Paul's Motor Sales & Service Inc - Service

I had a really great experience dealing with Vidal at Paul's. He was laid back, no-nonsense, and friendly. The whole transaction was very easy and straightforward. Highly recommend at least checking them out. Relatively small inventory, but great prices and no pressure.

Quality and knowledge service for auto repairs and specialist in Volvos. The service clerk is very accomindating and friendly. My future car needs will be done there.

I'm giving them one star cause I have to give a star. Driving a Volvo has been a dream for me. I had the misfortune of leasing a 2018 XC90 from this dealership. The sales experience was seamless, the service department is more then subpar. Loaners are unavailable, they'll rent a car but you need to secure it with your credit card and drive the rental person back to Paterson.

The car needed rear breaks in less then a year of driving, took it in for a routine service a year later, yup, needs rear breaks again. They will not honor their past work and replace them as a courtesy. Full price is what they want you to pay. Am I seriously going to have to replace breaks once a year? To top it off, they are going out of the Volvo business so they could care less! DO NOT DO ANY BUSINESS HETE! NO MATTER WHAT THEY ARE SELLING! They're snake oil sellers

The BEST experience buying a car. Eighteen months later car and services has been top notch. Not living in the state of NJ was not an issue. Paul and Chris answered all of mine and wife's demand in the vehicle. They were caring and efficient. Everyone at PAUL's MOTORS treated us with the upmost professionalisms. HIGHLY RECOMMEND!

Once again Paul's went above and beyond! They always give incredible customer customer service! Not only did they fix the air conditioner in my 2008 C3O for way less than any other quote I got from these other dealerships but I mentioned I was taking a road trip and Jim the service guy did a free safety check of the car AND filled up my washer fluid for free! They really care about their customers! Definitely highly recommend this biz!

Terrible sales team. Pricing is all over the place with little to no explanation. And prices are higher than other, local dealers. You're selling a fungible item -- the only thing you have is your customer service (Alon)! This place fails at that. Shop elsewhere.

Service was great. They took time to explain everything thoroughly and did not have to wait too long.

After shopping up and down Route 17, we ended up at Paul's Volvo based on raving online reviews. On the surface, this dealership does not have all the bells and whistles others have, no self-serve cappuccino machines, and no suits charming us with their fake smiles. What Paul's DOES have however, is the human factor that is typically not synonymous with car shopping.

Our entire experience was painless. From in-person talks, test drives, text message follow ups, and closing the deal was as straight forward as buying a slice. One thing I gotta laugh about is when my husband couldn't decide between 1 option over another, our guy Chris said to him "well, which one does your wife like?" SOLD! Bottomline: Highly recommend for anyone looking to buy a Volvo.

Moved from PA and was concerned my dealership would not be as great; however, my corners are no more. The service department has been excellent. Bob behind the service desk is great, honest and flexible. When I schedule normal service, they get me in and out quickly.

First time here for repair service. We were very pleased with polite and professional help. No hard sell of other services. Wish we'd known of this place sooner

In July I leased a C70 from Chris Corrigan. The process couldn't have gone any easier. Chris was such a pleasure to deal with. He was knowledgable and friendly. In September, I had an accident that totalled my new car. I called Chris immediately to replace the car and once again, the process couldn't have gone any easier. He made a difficult situation less stressful. I highly recommend Chris and Paul's Volvo

Paul K. at Paul's Volvo is an honest and hard-working guy I've known for over a year now. His family has owned the business for three generations and Paul has struck me as someone I'd be glad to do business with. The dealership has a homey quality to it and is located in a relaxed northern Jersey neighborhood, easily accessible from NJ 208 and even close enough to the city to be accessible from New York, NY.

I have friends who have bought cars from Paul's and they have been happy with both their cars and the service. I don't think you could go wrong at Paul's Volvo if you're looking for a new Volvo in North Jersey.

Paul's Volvo is a place I frequently took my car for repairs. They were always extremely efficient and thorough when taking care of my car issues. And Paul is a very honest and sincere person whose main interest is helping you work out any car issues. While I have not purchased a car from here, when in the market for one again this would be where I'd start!

Paul's is a family owned business that goes back 3 generations. I've had experience with them for almost 20 years and have never had anything but excellent service from them over the years. They remembered my name the second time I was here and greeted me as family rather than a potential sale. I couldn't imagine servicing or buying anything elsewhere.

Their mechanics have knowledge on the old models as well as the new, are respectful and never have tried to oversell unneeded services as I've experienced elsewhere. If you have or are looking for a Volvo old or new you'd be foolish to go elsewhere. Paul's is the only game in town as far as I'm concerned! Sometimes I like to stop in just to say hi. Go there, buy there and be assured that they will take care of you like you're one of the family.

Paul's was my go-to Volvo repair shop for more than 3 years. The mechanics seemed to know what they were talking about, and they seemed to have a unique knowledge of older Volvo's. When they incorrectly diagnosed my car the first time, I passed it off as an error anyone could make. When they did it again, I was annoyed, but tried to think the best.

When they did it a third time, and they then told me that a tiny part they had missed caused me endless amounts of headaches, I was really annoyed. But NOW, having taken it to another shop, I've found that what Paul's said was a $1200 job (that I kept waiting to fix because of the cost) is now being fixed for less than $400. The new shop explained the way Paul's wanted to fix it wasn't at all necessary, and added: "We could take the roof off your car and put it back on, that might fix the problem too." Highly not recommended.