Superior Auto Sales

SAS helped me import a race car from the US and Sarah Fabrizio was an absolutely delight to work with. She made the process seamless and very efficient (even coordinated shipping to an intermediary address for it to get some work done) and even let me ship and store some tires there too! Worth every penny as far as I'm concerned (very reasonably priced) and saved me loads of time and heartache! I'll definitely use them again!

My wife and I bought a 2019 Honda Odyssey from Superior and worked with Allie. The process was extremely straight forward with no pressure from Allie whatsoever. Very pleasant experience and I would go back to Superior when searching for our next vehicle.

Sadly, our experience was exactly as I expected from a car dealership. My daughter bought a car here. It needed two new tires which they did put on, but they put the new tires on the back of a front wheel drive vehicle! (In Buffalo during the winter!) The evening she picked it up drove it home (less than 5 miles) she called me saying there was a strange noise from the front tire and there was heat coming from the tire.

I told her to call and bring it back immediately. She had to borrow her brother's car for work the next day, luckily he was able to let her. She called to see if the car would be ready for her when she got out of work, to her surprise there was nothing wrong with the car. The sales person said, "We had the mechanic take it on a test drive twice for twenty minutes and check the temperature on all four tires and everything is fine." My husband and I got out of work early to go get the car, and check to see if this was true.

My husband drove it for about ten minutes and when we returned the driver's side tire was hot. The mechanic took the temp and was surprised how hot it was, it turned out the caliper was hung up. Which meant leaving the car ANOTHER day and putting our son out as our daughter needed to use his car longer. Frankly, this should have been caught in the inspection. (They also said it had just had an oil change and when we checked the oil is was black and thick.) Overall, it seemed as though until we had my husband come talk to them nothing that my daughter was concerned with was taken seriously.

We were all very hopeful at the onset of test driving various vehicles and speaking with Ali, (she was very sweet and helpful) however, in the end the lying, lack of transparency, no offer to assist with a loaner, and the fact that we had to have a male come in to speak to them to get things fixed, we will not be returning.

I was in the market for a specific vehicle that I found only in the United States. As a Canadian, I was intimated and hesitant to take on the challenges of the logistics and importation requirements for such a purchase. After chatting with a friend, they recommended Sarah Fabrizio with Superior Auto Sales. Every step of the way, Sarah was communicative, knowledgeable, and easy to work with. Sarah handled an unforeseen issue that arose in regards to the seller's paperwork.

I could have not have navigated this alone. I highly recommend reaching out to Sarah and Superior Auto Sales if you are looking for help importing or exporting a car. I am currently car shopping for a vintage Corvette, and look forward to working with Sarah again. Thank you Sarah and the team at Superior Auto Sales! Vince L.

Superior auto is the only dealership around stocking high performance luxury manual transmission vehicles. I have purchased 2 cars from the salesperson Allie. She is extremely helpful and will do everything she can to get you the car your are looking for. I highly recommend this dealership they stock cars you likely won't find anywhere else

Loved it here, will definitely recommend this place! Allie was the sales professional that helped me get a dream car on Friday. This beautiful white 2011 Crystler 200 Limited caught my eye and stole my heart the minute Allie took me for a test drive in it. She was very personable and knew her stuff. Andre the finance manager also added to this great experience.

He explained everything to me and figured out a way to get me financed for the car I really wanted. With his help and knowledge, the process went super smoothly. Anyone looking for a good quality vehicle and wants to purchase it from a place that feels like home should absolutely check Superior Auto Sales out!

I purchased a truck from Superior Auto and did everything completely remote, since I live 450 miles away. Their entire team went above and beyond to ensure there would be no surprises when the truck was arrived. From Sales, to finance, to administrative, I was completely happy with the entire experience. When the truck arrived, there was no surprises, and the condition was exactly how they described. Thank you! Mike L

I'd give this place - 10 if I could. I went here to look at the blue Dodge Ram that they have. After talking to the business manager Andre Borusowski who told me and my fiance they mostly do export sales. Which is a complete lie according to their website. After seeing the truck he said he would get ahold of us by 4 o'clock that day to let us know if he could get me financed or not never heard from him so I called him said he let me know by five yesterday didn't hear from him again.

So my fiance called there today around 1 o'clock since we hadn't heard from him this morning he still hasn't went through to see if anybody would finance me yet just the runaround. DO NOT go here especially if you're transgender. They do not like us and I'm currently going to see what I can do about that

Bought a 2006 Jeep Liberty from Nick the other day. I lived pretty far he held the car for me to come take a look on the weekend and gave me a great deal on the vehicle. I was kinda skeptical about the dealership, they showed me the service notes on the vehicle and gave me a high quality ride and service.

Could not have asked for a better buying experience at this family-owned dealership. Sarah was wonderful to work with at every step. We have also found the service department to be top-notch. I strongly recommend them for your consideration.

I had the best car buying experience out of any dealership Ive been too. Andre (the business manager) isnt a car salesman per se, hes a car enthusiast so the vehicles on the lot are perfect if your looking for hard to find or rare cars, and the prices are the lowest in the area from my search. I am extremely happy buying a vehicle from here, the car is perfect, and I would definitely go back. I also cant speak highly enough about everyone who works there as well, they were all extremely helpful.

I would recommend Superior Auto Sales to anyone looking for an awesome car with good prices! Heard about this place through my brother that bought a truck there back in January. I bought my '12 Mazda 6 there over the weekend and everyone was great to work with! The process was quick and painless! I'm beyond happy with my purchase. Thank you to the team at Superior Auto!

By far the best car-buying experience I have ever had. I did not feel pressured at all, and felt at the end of the day that we got a fair price for our trade-in and paid a fair price for the vehicle we purchased. We would definitely recommend this dealership to anyone searching for a used car.

Working with this family business was the best vehicle purchasing experience one could ask for. Richard and his sister Sarah make an excellent duo, and their top tier customer service, combined with efficient and effective communication made this buy so much better. There was never a calling tree to get through, never a middle man, and never any hidden fees, deals, or gotchas.

Super Auto Sales even worked with me to deliver my truck out of state at just the right time so it would be delivered within a day of me getting back from a 3 week work trip. This company's honesty and integrity is phenomenal, and they truly are superior. Would happily work with them again --- and would highly recommend anyone start their next car search with them.

Allie was so great to work with! She was so friendly, helpful, and kind, I would highly recommend her assistance when purchasing a car. Everyone at Superior Auto Sales was friendly and helpful, and the process was quick! I love my car SO much, couldn't be happier with my experience! Thank you!

Thank you to the Sales and Finance team at Superior Auto Sales. My car buying experience with them was quick and easy. I made it harder on myself than it needed to be. The car sold itself. Love driving it and look forward to having it in my possession for years to come. I will recommend this place to anyone I know looking for a beautiful vehicle. Thank you to Nick, Rick and Andre!

Purchased a 2015 jaguar xf with 33k on it. Drove it from the lot to my job ( 15 miles) and have to get it towed back to their shop after coolant leak. I then picked it up later in the week, drive it to my job and had to have it towed back to their shop for the same problem. I then picked my car up later that week. Check engine light came one with 7days of finally getting to drive my car so I took it to Jaguar dealership. 250 bucks later I find out it was simply hoses that weren't reconnected from their repair. They won't reimburse me so I'll see them in small claims court. what a shame.

"WORST EXPERIENCE OF MY LIFE"! Firs off I was lied to about the vehicle I wanted to purchase being told at the last minute it was sold. Then they had me look at another vehicle and was told the Navigation audio interface system worked, wrong lied to again. Just learned they sold me an unsafe vechicle, the front brakes were beyond bad shape. My cousin is an ASE certified Automotive Techwith many years experience in automotive.

He explained to me that the vehicle should have never passed a legal inspection. The brakes pads were nonexistent. They said they gave me a great deal, what a joke. They overpriced the vehicle by at least $4,000 and put my life at risk." I would never recommend them to sell a pack of bubble gum let alone a vehicle. I give you rip off artists a - 20 star rating!

*Don't do it!* Just dont! Worst experience of my life (no exaggeration) buying a vehicle for a $100,000 here and 20 minutes off the dealers lot the vehicle broke and needed a brand new transmission replacement. I suspect to They knew about the issue prior to offering it to me. Bottom-Line is that They DID NOT STEP UP. They literally did not take any responsibility nor did they even offer a comparable rental for the long wait to get the work done. Foul language was used in the office environment and any kind of courtesy, appreciation, professionalism was just NON-Existant and it is very apparent they only care about themselves.

Their bottomline, in my opinion, is that be they will find a way to leave you & take full advantage, as long as it meets their bottom line. NOT YOURS! *trust me here please* DONT do it. This experience caused over $25k+;6 in damages and they did NOT care. Wow! Instead belittling condescending, unethical shady dealings & requests. Please trust me here as I have nothing to gain.

Please take major cautions and JUST DONT. I am very well documented and have no upside to share with you as a major, major warning. *Don't do it! Just dont! Hear my words here for your own good & sanity

The Worst Place Ever! THEY WILL LIE TO YOUR FACE! NEVER GO THERE! They are all dishonorable, everyone who works there, and will try to rip you off at any chance. Dont ever trust this used care salesmen at Superior, go anywhere else and save your money

I bought an Audi at Superior, they do sell Canadian cars so just be careful and check the title and vin for salvage or a gray car. I had a good buying experience and the vehicle is in great shape. They are a dated dealership and a little off the cuff but Nick was friendly and presented the vehicle very well. Good luck

Really these are family people and we have always done right by each other. My girlfriend and I have now bought three used cars here. all from Canada. all 3 have been Sporty, affordable, and extremely low maintenance. All I'm saying is when it comes to used cars hit up my boy Andre at Superior he treats you right

Sales women was awesome. but the manager was biggest douche you could ever meet, we went to go look at and potentially buy a $30,000 truck we had a 2008 Dodge Durango to trade in that was appraised at $1,800 the manger offered $700 we mentioned our appraisal and tried to just get $1,200 out of it to, but the guy was such a prick he couldn't offer an extra couple hundred bucks just to lower the payments not to mention the guy was rude and would not budge. So they just lost a $30,000 sale over $500 and lost the commission for the sales women.

This place is garbage. look at the other reviews. Trust me try west herr or cappiello. BUT not north town they are just as bad!

I purchased a used Audi RS7 from Superior. I buy a lot of cars so I'm pretty used to the runaround from salesmen and everything. Superior was absolutely wonderful when it came to EVERYTHING about buying this car. I did not actually see the car before buying it, and the dealership made sure I had photos of absolutely everything with the car prior. Second, the salesteam and finance manager were all extremely straightforward with me regarding the purchase.

They were able to answer all my questions immediately. I basically knew I wanted to buy the car when I called them, but I found it very interesting that they did not push the car on me whatsoever. They simply answered my questions, asked if I wanted to see the car or if I was going to look around. Long story short, I bought the car and they got it shipped to me so I didn't need to worry about driving it home in the snow with summer tires. The person they booked to transport the car was also phenomenal, he was prompt and very courteous. 10/10, would definitely buy from again!

We broke down on our way home, 6 hours away, from Canada, on a Sunday. I called the emergency number. One of the co-owners met me at the shop, gave me a loaner car, and repairs were complete by noon on Monday! Thank you thank you!

Zero stars. Absolute trash. Tried to buy a car from them. AFTER I'd bought a plane ticket to travel halfway across the country to make the purchase, AFTER I'd ordered a cashiers check for the purchase price, and AFTER I'd put down a $500 deposit to hold the vehicle they supposedly "discovered" the title paperwork was jacked up, they couldn't get a title and therefore couldn't sell it-- or so I was told.

I believe they found a local buyer and refunded my hold fee to sell it to someone else. JP promised he would mail me a check to cover the cost of ordering a cashiers check and part of my useless airline ticket, but it took leaving this snarky review and until 8/19 to get said check when they screwed me on the car deal 7/1. still waiting to see if it clears. BUYER BEWARE.

Superior Auto is a family of crooks! DO NOT TRUST THEM, THEY WILL SCREW YOU OVER. It's been 3 months since I purchased a vehicle they considered to be in "excellent condition", I was only able to drive the car once before it completely fell apart. Concealed rust damage so bad the entire underage has to be replaced. When I took the 4runner in to the Toyota dealership they deemed the car unsafe to even drive, and valued the car at $400 when I paid $17,000. Superior Auto has offered nothing to help and told me that the warranty somehow did not cover any of the damages. I've had to spend another 4,000 on parts and still have to find a mechanic willing to take on such a large project and pay labor cost. Trusting Superior Auto was the worst decision I have made!

I had a great experience with Superior. The big dealership up the road (west herr) treated me like I was just a number, just another sale. The Izzo's at Superior treated me like family. They put the fun back into buying a new truck. I enjoyed the experience with them, and I will definitely be back for more vehicles in the future.

Update: after two weeks of calling and leaving messages for Rick, no answer yet on their response to $6600 in repair costs for the BMW that I purchased from them as good to go. Trying to give them the benefit of the doubt but I'm not happy with the stalling. Will see if I hear anything next week.

Terrible deceptive operation. They advertised a Class A RV with 26,000 miles on it for sale as being "absolutely like new in every way". We spoke to their sales person 3-4 times about its condition. We got a cashiers check for $150,000 in hand and drove 8.5 hours to get it. We arrived to a filthy not even close to garage kept or like-new condition.

The sales guy (son of owner as I understand) then tells us "what do you expect it's 12 years old?" We responded as he and his ad stated, we expected a Class A "absolutely like-new in every way". The salesman responded ignorantly and said "Whatever! I have someone from California coming by to look at it for more money". This operation allowed us (and now someone from across the country) to travel all the way to Buffalo NY for a filthy, less than cared for RV.

When I blasted them on their FB Page, their manager responds how it's not new, then states they could fix the problems in their shop, etc. Like when? While we wait? Very deceptive business will never recommend them. They have a 2.5 star rating because they gave themselves a 5 Star on Yelp.

Don't trust in this business. Are deceptive. I request a guarantee for the AC and the told me that will cover. Due to the distance I live I went to a local shop, the AC was fix and now they say they don't cover. Not only that on a simple inspection you can discover defects. The car they sold me have many issues. They say that they make a 120 point inspection. Is false and deceptive. Beware

SCUMBAGS! Especially Andre. Andre is the classic used car salesman who your parents warn you about. He THINKS he's got you wrapped around his finger by blabbering about his daughter's pop music success and if you don't appear to be impressed he'll keep trying to the point where you have to indulge him and pat him on the back for being a good dad.

So annoying. And he flipped out on me for asking for help from someone else while he was on the phone. As a recent graduate, I have high student loans and very little cash, Andre took this information and ABUSED it. He lowered my credit score by "shotgunning" my social security number onto every bank. This is SO DISRESPECTFUL. He did not make me aware of his scumbag approach. I clearly was having trouble WITH money.now he's made my situation WORSE RUN AWAY from this grimy dealership. THEY WILL LOWER YOUR CREDIT SCORE!

I came in looking for a new vehicle, ready to buy same day if I found the right price. I dealt with the owner when I first came and he was wonderful, I almost feel bad posting this review. He was willing to work with me on the price of the vehicle I was interested in and my trade in value. Then for some reason he handed us over to Andre. I sincerely hope you never have to deal with Andre.

He was rude from the moment we met. He wasn't willing to work with us at all and kept interrupting everything we said. He sat us down, and said we will only give you this for your car, and no we will not lower our price on our vehicle at all. He also told us that if we were his customer and not the owners he would've told us to leave because I disagreed with the value of my trade in. Told him to have a nice day, left, and went across the street to Towne. I will never ever return there.

I used Superior Auto to transport my car across country, NY TO CA and they did a great JOB. Everyone there was very friendly, helpful, and true to their word. My car arrived on time and had everything I loaded in the back seat still there! Great business. WIll defintly look to do business again with them!

Bought a car from Superior Auto Sales, and within 8 weeks I've had about 4-5 things go wrong with it. MAJOR things. One of the problems was that the entire computer system stopped working! THEIR mechanic told me this. then the owner tells me his mechanic is full of crap and he was wrong!? The mechanic pulled me aside and told me "don't listen to the owners, I'm telling you this car is shot" I went to complain, and tried to exchange for another vehicle.

They just didn't care. We had to speak to Andre who said he cannot help me in the least. They wouldn't even knock $1 off the price of the new car I was interested in, and offered me less than half for the car I originally bought. I expected not to get full price for the car I just bought - but I expected them to work with me. They literally sold me a lemon.

The owners TOTALLY KNEW I wasn't happy and didn't do one thing to make me a happy customer. The warranty they sell is CRAP - I bought it for $1500 without looking into it, then later found out there are over 98 complaints with the Better Business Bureau. The warranty didn't cover even ONE of my car problems. No refund on that either.

When I read the " fine print". there were no refunds on the warranty ONLY in New York State! I would absolutely NEVER do business with this place again, I absolutely HATE my car and I am going to take a loss on it and go trade it in somewhere else. If I was in customer service, I would have never let a customer leave my business being that unhappy.

Follow up : I went to West Herr Ford in Hamburg and they were great. They offered me even more money for the piece of crap I got from Superior, plus upgraded to an almost brand new Car. They treated me so nice and they actually cared that I was happy! beware of this place, I don't think they look over the vehicles before they sell them. There were just so many problems, and once you drive it off the lot, your screwed. I would never recommend this place.