Cycle Therapy

Unfortunately I had a less than desirable experience when selling my bike with Cycle Therapy on consignment. I was quoted by Ace a "clean cut" that as a seller I would receive following the completion of the sale, as well as $1,000+ of repairs that he called necessary to bring the bike in selling conditions. After promptly paying for all of the repairs upfront, Cycle Therapy proceeded to list the bike for $1,150 more than the "clean cut".

After regularly paying several months of storage fees pending the sale, to my surprise after the successful sale Cycle Therapy withheld a previously undisclosed $500 commission, in addition to another $400 fee that was added "by mistake" and other additional unrelated "payment processing fees". Be aware - they are really trying to get you at every corner - and they will go the distance to extract as much $$$ as possible from your wallet. Edit: Coincidentally, in the otherwise very detailed written contract & work estimate that was provided to me upfront, there is absolutely no mention of the $900 commission that Rahav raised below. But I am sure I am the one that misunderstood.

Been coming for years, always taken amazing care of my bike!

I definitely comprehended everything we discussed over the phone. I just called back and was transferred to parts manager again, no one answered (must seen the name). Nice! 25% discount was never mentioned to me & everyone gives discounts, how do you think big companies get contracts with the service members. I just posted here so I could send this back to the Marine Corps business page to put up a block list for certain companies *wink wink* this is one. Very nice to know there's some lack of communication in your business. We appreciate doing business with you, enjoy the weekend.

I have been bringing my motorcycles here for decades. They have some of the best mechanics around at the most aggressive rates in NYC. When I have had to drop my bike at a Ducati dealer for something it always costs more and always takes longer. They have a terrific location, convenient hours and they are just good people. They have never done me wrong.

Trust at your own risk, you better have plenty of money to throw away and a better shop to take it to after. You're welcome.

Nice spot. Owner will work with you with the price a little. Bikes are in good condition. Definitely worth checking out.

Absolutely the best place to maintain your motorcycle(s). I love them! They work with you and are fair with their prices.

Store honestly looks for ways to take money out your wallet with no worries on there end. Went for a simple flat fix and they told me my bike wasn't able to start and that I needed a new starter and my front break just went out while they were test driving it mean while it's my daily driver costed me $1550 11-31-2021

Critical: Punctuality, Value I DON'T RECOMMEND! Not honest & upfront about how long it will take to diagnose/fix. Charged me 3 hours of labor to replace the Engine coil plus oil change kept the bike for almost 2 weeks. Absolutely unnecessary technique to overcharge. Services: Oil change, Carburetor cleaning

They are not very helpful in this store. They had a few cool bikes but no one to speak to. I guess I will have to look elsewhere.

I came in for a helmet and was assisted by Christian. Cycle Therapy has a large inventory. Christian was extremely helpful, knowledgeable, and very patient, explaining the various price points and safety features. Great store and staff!

The horrific customer service was enough to lead us to take our business elsewhere. We wanted to purchase a new scooter and it was alarming how hard we had to work to get professional, attentive, and thorough service. The employees (starting with a salesman, Ace, and including the owner, Rahav) had awful follow-through, were impolite, consistently forgot who we were and what transaction we were a part of, and became combative, defensive, cut us off in conversation and were argumentative when we called this out.

Their communication was baffling: we would speak to them on the phone and call back with additional questions/information within the hour and they admittedly forgot what we discussed the very same day; they also misplaced all of our written correspondence and blamed it on a secretary. As customer service agents of highly expensive products, it was saddening that they exhibited such a lack of care for our business. To use the owner's words, "here's what you should do: take your business elsewhere." You should likely take your business elsewhere, as well!

They are so much better than other dealerships that would inspect your bike in 10 minutes. Inspecting your bike here takes 45 minutes and it's only 6 bucks. Enough time to look around and buy something inside the store I suppose or for them to fine something they could change to get you to spend money. Like they said they're following dmv protocols and checking for your safety. Honda, Harley, and all the other local shops don't do that. But I wouldn't know I went to a shop 4 mins away from there. Got my inspections done and was on my way right away.

The owner of the shop is very arrogant. He talked to me like he was doing me a favor. I wouldn't recommend this place when i have other options. Chris on the other hand is very polite and humble. He talks to you like a human being. That is why i gave the 3 star otherwise i would have given them 1

Well they do good work but they are very expensive! But if ya gotta fix ya bike!

I knew this store existed (I bought a motorcycle jacket here once) but had never bought a bike from them. But they had exactly the bike I wanted this month, I bought it new off their showroom floor, and couldn't have been more pleased with the experience. Ace and the rest of the staff were friendly, transparent about pricing, and service-oriented. The shop is very busy but I still felt well taken care of. I'm confident I'll be happy with the service experience, too. (They also sold me a helmet I liked at a fair price.)

I was in the market for a second bike and Cycle Therapy had the BMW F800R I had been looking around for. From the very first conversation I had with Ace, he was very polite and transparent about every detail involved if I were to purchase the bike from them. He was patient and answered all my questions and I appreciated that he was also direct and honest when he couldn't answer them.

I had no prior experience dealing with Cycle Therapy and am happy to report that Ace honored the price that was advertised, with no B.S. and no sales pitch. The shop has many current up to date gear and models of helmets. I was super happy to get a brand new white Icon Airflite helmet that I had been eyeing for a while, to match the bike. I was surprised that the prices were as amazing as the lowest prices I had seen online.

As for the vibe of the place, Chris, the service manager is a cool dude and I enjoyed chopping it up with him about bikes and food. Marcos is a wonderful and attentive sales associate who kept in communication about the face shield I had ordered. Overall, I would definitely recommend this shop and plan to return for more gear as the riding season gets closer.

Went for an inspection and failed, which is ok because I had to change my tires. Well, I was told that I could potentially have my bike back next business day and I wasn't told anything - I had to follow up myself and it ended up 4 business days. Ok, still, I picked it up in a cold weather with new tires and rode it back. Since the weather hasn't been the best I wasn't riding too much, my mistake was to not take photos of my rims before the tire change and after it I should have inspected it.

Under my indoor garage light and when I picked my motorcycle up I didn't check it, to be honest - I trusted them. Check on the photos: both rims damaged, paint is out. According to them, the machine has rubber lockers and a plastic lip that doesn't touch the rims, so it is most probably riding damage - now please tell me how can that happen on both rims when I have crash protectors front, engine and back and a mudguard as well.

On top of that, one employee was eating inside and walking + sitting around without wearing the mask (Oct 2020). On a positive note, Ace was great though - his attention to detail and explaining was great when doing the inspection. The Service department though was another thing - unfortunately my first and last experience with them. Update 1: you are right the e-mails were as you said, twice in denial it was not your machine, most probably riding damage - there is no marking on the tire, I suspect it most probably has been some other cause.

And yes, it was late when I noticed - my fault. Regarding the tires that were unavailable, I wasn't told that information on the day I left the motorcycle - that may have changed my mind if I had known. The incident about the mask being unworn happened in both of my visits, with and without food. I am in retail as well and it is simply professional to take these details into account.

Just bought up an old HONDA ELITE scooter from Miami. Had what I thought was a minor issues, but was prepared to be hit with a bunch of other stuff. (Had tons of bad experience with unethical, incompetent mechanics in Miami.). Never happened at Cycle Therapy. These guys fixed the small issue and I was charged for just one hour of service. They even helped me select a a reasonably priced helmet fir me. Great, no -nonsense, upfront customer service. Fair prices. Took bike back for a small adjustment a couple of weeks later and they did it right away and at no charge. Chris is the man.

The CT team did their best to get my Vespa tire replaced despite general delays caused by COVID-19. When one vendor couldn't get the tire to the store in a reasonable time, the parts department were able to get a tire from a different vendor in a shorter time period. The shop replaced the tire quickly and after it came in. I'm pleased with their work and appreciate the extra mile effort by CT.

I went there to see if they can help me with my moped and this guy rob told me that yeah just brought and I did I got there and another guy Chris told me that they can not work with the bike And Told him that I spoke to rob before I guess he pretended to called him and told no they can not take my bike I was surprised and I asked to talk to him (rob) told me to wait I did that for good 30m and nothing This guy Chris just play around with customers and is not good next time don't said something that you can't not do

Great store with really helpful sales people. Owner is very friendly as well. They helped me and my husband for a few hours to find the perfect helmets based on our budget and wishlist. Would definitely recommend stopping by if you are in the area and looking for any accessories or parts!

DO NOT go here for inspection! They will find something or anything to fail you and try to repair! They are not the only game in town just go over to queens and save yourself the headache and wasted time!

I wish I had read these reviews before taking my bike here for an inspection two days ago. I thought I'd save myself some time by going to this nearby shop. Instead, they made me wait for over an hour (I was told no more than 30 minutes) and then failed the bike. The guy there immediately offered to repair the failure point- my brakes. I take extremely good and regular care of my bike.

It smelled like a scam and, it turns out, it was a scam. An ongoing scam, apparently, from reading these other reviews. It cost me $6 (he said they don't return fees for failures though apparently other shops do) and, even worse, a total of two wasted hours. Very happy to have trusted my instincts on this one. I brought the bike in today to my regular place and it passed, no problems. STAY AWAY.

I can not recommend these guys enough. Firstly, they are incredibly honest and straightforward, no BS or pressure. Secondly, the are extremely helpful & knowledgeable. It doesn't hurt that they have super competitive pricing to boot. I'm a fan.

I'm S U P E R grateful for these guys! I was hit by a car and was told to be off my bike for THREE months. If you ride you know how treacherously long of a time that is! Upon getting my bike back I went to a shop who put some parts on for me. They pointed out I had a coolant leak. Cool. I tried to get in contact with them on two separate days to get it fixed.

No follow up although they said they would. I call the team at cycle therapy thinking I'd just buy some coolant and keep refilling it but not only did they offer me advice over the phone, but they gave me prices and everything as well. Not only were they OPEN during this COVID-19 pandemic, but they continued to help me out. They understand and heard my pain about not being on my bike and having to leave it.

They worked SO fast and SO efficiently that they JUST called me to let me know my bike was taken care of even tho they predicted it'd be a week Now I have my peace of mind back.my baby and it's all thanks to them. S U P E R grateful for what you guys do Cycle Therapy! Dev and Chris, thank you!

I am riding motorcycles and dealing with its problems for 35 years. Straight to the point based on my experience; You will not find a better place to take care of your motorcycle around NYC. I know theses guys since 2003 and everything was always clear and without "surprises". (Since 2003 I had 4 motorcycles and 7 scooters)

Hey my name is Twincycle718 I'm from Brooklyn & I ride Kawasaki KLR 650 I've been deal with these guys since they was located on 31 street on the west side (since 2004) I just recently bought in a Klr 650 that needed a new piston values clearance air compression test etc. they bought it back to life in no time along with extra add ons ( FMF mid pipe, stage 2 jet kit, stainless oil filter, fan relays switch replaced/ thermostat) the bike runs and feels better than brand new appreciate all the hard work time and dedication to my project. I highly recommend them they always deal with me correctly appreciate everything they done for me

Went for an inspection and left with a failed inspection and $1200 worth of estimate to get the bike up to code. My bike only cost me $2K to begin with. Issues included the brake light not working for the rear brake, bad suspension on front and rear, and engine leaks. Took the bike elsewhere and passed inspection after two minutes of fixing a loose wire connection for the brake light (for free). Was told by the second shop that the suspension issues were minor, but should be addressed in the near future.

Not bad enough to fail, though. Estimate for that shop to fix them was less than 1/2 Cycle Therapy's estimate. Ended up fixing them myself for less than 1/4 the CT estimate. Parts alone cost me around $100. They wanted to charge $400 before labor. I can't even find the parts for more than $250 ANYWHERE online. OEM runs around $180-250, while other manufacturers have them for $85-150. Retail.

Maybe I caught them at a bad time. Maybe they just aren't good with vintage bikes. My bike is a 1970 Triumph. Everything leaks. Probably has since day one. Probably always will. Either way, this place isn't for me. The location is convenient, but I won't be back. Maybe you'll have better luck. Don't be pressured into spending $1200 here for a $6 inspection sticker. At least get a second opinion!

Love the staff and the gear! They've had my bike for some time, did great work, and even worked out payment options for me when my financial situation changed. Top notch!