Kustom Workz

Update: Always great customer service. I keep coming back. Original: Came in looking for a Royal Enfield Classic 500, was surprised to find not just one but 4 different colors of the exact bike I was looking for. Scott gave me an awesome deal on the demo model, a Desert Storm edition, which was hands down my favorite. They made everything go smoothly, and were very professional. Financing was super easy and transparent. I will definitely return for all my service and any future bikes.

Absolutely wonderful experience at Kustom Workz! Don and Jensen were very knowledgeable about the Royal Enfield models and Royal Enfield history. I was allowed to test drive a Himalayan and an Interceptor 650. I was very impressed with the ride and build quality of all of all the Royal Enfields that I test drove and looked at. It was very interesting for me to see accessories such as the Royal Enfield crash bars, the Givi three point attachment crash bars, the Royal Enfield handguards (very nice), and even a Corbin aftermarket seat for the Himalayan; although, I found the Himalayan seat to be great.

It was really nice to be able to see all of the Himalayan colors first hand. Kustom Workz had a very large inventory of Royal Enfields on the day my daughter and I visited. The Pine Green Himalayan looks amazing in person, as do all the other colors. My daughter, a new rider, fell in love with the Meteor 350. Again, I was amazed with the fit and finish.

As Jay Leno, an owner of numerous Royal Enfields says, they are great bikes and a great value as they are priced very affordably. The fact that Royal Enfield backs them up with a 3-year unlimited mileage warranty really speaks to the trust they have in the product they are making. Don informed me that should any warranty work need to be done, it can be performed at any motorcycle dealership.

I was present for the delivery of a Himalayan and an Interceptor 650 while I was at Kustom Workz. Both new owners, experienced riders that had owned numerous bikes previously, seemed super happy with their new bikes! I was particularly happy with Don and Jensen accommodating my daughter while I test rode bikes! They really went out of their way to provide her with momentos of her visit such as t-shirts, a hat, and delicious coffee along with a lot of very practical new rider advice. Again, it was a really enjoyable visit, and my daughter and I will definitely return as I get closer to deciding on the Himalayan plus accessories I wish to purchase.

I am from out of town, a little over an hour away. Don and Jensen where quick to communicate; either by phone or email to make the buying process easy.

Great customer service before and after my purchases. I bought a used quad from them and never had an issue. Had a remote start installed for my truck and would go there for any of my needs going forward. Thanks again Doug

Can't really say I have experience with their service because they didn't want my business. I stopped in twice to try to get my car wrapped and they either thought I was a joke or didn't want my money. I never got a call back to discuss what I wanted done so I went somewhere else. I will be spreading the word to never try these guys. Go somewhere else that actually wants your business.

Honestly I take a friend to Kustom Workz but I have to say my friend loves this place and people who work there. I have met some of the employees and they are a blast to talk to! Oh, and they know their stuff!

I purchased a Royal Enfield Meteor today and I was extremely happy with the whole experience from start to finish. They staff was knowledgeable and friendly, and they made me feel comfortable as a new rider. They are clearly excited about bikes and helping people find the right fit. I highly recommend them for any purchases or services!

Made an appointment for a NYS Inspection and oil change on my 2012 Harley Street Glide. Nice clean, quiet waiting room and the service was done in just over an hour.

I am biased, I have had so many bad experiences at dealerships that I just quit buying from them. That being said I took interest in the Royal Enfield motorcycle and had not many options finding a used one so I could stay out of the dealership. So I went to Kustom Workz in Depew, NY to see one. Right off the bat I had a very different experience in the showroom.

The staff made me feel welcome and no attitudes. I test drove 2 bikes and bought one. They were very fast and efficient and had my paperwork done before I got to the dealership. It was literally the definition of "sign and drive". I also had some custom exhaust installed which was no hassle at a great price. Their leather and helmet area was clean and organized. Great experience, great people and great value. Highly recommended dealership for a great value and top tier service.

Highly recommend! great customer service and techs! Brought in my 08 Suzuki gsxr I just purchased to have maintenance and an inspection done that I had just purchased. During so they found it had no low beams and that the harness was melted behind the bulb. Come to find out I had some serious elcteical issues. Someone had installed aftermarket lights and spliced into the harness using just electrical tape and no insulation.wich ended up melting multiple spots in the circuit and the relay! They had me back on the road in no time and work is top notch! These guys can do it all super pleased with how everything turned out!

First rate service across the board. I purchased a 2020 RE Continental GT from Kustom Workz. Don was fantastic to work with. He took care of everything for me ahead of time. With a 5 hour drive just to get there, it was nice having all parts of the sale attended to quickly. They had my new bike loaded and heading home in no time at all. I couldn't ask for a better dealership to do business with. I've found my new home for everything RE.

I bought a 2020 Royal Enfield Interceptor 650 from them. They ran a promotion to get rid of last year's models and I jumped on it. After my old bike gave me trouble and bit the dust, I wanted to go to a dealer and get an affordable yet reliable bike. I wasn't familiar with Royal Enfield so before going in, I used all of my skills from procrastinating in college to research the company and motorcycles in and out before going in.

They confirmed all I found, answered all my questions, and made me feel comfortable with my choices. These guys are great! They're easy to talk to, fun, informative, and not aggressive when it comes to sales. Working in sales, I appreciated the whole process. Anyways, long story short, they have a bike for you, and they'll make the process enjoyable and easy.