Shabana Motors

This place is a total scam! Do not buy a car from them! They lie over the phone and if you are one what they consider late they cut your car off but you tell me them you can pay it in 3 days they do not care that you can lose your job they just want money But how the hell am I suppose to pay y'all if I can't get to work and 3 days late on a payment that is due every 2 weeks is not late!

Most big dealerships give you a month if you communicate with them! Thought this was gonna be a good place to get a car because it was on the radio but that was a lie! And you call them and tell them you get paid on Friday they say they still will cut the car off! How the fuck I'm suppose to pay y'all if I can't get to fucking work! They are not willing to work for you even if you only been 3 days late only once out of year! People are struggling and they still wanna take from us!

I spoke with Marilio today and he addressed my issue promptly he was very professional and courteous during our call. Victor and Marilio were awesome and displayed great customer service. Once Victor spoke with Marilio he then gave me a call on his personal number to address this issue even though he was on lunch he took time out his busy day to speak with me.

I can say that my experience with Marilio made me want to give Shabana motors a excellent review. I think they both displayed great teamwork in making sure there customers issue was addressed. Thanks Marilio for being heartfelt warm and understanding, You we're awesome. Thanks to Victor for also being considerate.

As a first time buyer unfortunately I ran into great misfortune with having a major accident. I was giving the run around with several financial agents over the phone an thought I had reached a dead end. Thankfully after coming in an speaking with Maurilio who was very kind, generous and attentive after only just five minutes of coming in. If you need anything people ANYTHING handled Maurilio is your go to guy for he will definitely handle your situation with great discretion thank you so much.

Supervisor Moreleo was very helpful. informative. and just all around hands down the best agent/acct manager/manager ive spoke with since I had my car over a yr ago. Answered all questions I had very professional and helped the matter at hand in a very timely fashion. I can't thank him enough and 5 stars is not enough stars to give this young man. thanks again

This place is horrible I regret getting my car from here. But I was desperate for a car at the moment I got the car and that's the people they prey on. They cars are highly overpriced. The don't work with u they turn your car switch off two days after a miss payment it's ridiculous when u have been paying your note on time for 2 years.

Spoke with the finance manager Marillio and he was so understanding and really helped us in our time of need being that my husband has had to have brain surgery and has brain cancer. He allowed me the time to get my payments paid up. That really means a great deal to me. So I do recommend any and every one to go and make a purchase with people that really care.

Will never recommend this place, there are way better options than the trauma you will experience dealing with them

I went to Shabana Motors after what felt like going almost everywhere! The process was very easy, quick, and painless. The prices are fair; total vehicle, down payment, and the monthly payments. JD is an amazing salesman, and I would definitely recommend going here if you're looking for a reliable vehicle.

My second purchase, minor issues this go round but I love how they are on top of trying to make it right and taking ownership! Love my second car, hopefully next purchase JD will let me get a truck but they fa sho look out at this dealership!

Excellent hand picked cherries . Great experience and very inviting staff. Highly recommended. I did pay a little more and I feel I got what I paid for! Thanks Shabana

There was a glitch in the system with my payment, the account supervisor called me and it was cleared up. He is very nice and professional gave me his personal number to call with any other issues. That's what I call Great customer service, now I will refer my friends and family

Maurilio is very kindhearted, and understanding! I have difficulties with my account every now, and then or even constantly. I wanted to give up, and give my car back. He called me, and fixed my problem. I appreciate the understanding and help but mostly the customer service.

Do NOT rent from this place. It's the worst thing you can do. Go to a mom and pop shop. I've been a customer for 4 years and paid my car off yesterday. I will NEVER buy another car from this place. They give you the run around and the cars are NOT reliable. Overpriced cars and Management is a joke. I wish I would've never come here. I was desperate and those are the types of people they prey on. You've been warned

I was just in and met with Mr Maurilio his awesome person suggested me to come in next week and come see if I can trade my vehicle. I been a mutual customer and Mr Maurilio has always been so polite and explains everything well. I will always recommend my friends here.

Trash! Trash! Trash! They are con artist that play all kind of games! Try to talk you out of using referrals and Overpriced! Customer service is trash and the day your payments due they will blow ur phone up! Would not recommend to my enemy!

I'm very surprised at the negative reviews that I've read. My experience is totally different. I purchased a Lexus ES 350 from Shabana a few years ago, and I never had any issues with the vehicle. Everyone was professional and nice. A couple of years ago, I traded the vehicle in for a new car. I still miss my Lexus. If I ever need to purchase a vehicle from Shabana, I will do it again without hesitation.

By the way, I had very low monthly payments. The car was in excellent condition, interior and exterior. Prior to my purchase, it only had 1 owner who kept up with maintenance. All of the paperwork was provided to me. Again, although I no longer have a vehicle with them, my experience was A+!

This company is so unprofessional and fraudulent. You can have your car over 2 years and still owe what you purchased it for. They are selling bad cars to desperate people, then have the audacity to turn the cars off after a payment is 4 or 5 days late, which TEARS up the battery and the system in a car they know is already on its last legs. How can a company do things to further damage your car over a payment being 4 days late? Other companies just charge a late fee, they turn your car off which is destroying your battery, and they know it.

PLEASE LISTEN TO ME THIS IS SAVING YALL MONEY AND TIME MY FRIENDS! I bought my 2017 Hyundai Sonata from here in the month of April, 2021 and I thought I bought a reliable car! Nope! My tires blew out on me when I was Door Dashing in the Houston area that cost me $276 for two tires. I moved back to the Dallas-Fort Worth area and I decided to get my car serviced out here because Honey Well is pathetic!

I brought it to Meineke in Hurst, Texas and I had to spend $1,009 for a oil change, tune up, and I had to replace my serpentine belt because they had cracks in them. I have to come back and replace the other two tires because the mechanic told me they were 5 years old and had dry rotted! PLEASE STAY AWAY FROM THIS DEALERSHIP I DON'T want anyone to spend unnecessary money and waste useful time! DO NOT DO THIS TO YOURSELVES! THANK YOU!

If I could give this zero I would. I was sold a lemon. They gave me this car with 10 miles to E! Then I only had this car a month and I've had to take it to the mechanic shop 6 times for my two back tires went out in the same day! My brakes went out two weeks after I got it and now my check engine is on. I pay $500 a month for this car to constantly break down Please do not go here. I wish I would've listened to the reviews first!

READ THIS CAREFULLY. ALL OF IT. This, is the last place to buy a vehicle. As you're reading this, you may think or feel you are desperate and this is your last resort but I am here to tell you, it is not. This is NOT the place to buy a vehicle no matter how desperate you are. Had I known now what I knew then when I bought the car, I would have walked out and never purchased a car.

I implore you whatever you do--DO NOT buy a car here. Summer of 2020: I walked in and bought a car in under two hours. It's a great car (still is) and the process--at the time--was simple. I was amazed--it indeed was really too good to be true. When signing the paperwork, the representative told me that if I couldn't make a payment or need more time, to just call and ask--to keep them informed. Fourteen months later, I asked for a payment arrangement as I had just started a new job.

They wanted a copy of my banking activity. I had $268 left in my name for the week until I got paid on Friday and they DENIED my request saying the money was there. THEY WOULD RATHER ME GO HUNGRY in order to get their money of $261. I refused to give them the satisfaction of getting it and allowed the car to be remotely disabled before I would ever go hungry just to line their pockets.

They do NOT--I repeat--do NOT care about you. They want their money. They don't care if you go hungry, they don't care that during a pandemic, lots of people are getting back on their feet. They do NOT care. This is THE LAST PLACE to purchase a vehicle. I don't care how desperate you are, this is NOT the place to give your business. Find another way. Had I known what I know now, I would have walked away and never looked back. RUN. FAR. Go anywhere else but here. DO NOT BUY A CAR HERE.

If I could give this dealership a -0 I would from the staff all the way up to management they are highly rude they do not fully explain to you your finance contract and if you call to inquire about it they will defy that they told you anything they previously told you when you purchased the car.on top of that it takes 45 minutes to an hour to get someone on the phone even if you're trying to make a payment when I first received my car my front two tires were so old the threading was coming out I had to purchased tires out of my own pocket called back almost every two weeks for four months and nothing was done about it highly upset that I have to continue paying this car note so it doesn't mess up my credit but I would recommend to anybody reading this please please please do not ever get a car from Shabana motors I don't care what the radio station say they have terrible customer service and their contracts or a bit funny

My car was shut off yesterday New Year's Eve because I was behind on my payment I called several times before they closed to speak with my account manager and each time I was told that they would leave a message for him to call back. well guess what he never did so I still made the payment but online it's now the next day and I'm still stranded in a cold ass car WITH A MADE PAYMENT! These people are full of shit. I've had 4 different account managers in A YEAR they are beyond unprofessional and it's ridiculous

RUN FAST! This dealership is a joke. They rip you off, don't uphold their end of the deal and then they won't take your car in trade because you owe too much! They harass you when your payment is a day late ~ the whole place and everyone there is shady. I have reached out to the owner and president and they ignored me. Please take my advice and buy a car from anywhere else but here! I now have an attorney and new station involved to expose them and stop them from getting away with the way they treat people.

I lost my job because I made a PTP agreement for a remainder balance of $30 (my car note is over $260 bi-weekly) and (remind you this is Christmas time) and they turned my car off. I lost my job behind it and now my credit is about to be ruined because of a $30 debt. I have made every payment on time up until this time. I'm a single dad with an 11 year old girl. I need my car to get to my job to pay for a roof n food for my kid and myself. Thanks Shabana Motors. We're gonna be homeless because of you.

DON'T GET ANYTHING FROM HERE. So disrespectful, unprofessional, and disgusting human beings. You can never get in contact with anyone unless you making a payment.

I owned a classic luxury car, paid cash for it in PA and drove it to TX and registered it in TX. A commercial truck hit my car. Received an insurance check to repair it (my ins. deductable: $1,000) All my life i never used credit. My score was ZERO. Shabana Motors sold me a 15 year old car, (who's book value was $7K). Purchase value: $14K, (plus high interest) and well over 100,000 miles. but it had a 2 year warranty or 20 miles. my credit score jumped immediately to 630 after 4 payments.

I felt lucky to get the car fixed for free a few times during the warranty period. and again within the ending period of the two-yr warranty, (yet my mileage was way past warranty.) YES, i felt damn lucky to have this car and service from a dealership, and very greatfull too. i had financial difficulties. Finance department worked with me. Very nice person.

Very nice to me as well. I had a couple of repairs. took out personal, then later payday loans to fix the car. Then one day, (remember, ive only had the vehicle 2 years, and still owed 2 more years in payments) my engine just.messed up. im on foot. i lost both jobs i had immediately. i lost everything.i lost my apartment. staying with a friend. im a burden to my friend, but im trying to find work again. my car got volantarily repoed. losing my apartment will black me out for 7 years for apartments. losing my car will black me out for 7 years for purchases. i cannot find work with good pay without a car. Im ruined. and yet, im waiting to see if this dealership, not only puts my remaining balance into collections.but will the collection agency sue me. so if youre hear wondering if Shabanna Motors is a good company or not? I was glad to have a car. Id rather have a car and be employed and be a vital part of society. be grateful, people. i have nothing now.

If I could give them no stars, I would. DON'T DO IT! I've been with this company almost 4 YEARS. No missed or late payments. Now that I'm having financial difficulties they refuse to work with me. Asked for a deferred biweekly payment of 164.64 and they denied me. I'm a Disabled Veteran with a fixed income, after losing my job. Submitted all information they asked me to.

And they still refuse to work with me, telling me they pick and choose who they want to give deferments to. Now I'm behind and they're about to repo my car. I've posted this on their Facebook page and all they did was delete my comment and block me from commenting in the future.

STAY FAR AWAY FROM THIS PLACE! these people don't have your best interest, they just want to move cars. They don't care if it works, they will "fix it" but won't compensate for the inconvenience. They don't answer when it's not dealing with a payment and the customer service if terrible. If I wasn't a changed man I would act foolishly in this place, but I value my time and energy.

Not worth wasting on a place like this. This place won't last and if they do it's because they scam desperate people out of they money. I suggest you go to a real dealer, with the payments you'll make here, you might as well purchase your vehicle new somewhere else. Trust me, if It's not worth going thru the frustration with these morons. I'll post another update as I am stuck in they bogus ass lease rn with a car that barley runs properly. ALSO Shabana, I'm working on my anger problems but I'll prolly slap one of y'all for being disrespectful. so come correct when I get there. And I got a lot to back up what I'm talking bout so take that how you want