Land Rover Nashville

Huge thanks to the service department who ordered me a new window and squeezed me in so I could travel home after my car was broken into. Super kind folks who went out of their way to help! Thank you!

Great experience buying a car during this time of low supply of new cars. We worked with Craig who was very knowledgeable and explained the difference between the different models as this is my first Range Rover. Not pushy at all! We also worked with Carli, the technology specialist. She explained all the features really well and made it easy for me to understand how to operate my new car. The financial portion with Roy was a breeze and he helped us get a really good rate. Everything was straight forward and fast! Overall a really good experience!

My review is regarding the service department and its complete lack of professionalism. My car needed servicing, so I called and made an appointment. I arrived at my appointment time only to be told that they could diagnose the issue the following day. And they made no offer of a loaner car. When I asked why they schedule appointments if they can't keep them, the clueless representative just shrugged his shoulders. Abysmal. If you can find an alternative to this place, I highly recommend it.

The best auto dealer period! Definitely customer focused! The first purchase was very good and now 4 vehicle later, the experience is still just as good, if not better. Even if your are not in the market, just visit them. You WILL be impressed!

Best Automobile Dealer Ever! We bought our first Range Rover in 2004. The experience was so great that we told Rich (Now the General Manager) that we will ALWAYS own a Range Rover. Now, 4 Range Rovers later, we are still owners and will continue to be. We went in for regular maintenance this week and that is/was and continues to be a pleasant experience, with no pressured up sales.

If you are considering a Range Rover, you absolutely MUST use this dealer. If you wish to come away feeling good about the deal, the way that you are treated and the vehicle.go to Range Rover Nashville.

I had a situation pop-up where I was traveling through TN with the family and I had a tire side wall failure after hitting a pot hole around 11:45 AM Saturday. As luck would have it (?), I was 30 miles away from Range Rover Nashville. I tried calling the parts/service non stop from between 11:50 AM and 12:30 PM. Service didn't answer one time. I checked my call logs before leaving this review and I called a total of 14 times.

Eventually the person who kept transferring me realized it was me calling again and again and said they were running a skeleton crew so no one was able to answer the phone at the time. I explained my situation and I was put briefly on hold. They told me if I could get there before 1:00 PM they be able to take care of it. Forced to drive super slow on a defective tire I arrived around 12:50 PM.

I entered the service dept. only to find no less than 7 people behind the counter, two of which were watching TikTok or some other kind of videos on their phone. No wonder no one could help me out. I was helped immediately when I arrived, but I was told the parts dept. left at 12:30 PM because they were slow. The same parts dept. who couldn't pick up the phone 14 straight times when I started calling before 12. So, despite knowing I was coming and arriving in time, no one was around to be able to install a tire, so I then offered to buy the tire (it's not a very common tire).

I had called several tire repair shops during the drive up and none of them had the tires in stock but they had the capacity to install the tire if I could find one. Nope. Under lock and key and not even a manager could get to the tires apparently. So, they knew I was coming, that I had an emergency (wife + kids + dogs in the car), they were "so busy" that they could leave 30 minutes early, and now I'm going to be stuck at a hotel praying I can get an appointment on Monday.

It is 100% NOT their fault that I damaged my tire, but all the conditions were in place where this should have been a successful repair. They were not busy. I got there just in time. Instead of being my families hero's their absolute laziness resulted in them in being zeros.

We just completed our "encore delivery" of new 2022 Range Rover Sport. Art Anderson was fantastic! He was so knowledgeable of Land Rovers and helped us understand all the tech in our new vehicle. We would highly recommend purchase of any vehicle from this dealership.

I complained about a year ago, so I need to compliment when it is warranted to be fair. I took my vehicle in for service, nothing special, normal annual service. Erik Lundquist was nice, and helpful, and most importantly communicated with me and kept me apprised of my vehicle's status. Everyone I interacted with were pleasant and helpful. The service business and finding people is extremely tough, so while this service should be the norm it stands out in our current economic conditions.

Do not recommend i'm out of state they told me after i gave them my credit card info to hold suv that they could not sell to me because they had to sell to someone in there territory and since i'm out of state it would mess up there bonus but since i'm not in there area and was told besides they need to sell retail because cars are hard to get well im a retail customer a paying customer but richard the general manager would not sell i feel like i was discriminated against and based on other reviews there racist sorry customer service and treat people out of state badly i will do my best to get the word out to everyone about this dealership

Make an appointment because my windshield wiper fluid light keeps coming on after its filled. Show up for my appointment and they tell me that there is a 160 dollar diagnosis fee and that if it is a hose it is not covered by the CPO warranty. Thanks Vikki for wasting my time and not wanting to even address the issue. Their more worried about making more money than taking care of their customers.

My service rep was James E, and he took very good care of my situation and got our family car back to us sooner than expected. Really great service and not the typical "stealership" vibe that most people are used to. Super helpful! Thank you!

This is by far the worst customer service I've ever experienced. This Location is RACIST. I booked an appointment to get my car serviced. I didn't get acknowledge or greeted by anyone. I tell them I'm here and have an appointment. I even got a confirmation text. Yet no appointment found because I'm black. I just moved here from ATL and I pay top dollar for my truck.

I never got treated like this ever. I will not recommend anyone of color to go here. You will get overlooked. Highly disappointed. I will drive to ATL to get my service done. If I can give 0 zeros I would.

I wanted to highly recommend Land Rover Nashville and service advisor, Jay Jackson. He was great to work with. I know how busy the advisors are there but he took the time, on a number of occasions, to provide me updates and explain the repairs needed.

Moved here Oct/2019. Brentwood Dealership is the only Land R dealership close to me. It is my third visit when I can honestly put forth An Amazing Review by The only Person I would recommend in Thier Service Department. JAY JACKSON took more than I Could have expected time with me. Jay is a Star! Service is The Key To Any Dealership.! I will always request Jay Jackson. Thank You.

Would give zero if I can. Horrible service. I am an out of state buyer and I found a Range Rover I wanted to purchase. Came to an agreement and ready to secure financing and then they come back saying price was priced wrong? Did not honor the terms or price we arranged on. Did not try to fix problem but only tried to raise price? Stay away. I worked with nick. And the gm sales manager. Horrible experience.

Jay Jackson is the man to see! Very polite and respectful, keeps you in the loop about what's going on with your vehicle even if it's not done at that time, he will still contact you to let you know where your car sits and when the guys will get to it. Very very helpful, so nice as well. He will do all he can for you!

I had my land rover discovery towed into the dealership after having an accident. Eric Lundquist was there for me and was very compassionate with what I was going thru. Eric and the whole Land Rover of Nashville team has gone so far above and beyond my expectations! Thank you for helping me out so quickly in my time of need. I highly recommend this dealership to anyone!

Even though a new windshield was shipped from across the pond, and replacement took a bit longer than expected, the service department and especially Vicky Rollish were extremely helpful and professional, keeping me informed and making sure I was happy with the loaner vehicle provided. "All I want for Christmas. is my Discovery back." And I have it! Thank you NashvilleJLR.

Sells horrible cars with horrible customer support. My family bought a Range Rover from them and they have had issues since day one. The roof leaked multiple times and had to get that fixed, check engine light multiple times, air conditioning multiple times, and many more issues. Takes them forever to "figure" out the issue which they don't fix. Don't buy a car here unless you want junk.

We had an incredible experience at Land Rover Nashville with the help and undivided attention of Craig Bushon. Excellent customer service, extremely knowledgeable staff, and top of the line inventory selection. We will be customers for life and cannot say enough great things about Craig Bushon and Land Rover Nashville.

Horrible service. Or should I said no service. The staff lacked any customer seerive. Did not greet, or acknowledge me. I went in ready to buy a car, and left disappointed. Front desk lady was abrupt and cut me off mid-sentence to pick up a call. Who does that? Staff came off very.let's see.racist. I Guess this place is for you if you got the blond hair, blue eyes. Shameful!

Wow, I shouldn't be surprised when I get exceptional service, but nowadays, I am! So, a big shout out to Land Rover Nashville for taking care of me! I was recently out of town and had terrible engine problems. I Googled the nearest dealer and I dropped of my Range Rover that evening after hours at Jaguar Land Rover Nashville with a note and the key in the drop off envelope. Having no previous relationship with this dealer, I did not expect the high level of service given to me from the moment my service advisor, Jay Jackson, called me first thing the next morning to the end when I picked up my vehicle. Jay and the team at Land Rover Nashville are the most professional, courteous, friendly, responsive, and fun service team I have ever dealt with. Jay and Land Rover Nashville exceeded my expectations.

I feel gratitude and appreciation for Jay and Land Rover Nashville for taking care of me quickly and giving me the peace of mind to drive 260 miles back home. Thank you so very much for the Nashville team!

My advisor is Vicky Rollish. I just purchased my Range Rover on June 5 from a private dealer but I have had it in twice since then to get service done from this dealership. Vicky is amazing. I will say that I was a little anxious on my initial visit. I am very customer Service oriented and walking into a place such as this, you definitely expect to have great interaction and high expectations. Vicky eased me into the process and was a wonderful contact the entire time and kept me updated on everything.

I almost felt like I was getting on her nerves but she told me to never feel that way and that is what they were therefore and she has handled everything exactly as I would have expected. I would advise anyone going to this dealership for service to choose Vicky as your adviser. You definitely won't regret it

Always great working with the team at LR of Nashville, since 2003, and now on my 4th Range Rover! You guys are growing, yet the customer service has only gotten better! The new show room is great. And more service persons added has been nice. As well, the Land Rover day at the Biltmore is a blast!

We traveled to Nashville for Labor Day weekend, with intent on leaving the Tuesday after. That morning, before we made our 8 hour trek back home, my Evoque's dashboard revealed low tire pressure on all 4 tires. Upset that we may arrive home later than imagined and with it being Labor Day weekend, we didn't think we'd been seen in a timely manner. An employee named Jay (I believe) took care of us, and we were back on the road in 15-20 minutes. Thanks Jay and Land Rover Nashville!

Nelson A. I'm disappointed that despite the fact that we have tried to work with you and LandRover regarding this issue; yet you are not being truthful or transparent. You claim that you disclosed to us and our salesman the faults in our brakes and rotors; however, what you wrote in your response is NEWS to us and our salesman. We have were never given this information in regards to your analysis of our brakes and rotors and in our conversations with Landrover you were more concerned with a bad review than trying to resolve the issue at hand.

The only truth you wrote was where you told us you couldn't locate the person who made the statement regarding our ability to afford the vehicle. Most of your conversations with us have been about you paying us to change my review and even sending us a waiver to review, sign and complete to eliminate my review from the internet. If we were able to resolve this amicably, I would have no issues updating my review with the facts. Yet, at this point, we have yet to receive consistent information from LandRover regarding our issue - paying for unnecessary "repairs". Let's call it for what this is.

You missed the mark in handling this situation and instead of trying to cover your mistake; try owning up to it and resolving it. Every business makes mistakes and has room for improvement. Yet, it appears instead of resolving the problem, you would rather grab straws by stating the so-called condition of our brakes and rotors - which was NEVER disclosed until you responded to our review. You'd rather discard the problem by deflecting to the fact we didn't purchase our vehicle at your facility; as well as false claims of faulty reconditioning of our vehicle.

What reconditioning? This vehicle had less than 25,0000 miles at purchase and when we brought it in for our first service it had approximately 27, 700 miles on it. You basically claimed our inability to drive caused this "repair". This is not our first luxury vehicle and we are sticklers regarding proper maintenance of ALL our vehicles. Ultimately, you just reinforced our decision to never come back here for service.

I will drive to Huntsville for service from this point forward for honesty and transparency. Thank you, Ford Lincoln of Franklin for going out of you way to help us in attempting to get some resolve regarding the maintenance of our Range Rover. We KNOW it is here where we will receive premium customer service, transparency and where you will stand behind your word.

I'm going to consider this a lesson learned. Bought a slightly used, but dealer certified BMW M3 from this Nashville, TN Land Rover dealer after months of searching for that exact specification. I know, why would I ever buy a BMW from a Land Rover dealer - it's because this one was exactly what I was looking for - It was perfect, or so I thought.

A couple years later I discovered that there was a dent in the passenger door which was somewhat covered up / fixed, but not entirely repaired. Shame on me for not catching the hole that was drilled into the door sill to bump it out, but even more so, shame on Nashville Land Rover for not including this information in the seller disclosures. Totally unethical, but I've learned three very important lessons: (1) Don't assume that dealers will be upfront and straightforward about the vehicles they're selling, (2) Always, Always get a pre-purchase inspection, and (3) Nashville Land Rover is certainly not one of those establishments that stand behind its products and customers enough to put ethics and disclosure above sales and profits. Be forewarned!

Everyone is extremely helpful Work friendly if you have to hang-out for a bit and Great vehicles - what else is there to say Except Thanks