Carman Ford

READ THIS BEFORE BUYING! In 2019 I decided to purchase a brand new 2019 Lincoln Navigator at Carmen Lincoln. A few months into the purchase of the vehicle I was having many issues with mostly the electronics and transmission. The vehicle was at the Carmen Service on many different occasions for long periods of time. They were unsuccessful in repairing the vehicle and the problems just kept reoccurring.

When you put your vehicle in service they usually give a much lower quality loaner vehicle compared to what you paid for. I don't normally write bad reviews because my wife and I are business owners and understand that negative feedback can unfairly hurt a business, but from my last experience at the dealership I've had enough and want to describe in detail the amount of disrespect and poor customer service Ive had to deal with.

Most recently I scheduled for a repair for leaking coolant. They stated they repaired the issue but the very next day my wife was driving and the car suddenly turned off twice at different times and locations putting my family in very dangerous situations. This issue never happened before. I returned the vehicle shortly after and service representative Joe gave me another Lincoln Navigator as a loaner which I appreciated because it's only fair to receive a similar vehicle to my own. Days later, I received a threatening call from the service manager stating they wanted the loaner Lincoln Navigator back and if I didn't bring it back to switch out for a smaller loaner vehicle they were going on to call the police.

When I demanded to speak to the owner, the service manager stated, "It's Friday afternoon, do you really think the owner would be here. His toes are somewhere buried in the sand on a beach" That was my final straw that broke the camel's back. It's bad enough going to a car dealership, but to get disrespected that badly and for this long is absurd. This is why I'm writing this bad review. Buyer beware and I will be following up with the Attorney General of Delaware and the Better Business Bureau.

We were looking for a small truck and although inventory was low at the time and none were available, as soon as one was available, Michael, the salesman, was super quick at contacting us and getting us what we wanted. He was knowledgeable, helpful, and had our best interest at heart. He was super friendly and wonderful to work with!

The whole Carman Ford team are fantastic to deal with! They make the buying and leasing processes very smooth and are always eager to accommodate a customer's wants and needs when it comes to the vehicle. Highly recommend visiting this dealership if you're in the market for a car! Thank you, Carman Ford!

I went to Carman Ford to purchase a new Ford Ranger. The salesperson was great. I picked up my Ford Ranger and drove it home. Everyone loved the new design. The gas mileage is great. I would recommend everyone to purchase a Ford Ranger.

Top notch customer service. Our salesperson was very knowledgeable of the vehicle and answered any questions we had. We left the dealership with our new vehicle feeling very good about our purchase. It was a great buying experience.

Carman Ford is THE best, period. I am 61 years old and have been to many dealerships in my time. I started dealing with Carman in 2016, we have just finished buying our 5th vehicle from them. We have looked around, but you can not beat their prices/deals. It goes much farther than that though. They treat you like no other place. They are honest, they truly work to get you the best deal and they make you feel secure.

They treat you with respect and make you feel like you are part of something. They remember their customers because they care and understand we are people like them. Just sit down and talk to anyone in there and you will see. They run a very nice, class dealership. Thank you to the Carman Auto Group for making it easy for my wife and I.

When I was in need of a reliable car fast, the sales team at Carman Ford immediately got to work finding me a beautiful and affordable automobile I would love. They understood my concerns and found me a vehicle within my price range and with very low mileage. They provided me a very fair trade in offer on my old car to go towards the purchase of the new one. They were able to get my monthly payment to fit within my budget. At Carman Ford, the entire staff treats you like family and that's why I trust them!

Sales team is very nice. The team was very accommodating with our time constraints. After 8-months of car shopping and lots of disappointments, we are very appreciative that there was full honesty and no bait-n-switch involved during our sale process. Thank you Carman for a very happy ending.

I recently took my Ford Explorer to Carman Ford for routine service and would like to share that I was very pleased again with my experience. I was greeted by Joe whom I felt took time to listen to my concerns. I actually received a phone call to let me know what was going to be needed along with a suggestion that I declined and felt absolutely no pressure about it.

During that call Joe was able to give me a price of service and there were no surprise add on charges. When I picked up my car Joe inform me that there are 2 recalls on my car and explained what they are and assured me my car is safe to drive. While we are all experiencing shortages in businesses right now I was grateful to Joe for looking into this knowing that when the parts are available to Ford I will be called to schedule an appointment. I hope this review has helped you in your decision to choose Carman Ford.

I totally love Carman Ford! I recently moved over 125 miles from their location and still drove down to buy my Truck from them! Eylem the salesman I worked with was great! Nice polite walked me through everything from the trade in of my old car till I drove off the lot! Dan the discussion man was true to his word. I will never buy any vehicle from anyone else.

I don't care how far away I live. Id rather drive the extra time and work with a honest company then then go any place else. If your looking for a car or truck Carman is the best place to find it. Thank again everyone.

Brought my car in for a engine light, transmission, and seat belt light. they diagnosed it and said I needed the wire for my throttlebody changed. Paid $400 plus. The same day I picked up the car the engine light and transmission light came back on. They re-diagnosed it and told me that the throttlebody itself was bad. Since they did not diagnose it correctly the first time and the Throttlebody was purchased from them they did not charge me for this.

They supposedly fixed it but within a day the lights came back on again. I did my own research and found out that most likely it's the computer. I took it back to them and mentioned that it may be the computer. They checked and confirmed it was the computer the whole time. They told me the part number I needed. They told me they would charge $174 to fix it.

I read verified with them the part number they gave me. I purchased it online gave it to them. They tried to install it and told me it was the wrong part. I then told the rep to take the actual part number from the part off of the vehicle and found out it was a different number. I provided the part the next day but it took them five days to install the part. (An hour and a half process).

They then charged me $291 and tried to blame me for the fact that the 1st part I gave them was wrong. I ended up paying over $700 for a repair that should've been about $300 and they had my vehicle for over two weeks. The rep that was helping me provided horrible customer service. If your car is having any mechanical issues I suggest you go somewhere else.

3 hours for a simple oil change when we were the 1st one scheduled for the day. Dealership was a pleasure when we bought our car. The salesman was outstanding. Service center just moves at a snails pace.

Do not go here if your car needs body repairs. I got in an accident and Geico suggested that I take my car to Carman. Originally, the repair was estimated to take 3 days and would be ready on Friday March 19th. When I called on the day that it was supposed to be picked up, they told me that it would not be ready until the following day, with no explanation.

Then I called the next day, Saturday, and the car still was not ready. No one told me the reason. On Monday, I called again and then at that point they told me there was a delay and it would not be ready until Wednesday. The lack of communication from Carman was extremely stressful, and I had to find ways to transport to and from work. The car was still not completed until today, Saturday March 27th- a full 2 weeks after the estimated completion date.

When I picked up my car, the check engine light and power steering light were on and the left turn signal bulb was out. So not only did they keep my car for 2 weeks, but they also returned it to me without it being fully repaired. This was the worst service I have ever had and will not be returning to Carman for any further services.

Honestly I took my car there to get it repaired and had to pay out of pocket which is fine but they had my car for two weeks said they only needed it for four days and then the day that I go to pick my car up is when they hit me with an extra thousand dollar fee mind you I already paid $4000 when initially they said $3000 they wanted 5000$ out of me the whole place is a scam I would not recommend if I could give zero stars I would give zero stars and my car is still messed up. all that told me was that the initial problem and reasoning for me bringing my car to them cost $1000 because everything else on my car was handled that didn't need to be handled except for the reason I took my car there

Terrible experience at carman ford, our salesman Greg was nice however the sales manager Todd was rude, inconsiderate, unwilling to work with us on a deal for a car purchase. Additionally his appearance was sloppy and unprofessional.

I went here recently for my 7500 mile service on my Honda Odyssey because of a word of mouth recommendation. Just had my oil changed and tires rotated basically. The service was great though. I really felt like I could truly trust the Service Director, Steve Hudson. He was just such a great guy honestly that I'll be bringing my car back here from now on. Steve seems to pay a lot of attention to detail and didn't try to upsell me on anything I didn't need. Their car wash service is excellent also. Super convenient and competitive pricing!

Excellent service! Prompt. Polite. All I could have wanted and more. My car made it to work just prior to Christmas and then decided not to start. Tried to jump start to no avail. So, had it towed here late in the evening I didn't expect it back until after Christmas. Was I surprised with a phone call the next day saying that it would be ready that Friday around 3 PM. Dominic said he would keep me informed.

He did. He called on Friday morning with even better news: the car would be ready at 10 AM Friday. So, I was able to keep my Christmas plans with my grandkids in tact and on time with my own car. Saved me several hundred in rent-a-car charges. Runs like a top. Superb job.

I received a solicitation in the mail from this dealership, which already in and of itself is a nuisance and disrespectful in my opinion. However, as I am in the market for a new car I checked it out. They provided a scratch off lottery style ticket and information on sales at the dealership. It said if you have any matching images on the ticket you win the prize shown.

I peeled them back to reveal I had "won" $2,500. I read through the fine print and even called the dealership to confirm and the woman that answered said if it said I won something I would need to come in and have it verified. Unfortunately, after arriving at the dealership I found their ad to be a scam to get people in the building. The lottery style ticket, that clearly said "match any 2 images and win the amount shown" was false. Instead, what was not disclosed in the fine print, is that each mailer had an ID number attached to it and the ID number is used to give away the prizes.

I find this to be extremely deceiving and a predatory practice. If I had won the $2,500 I would have used it for a down payment at that dealership but will now take my business elsewhere after this disappointing experience. Also, please stop harassing people with this fraudulent mail.

I took my Ford Transit van in to have a vibration checked out. They acknowledged that there was an issue and ordered a drive shaft. I went back about a month later to have it replaced. After I left the dealership I noticed that the vibration was still there. When I took it back to have them look at it they told me that the vibration was normal. They refused to fix the vibration issue. I will not be going back there anymore.

Warning. do not buy a ford transit. unless you own stock in rear brakes. I have 2 transits a 2015 and a 2016 and both have already needed rear brakes. there is a service bulletin on transits rear brakes but I was told neither of my 2 different year and model transits fall under that service bulletin. The front brakes still look a fat as new ones. I have many vans for my business both ford and chevy and we always replace front brakes 1st. and 2nd and 3rd. normally you will change 3 or 4 fronts to every 1 rear brakes. We normally get about 45-50,000 miles on a pair of front brakes. Ford needs to own up to this problem.

I dropped my truck off a month ago for transmission problems. my transmission was under warranty. they had to rebuild it, taken 3 wks to do! when i go pick it up, before leaving the parking lot i could tell it clearly wasn't fixed! the funny thing about it is they said they were test driving my truck twice one day to make sure it was running ok! when i picked it up i immediately noticed it wasn't right, so clearly it was never test drivin. this has been my worst experience ever! ill never bring my vehicles to this dealership again. if you didn't buy your vehicle from them i wouldn't use them for anything! service is horrible!

Zach won my business because instead of calling and emailing constantly, he went out on the lot and shot a video for me of what they had that was very close to what I was looking for. I ended up doing a custom order and my car arrived in 8 weeks exactly how I wanted it. Carman made the process so easy. Bob was great to work with on the financing. I walked out a very happy customer and would definitely shop here again.

Yesterday we purchased a 2016 Lincoln MKZ. After going to four other dealerships and given the run around and inflated prices, my wife and I stopped at Carman Lincoln. We were greeted by the salesman Greg Futch. He took us for a test ride in the MKZ and he was very knowledgable about the different packages. We found a car we liked. Without telling them we were at any other dealers they gave us the very best price out of all. The sales manager Frank was very friendly and worked out a great deal. We didn't feel pressured or hassled like we did at the other dealerships.

I would give this dealership zero stars if it was an option. From the very beginning of the sales process, they have done everything they could to make it a horrible process. I ended up buying the car only because I finally got the price that I wanted to pay, but I've regretted the decision ever since. I've been trying to get my car scheduled for a warranty repair of a seatbelt in my rear seat for over six weeks now. I've been told that they will need to keep the car for two days and that they will provide a loaner vehicle.

I work 90 minutes from the dealership so I can only drop my car off on Wednesday evening, which I have communicated to the service department more than once. For the past six weeks, I've had the car scheduled three times for the same service, and it still hasn't been completed. At least I've been smart enough to call before I make the trip after work because they NEVER have a car available for me.

Whenever I call the service department, my "advisor" Andrew is rarely ever available, and on the off chance I do get to speak with him, he never follows through with anything nor calls me back. Today was the last straw. I had an appointment for my car scheduled for tomorrow morning, which I scheduled with the service manager, Paul. I called to confirm that there would be a car available and was put through to Andrew.

He immediately put me on hold for 15 minutes, at which time I hung up and called back. I then got through to Megan, who put me on hold for an additional 13 minutes. Another woman then picked up the phone at 4:36 and told me that she would have to take a message because Megan had left for the day. I couldn't believe that she had me on hold and then just left!

I asked the woman who picked up to ask Andrew to return my call before 5:00 because I had a 90 minute drive to get there. I received a call from Paul at 4:44. I told him that I was calling to confirm that there would be a car available for me tonight and he acted like he had no idea what I was talking about, even though I had spoken to him personally a week prior to schedule the appointment (after receiving a rude VM from him) and he told me that he would make a note on my service order and would make sure there was a car available.

Long story, but the short story is this: avoid this dealership at all costs! They have the absolute WORST customer service that I have ever come across. They don't care one bit for their customers after they sell you a vehicle. I've never been treated with such disregard. I don't know if it is because I'm a woman or if they are jerks to everyone, but after reading some of the other reviews here, I believe it may be the latter. I'm still so livid about this experience and it's so hard to put it into words, but if I can keep just one person from having the same horrible experience that I have, it will make it all worthwhile.

After such a great experience with my initial leasing of my Escape, it pains me to give this place one star over the service department but it was well deserved. On my second visit to the service department the sales representitive belittled me, laughed in my face at a special request and even went so far as to say "I am a nice guy, I don't know why you people are like this." In my 31 years never have I felt so diminished and discriminated against.

I will not be visiting this location staffed by a belittling, inept service representative again. I regret leasing my vehicle from their sales department based on how poorly I was treated at the service department.

The salesperson at Carman was excellent. He was very knowledgable about the vehicles and options that were available. The vehicles were well maintained and in great condition. At the time of purchase the car was cleaned, buffed, and polished to a high gloss. I was given a tour of the service center and body shop with friendly staff throughout. I have not had such a good experience at any other car dealership so far. The team is dedicated to service and quality and it shows.