don't buy your car at Maple Hill you have to pay more for service than if you buy your car from Maple Hill. When I asked why, they told me that they could not make money if they charged everyone the same, Huh? I checked with six area dealers and none of them follow that policy. They also did a poor job of maintenance acting clueless about the schedule for service. All in all, very poor experience. I will not ever return.

I have zero confidence in Maple Hills Autos ability to handle any of my vehicle needs. My wife and I requested a new 2019 Tucson with grey paint and grey interior when we went to pick up our new car it had a black interior. When we pointed out the error we got a "sorry". Our sales person then located a vehicle with the correct interior and shortly after we purchased it the battery failed and Maple Hill had no new batteries to replace it so Maple Hill ordered a new battery and we had to wait multiple days for the replacement and we got another "sorry".

On my 2nd oil change I requested full synthetic oil and they promptly installed a synthetic blend so I had to return back (got another "sorry")to get the correct oil installed and now I wonder if they really did drain the synthetic blend out and install the full synthetic oil I requested. Maple Hill Auto has given me no reason for a return purchase or visit all they give is "sorry".

The folks at Maple Hill Hyundai are wonderful. Despite not being able to afford the necessary repairs right now, the crew gave me a complete diagnostic work up and oil change. No pressure and very thorough at a very reasonable price. Thank you Cedric!

My actual experience was wonderful - easy in/easy out. The shuttle service was great - Mitch my driver was very pleasant. I only take away one star because it takes 6 weeks to get a service appointment, which is frustrating - especially when leasing, they want you to get those oil changes right at the mileage marks which can be hard to predict a month and a half out.

At a time when other dealers are charging "Market Adjustments" and countless other add-ons to increase the price of the vehicle - Maple Hill took the high road. Their price was fair, their sales staff (Matt Williamson) was superb, and above all.the dealership did not compromise their ethics to make a buck. They will always have a great deal of my respect for doing the right thing.

The staff was quick and responsive. Selecting, test driving and purchasing a vehicle within my budget was painless and the staff were willing to wait without complaint on switching the insurance policy over even though it went after closing hours. I would definitely recommend this dealership to anyone looking for a new vehicle themselves.

We brought our first Subaru (Forester wilderness) with Maple Hill group. Aaron Black who helped us, was instrumental and honest in terms of taking the order, constantly updating /keeping us posted on the vehicle arrival. He was extremely patient and at the same time has clarity in terms of explaining the infotainment features inside the vehicle. Kudos to him on everything he did. Overall we are very satisfied and happy with the delivery.

Im blown away at how easy they made this. I was buying out a lease I acquired in CA. The lease was dealer-owned so I had to purchase through a dealership. Matt took care of everything, we never even met until I stepped in to sign off on the paperwork. These guys are just awesome!

This review stems from the awful treatment a family member got trying to give them business and them flat out being incredibly rude to them. Unless you want to be ignored and when finally helped repeatedly reminded that they close you are better off scrolling Craigslist. I'm assuming a stranger would be respectful.

I experienced the single most unethical behavior from the people at Maple Hill that I have ever seen in my life. First they said they had the car I was looking for in stock and would have it there to pick up in three days. Then when I asked if they were simply going to provide Genesis my information to do a credit check they said yes it would only be pulled once at which time I agreed and put down a $2k down payment for the car.

They then called and said the car they thought they had was not new and had 1000K miles on it. When I looked they had pulled 2 hard credit inquiries on my credit one by Maple Hill and Another by Genesis Finance of which I have had a current account with for 12 years as this was my 5th Genesis. Now they "couldn't find the car anywhere" so I worked directly with Genesis leaders to get what I wanted shipped only to find out Maple Hill wanted to run my credit 2 more times making it 4 Hard credit inquiries for a transaction with a company I have been with for more than a decade.

The people I worked with were the epitome of the negative view people have of car sales people. Now I am getting the run around getting my refund. STEAR CLEAR FROM THESE PEOPLE

I called yesterday to see about buying a model car from them and was told they had them at the front desk. Today, after making a special trip, it turns out they don't have them. I drove 100 miles put of my way just to be disappointed.

I had my Passat in there THREE times for the same issue. Each time, they couldn't find the problem- but they found a different problem, which I paid for on the premise that they said THAT was going to resolve my issue. It didn't. The service manager literally laughed in my husbands face when he got a little pissed at their not finding our problem, even though we paid close to $1000 EACH TIME.

I wouldn't have a VW of any model if someone gave it to me for free. Well, I might keep it for the first 60,000 miles, after that, I am pretty sure it would become a financial burden. My advice- avoid buying any VW and getting service from this place.

Customer service does not seem to be a priority. I scheduled an appointment with the sales department to come in and see a used A8 on the lot. I made it very clear to the salesperson that I was driving 90 minutes to see the car. My wife and I made the drive and when we arrived were met on the lot by a nice young man who said the salesperson was busy with another customer but he'd help us test drive the car.

When we returned from the drive and were looking over the car with the same person (not the salesperson with whom we had an appointment), another sales person walked up and tersely said 'that car has been sold' and walked away. The short version of the rest of the story is that Maple Hill had sold the car on a wholesale auction site that AM (day of our appointment).

The salesperson with whom we scheduled an appointment never bothered to come speak to us. And, we wasted 3 hours of drive time for nothing. On the way out of town, I called the sales manager and left a message about our experience and left my number. No call back. This was not an inexpensive purchase and we were prepared to buy. Horrible experience that in no way, shape, or form approaches "customer service " (except the young man that helped us take a test drive). The car is now for sale in Ohio for several thousand more. Ridiculous.

After dealing with 2 dealerships in Grand Rapids who ignored me, wouldn't return my emails or answer my questions I called up Maple Hill to inquire about a vehicle I had seen on Facebook marketplace. I spoke with Kade and he talked to me about my options as far as going forward with a certified used or going with a new. After seeing what he was able to get me into I decided that the new was more to my liking while still remaining in my budget.

After driving to Kalamazoo with my 9 month old son we started the process of the purchase. He remained helpful, polite and patient while I had a baby who increasingly decided he didn't want to sit in his stroller. I was very pleased with the service I received and I plan to return. Thank you!

Kalamazoo Audi has the WORST service department I have ever had to deal with. Happy to drive to any other Audi dealer just so I am treated better.

Your new commercial is totally weird. Your family looks pissed Jim! Can't believe you guys were like, yes, look mad about car sales, that's the money shot.

I bought a VW Passat last year and I am trying to make sure I stick to certified dealers for all of the maintenance on my car. The VW dealership with the Mapple Hill group is awesome. The friendliest staff by far (in person or on the phone). I tried another VW shop in Lansing that I will never go to again due to their staff and the follow-up email I received on an anonymous survey (not so anonymous).

They were also more expensive. Oil change price is very reasonable, they check for any recalls automatically, and a car wash to finish things up. Awesome service. This is the only place I will bring my car for service; unless they are too busy and it is something that needs immediate attention.

Had an issue quth my Outback. It wasnt under warranty or a recalled issue. It would have been over 400 dollara to fix. As a goodwill gesture Maple Hill fixed at no charge to me. Really happy with this dealership. They will always have my business.

Update: Andy (older gentleman in the car wash) always does such a wonderful job! He's the most thorough with spraying and pre-cleaning. We always get excited when we see he's on duty! We had such a wonderful experience and highly recommend this dealership. James was very helpful and we left feeling confident with our purchase. Random pluses of buying a car here: $13.95 oil changes for the life of the vehicle and free car washes! Further, if the car ever needs to be serviced, the waiting room is NICE -you can sit back with a coffee, Rice Krispy Treat, and a newspaper. Thank you for the amazing customer experience, Maple Hill!

BAD COMMUNICATION, AWFUL SERVICE, BEWARE I have been to this location twice in search of a car. I'm amazed at the lack of attentiveness and lackadaisical approach by the sales people. The first time we were there, we tried to test drive a car, and the battery was dead. Instead of trying to jump the car, they told us to come back later. OK, fast forward to the second visit.

The so-called salesman had zero tacked and little patience for questions. I have reached out to him through calls and email without contacting me back. I suggest going to KBB or Car Gurus, look up the car you plan to purchase, find the fair price, and stick with it. They were literally the most expensive dealer in the state for the car I was looking for.

But none of that mattered, as the service is next to s self-service gas station, help yourself, but don't expect help. Just hand the clerk the money and complete the sale? No thank you

For automobiles, sales and after-sale service are tightly linked. (see my review of MH Subaru for details). This dealer seemed great and very supportive, always willing to help.until we actually NEEDED help. Lied to us for more than a year until the issue they were lying about became too big to ignore, but then it was out of the extended warranty that a lawsuit had forced upon them.

Then they told us that since it WAS outside that warranty, we'd need to get Subaru to make an exception. BUT the only way to do THAT, coincidentally enough, was to pay MHAG another hundred bucks or so for a special test, to prove that it was doing what we'd been watching it do forever. Now that test seems to be meaningless, as I'm sure they realized, because Subaru is going to just refuse to help us, and we will need to replace the entire motor on a car with 130k miles.

The service here STINKS. The recall on our 2017 Q7 was for airbags & they kept saying "We will call you when the parts come in". Whelp. after all the slow boats from China came in, we called them to find out the status only to find out. wait for it. nobody ordered the parts. Fanfreakintastic. Hey no biggy, we could be seriously injured but no worries. It's cool that the seatbelts will come undone once the airbag deploys.

Not like that is gonna break our noses or snap necks. I get it that you did your due diligence on informing us of this potentially life threatening problem. FOLLOW THROUGH is my issue with you. We did our part (pun intended), We tried to schedule a fix unsuccessfully. How the heck can this person still have a job ordering parts after reading the Yelps that she never does it. Is she a family member who is kinda like Herpes?

Or some other reason? I'm never a fan of firing someone until you tried retraining and a trial period but it seems like this person doesn't even care to try to try from reading the other reviews. So the service rep at Maple Hill says "we will order the parts & get you in around late NOVEMBER". Here we are after waiting the whole month of September because someone can't do their very simple job of ordering parts. & now we have to wait almost 2 months? Don't whine to us about only having 1 guy.

Not my problem. As a business owner I'd have made arrangements with another Audi dealer and transported the vehicles or made arrangements to borrow another mechanic till I could find my own qualified mechanic. I most certainly wouldn't put up with the person who can't manage to even order the parts. We live part time in Chicago & went to Fletcher Jones on Elston ave where they roll out the red carpet.

Within less than a week they got parts & repaired our truck. & our service rep Juan kept emailing & calling to keep us updated. It's one thing to sell the car. It's quite another to keep up the relationship. Just because you are the only game in town doesn't mean you are the only game around. Guess who is not buying another +$70K car from here again.

AUDI review: Bought a used Audi. Stopped in to ask for some guidance on the complicated infotainment system. Stood around showroom as 3 different people walked by without asking if I needed help. Finally went to a sales managers office who pointed at a salesmen and told me to ask him. First question both asked: "where did you buy it?" Pretty sure Audi doesn't think that should matter for customer service (certainly doesn't for Benz). Salesmen says he's with a customer but I can make an appointment.

He had a perfect memory because he didn't make any note (paper or in phone) of appt a week later. Then I go to my car and the salesman stands around in showroom, no customer. I called Audi Grand Rapids and they offered to help, "just stop on in." When I did, salesman said if a customer came in, he'd have to go help him. Understandable. On principle, Maple Hill Audi lost all service related revenue from me. I'll go the extra hour just on principle. Just because they didn't buy from you doesn't mean they won't be spending money soon so treat them like any other customer. Archaic sales approach.

I had a great experience when I purchased my Subaru from here about nine years ago, but the service department is truly awful which gets Maple Hill a three star average. Now, I know I'm going to pay more to get my car serviced at the dealer, but I had a problem that seemed like it would be best to have the dealer solve. I went online to book my appointment as encouraged to by the service emails I occasionally receive from Maple Hill.

When I show up, the guy informs me that there's no way they can complete my request in time ("Oh, you scheduled this online? It never blocks off enough time. I'll be lucky to get through the 60k service today."). I say it's not a huge deal, and I can leave my car there for the day. The guy then waves all his open tickets in my face and says he'll do his best to get to it but he can't guarantee anything because they're so busy.

They call later that day and tell me I can pick up the car, and I ask if it would be possible to pick up after the service department closes but while the dealership is still open before 7pm. They say it's not a problem because someone will be at reception. I show up, and there is no one at the front desk. I walk through the dealership until I find someone, and he says he'll try to help me.

It takes him at least 10 minutes to locate my car and paperwork--this is clearly not part of his job. He says that they were supposed to leave the keys with my paperwork up front, but that they didn't do it and asked if I was sure I was supposed to pick up my car that evening. It was frustrating. I eventually did get my car, and only one of the three things I requested had been completed.

After the service, I receive an email from Maple Hill's Customer Service Director, Randi DeSantis, requesting I leave them a Google review and asking for feedback: "I am also here to assist if there are any issues outstanding with your vehicle that you need assistance on. Please contact me at any time and I will do my best to make things right." I replied with my feedback and never heard back. Feedback shouldn't be requested if they don't even plan to respond.

This place is full of it. Went on line to make reservation for repair. Came in on date and time. Told the system is broke what I came in set up ride away. Parts girl was brain dead wanted me to leave but was full up until Tuesday of next week. Why leave it makes no sense car will not be looked at until next week. Then you get joe hero running to stand up for this customer non service person. Told them I just take Car to Grand Rapids place is a mess. Million dollar business 10 dollar customer service.