Orrin B. Hayes, Inc. has been established in Southwest Michigan for 100 years and enjoys a great reputation in our community. Started in 1920, our founder, Orrin B. (Pug) Hayes, coined our motto 'Service Sold It' Since 1920, a slogan that continues to sum up our customer service philosophy today. Located in Kalamazoo, the dealership's two locations are now run by two of Pug's great-granddaughters, Amy Krone and Amanda Woodruff, the fourth generation of Hayes family members to operate the store.
Whether you are looking for a new Mercedes-Benz, Jeep, Mazda or Sprinter, or a certified pre-owned vehicle, the friendly staff at Orrin B. Hayes, Inc. in Downtown Kalamazoo and Hayes Jeep on Stadium Drive are eager to assist you in your vehicle selection process.
Whether you are looking for a new Mercedes-Benz, Jeep, Mazda or Sprinter, or a certified pre-owned vehicle, the friendly staff at Orrin B. Hayes, Inc. in Downtown Kalamazoo and Hayes Jeep on Stadium Drive are eager to assist you in your vehicle selection process.
Services
Our motto "Service Sold It" Since 1920 continues to guide us in all we do in our Service Departments. Orrin B. Hayes' Service Departments feature factory-trained certified technicians and professional and friendly service advisors. We employ state-of-the-art automotive technology, and we use all Jeep, Mazda, Mercedes-Benz and Sprinter quality original factory parts in order to deliver exceptional service in a timely manner. We have a shuttle van to take you to work or pick you up when your vehicle is ready.
Our Parts Departments are stocked with over a quarter of a million dollars in automotive parts inventory. We also offer a complete line of Jeep, Mazda, and Mercedes-Benz/Sprinter accessories with which to customize your ride. Our friendly and knowledgeable parts team is willing to help you find just the right part.
ORRIN B. HAYES, INC. has been providing exceptional high-quality auto body repair for over 50 years. When it comes to body work we adhere to the same customer service philosophy embodied by our motto "Service Sold It" Since 1920. Having a fender bender is stressful, and we try to help take away a little bit of that stress by making the repair process easy - all you have to do is file the claim and we will take it from there!
Reviews (10)
Michael Schoenwether
Jun 04, 2022
Erica M. Chapman
May 16, 2022
Really great service. Everyone I spoke to or interacted with were kind, courteous, and friendly. Service was quick and they even sent a little video via text where I could see what was getting done up close. All communication was done via text and was short and sweet. My Mazda and I are happy and we will be back!
Nancy Motter
May 07, 2022
Gregory Sturm
Apr 27, 2022
Chris Waters
Apr 19, 2022
I had an initial communication and scheduling error with this team. The team lead called a few hours after this early frustration and was very accommodating. They were able to slot my vehicle in the following day and provided service in a professional and timely manner. A miscommunication and/or scheduling error is bound to occur from time to time. This team made sure it was customer first and is competitively priced for services.
Tina Sturm
Apr 04, 2022
Carolyn Coulter
Mar 25, 2022
This place deserves 0 stars the older guy who runs customer service in the Parts department has an attitude problem out this world! I understand that work is complicated but when someone is literally about to pay thousands to fix their car at your shop, have some decent customer service skills. On the other hand Tiffany was an angel and actually answered my questions without being sarcastic every two minutes.
I get it you have worked there "42 years" but with that experience I'd think you'd learn to talk to people better or learn how to hide your frustrations better. Highly not recommend, Borgman Mazda customer service was way better, I wish it was closer to where I lived so I wouldn't have to deal with this piece of crack customer here in Kalamazoo Michigan.
I get it you have worked there "42 years" but with that experience I'd think you'd learn to talk to people better or learn how to hide your frustrations better. Highly not recommend, Borgman Mazda customer service was way better, I wish it was closer to where I lived so I wouldn't have to deal with this piece of crack customer here in Kalamazoo Michigan.
Lisa Abbott
Jan 11, 2022
Jim Mort
Sep 03, 2021
Had to give them 1 star to be able to post wish I could do negative stars. Waited 1.5 weeks for appointment. Arrived 9am for 9:30am appointment and went to breakfast. Returned at 12 noon to find no one had even looked at my car. Issues were not resolved and called to pickup car about 6pm. Greg who came in around noon was only staff that was at all friendly and tried to help. Will not return.
Terri Lahr
Jul 12, 2021
I purchased a new Mercedes GLE in October 2020. Over the last 9 months, my car has been driven 17k miles. I noticed the tires were very worn. We took it to our normal tire store and they stated the tires were too worn for 17k miles and should be replaced. I took the car to Orrin B Hayes Service Department today for the tires and they agreed they needed replacement.
I was initially told they couldn't do anything for me, after some discussion they have agreed to pay half the cost for new tires. I am still disappointed I have to put any money towards new tires after just 17k miles, but happy with the compromise.
I was initially told they couldn't do anything for me, after some discussion they have agreed to pay half the cost for new tires. I am still disappointed I have to put any money towards new tires after just 17k miles, but happy with the compromise.
