Boardman Subaru

Great dealership. They are a no pressure dealership. Their parts department and service department are top notch. The salespeople and finance people are the best! I just bought my 4th Subaru(22 Forester Wilderness) and will continue to have service done at Boardman Subaru!

Just bought my first Subaru from Dev Wilson and he hands down made the entire experience from start to finish. He was friendly, helpful and knowledgeable! There was no pressure and got honest answers. I would highly recommend this location and specifically Dev and Rich (finance department) to anyone! THANK YOU!

Had a wonderful experience. Our salesman, Dev was SOOO knowledgeable of our Subaru and made the whole car buying experience much less stressful and was very kind and helpful during the process. We weren't in there all day which was nice. Highly recommend!

We just started our fourth lease from Boardman Subaru, and have consistently enjoyed the service we've gotten there. Pete was our salesman this time, and he made us feel very comfortable in the process. They even send a person out to your house in the first couple weeks to go over features and answer questions, even though we're over 30 minutes away.

Boardman Subaru was recommended by my best friend who has gotten many cars from Kevin. I totally understand why she sent me here. Kevin is awesome and very responsive. He took care of everything ahead of time so all I had to do was come in, sign, and drive. It was such an easy and pleasant experience!

I am overwhelmed at the amazing experience of buying my 2022 Crosstrek Sport. I went to Boardman Subaru and Jamar was so friendly and knowledgeable. The financing was super easy and I got an awesome price with no going back and forth. The price is what it is and I built my own with Jamar so everything I wanted was priced. From beginning to end, I can't say enough good about them. The car has the highest safety rating and lots of safety features. I also get free car washes Love my Subaru

I just recently bought my 1st Subaru. Joe Scacchetti was absolutely the best. He called me as soon as it arrived at the dealership, and made the buying process easy and quick. 100% would go back and recommend him to anyone!

Great experience at Boardman Subaru! Janji showed us the brand new Ascent, after breaking down all the new technology and showing us all of the options, we pulled the trigger! Excellent customer service on his end, he even stayed past closing time to help us get all the details ironed out. The dealership is very clean, the process was fast, and the new car is sweet! Would recommend a Subaru to just about anybody

We so appreciate Boardman Subaru, and especially Kevin Suchora! Outstanding service--Kevin makes our experience smooth and seamless every single time. Thanks Kevin and Boardman Subaru-- the BEST in the Valley! Oh, and our new Subaru could not be better. Great car!

We had a great experience with our first purchase at this dealership. Our salesman Anthony O'Nesti got to know our situation, listened to what we were looking for, and took us right to what we wanted to see. He wasn't pushy like a lot of salespeople can be and was very knowledgeable about the various models Subaru offers. We drove the vehicle, agreed on the price, and closed the deal quickly! Couldn't ask for a better experience! Thank You!

Service stinks! I like the Subaru and the selling part was fine. However, one of my must have on a new car was a remote start. I was assured they would put one on and the car would be ready when I arrived. I made it very clear I would not sit for hours waiting to complete paperwork etc. After completing the paperwork in an acceptable time frame I was told the car was going to go back to have the remote start installed.

After waiting more than an hour and my frustration becoming evident, someone went back to check on it and said it would be completed shortly. Some time after that I was told the remote they had was defective and they would have to order another; I would have to bring the car back. My displeasure showing, they said they would come to my house, leave me a car and take care of it once the part arrived.

Which they did. Now, my purse was stolen with the car fob. I called to get another since I like to have a spare. They had me pay first over the phone before they would order it. They said it may be in the next day, it not, the following day and I would receive a call so I could come in for programming. Six days ago the money was taken from my account, and the key is still not there. When I trade this one in, it will be at another dealership due to the service.

Bought a used Subaru from here October 31st. Salesman was pretty good and worked with my wants and needs. I bring the car back a couple weeks later for a noise and smell (mind you they said that they had done the certified inspection on this car). They took care of the noise by a simple cleaning of the filter however they said they couldn't replicate the smell of something burning.fast forward a month later and I smell this almost everyday.

If you like radio silence from your service department let me tell you this is the place for you. I went for three weeks of my car being with them without hearing a single word. I call in and am finally told of the issue and the person on the other end would not keep a conversation so I could actually understand what the issue actually meant. A week and a half later and no word.then when I call in they struggle to have any sort of answers.

I leave a voicemail with the manager of the service department for him to also not respond. It took me showing up in person unexpectedly and repeatedly asking to talk to management to get a clear answer. This should've been fixed before I bought the car, or even when I brought it in the first time etc etc. Not bringing my car back here once I finally get it back from them.

Took my car in for a small leak. A few hours later they quoted me new hoses, radiator and head gaskets. The thing is, I had the radiator pressure tested and I know its good and the hoses are a year old and not leaking. They gave me a quote for 4k. When I confronted them about the extras being tacked on, they quit talking to me and moved on. Got the job done for 1500 NOT 4000. I cant imagine how many people just pay for it and move on.

Just got my first Subaru and the selling point was the customer service. I put service over the vehicle when it comes to purchase. It's more important that the location I give my business to has good people. Even better is that the vehicle is exceeding my expectations and is so fun to drive.

Great place to buy from. John Pugh was great to work with called me back the next day to redo the offer great place.

I really enjoyed shopping for my certified pre-owned 2016 forester with John Pugh. He was easy to talk with, and it felt like we were old friends immediately. Communication with him was excellent. No sales pressure whatsoever. He even drove over to my house to help me with a question I had later that day. Everyone we interacted with was incredibly friendly. No complaints!

John P. is the best salesman in my opinion! Nothing but good experiences at this dealership! A+ rating!

With the attitude some of these salesman have I'm surprised they sell any vehicles at all. The couple times I've been here it seems like the salesman are just annoyed with your presence.

It was just amazing to know that not all dealerships are really not bad after all. Despite all the troubles we've been through it turned out well. Thanks to Steve Engster who did above and beyond to fix the problem. Our car was brought in to one of our dealerships here in Cali and he took care of everything as far communicating with one of the service advisor. Repairs are done and got the car back and didn't spend not even a penny from our pocket.

Now I can say I recommend this dealership to everyone. We are so disappointed in buying car from your dealership and I just wish we didn't make business with you at all! We are stuck with a car that has a major problem that your salesman didn't disclose to us prior to selling the car. He took advantage to the fact that we will never find this problem until it get to us. It's so obvious that he knew about it because the problem will never occur right after we use it.it's never a coincidence!

It should be ok if it's an easy fix but it's not. It's a shame that just to make money, you guys have to lie about the condition of the car. Apparently someone unplugged the battery prior to us buying it and it resets everything that's causing the engine check to appear and now it's causing us not to pass the smog check. Somebody needs to be a man to admit it and should help us figure it out how to fix this problem so at least we get to use it. Otherwise, this car will go into waste and paid you guys for nothing. Hope to hear from you Dan Roberts! Show quoted text

Although I'm about 3 years late, writing this review - I wanted to make sure these guys get the credit they deserve. I bought my BRZ there and it was probably the best experience I've had with buying a car. Although I did haggle a bit (respectfully), the salesman kept his tact and handled the transaction with great professionalism. I was up front with what I wanted and there was no beating around the bush from these guys.

All in all, I think everything took about an hour and I was happily on my way in my new Subaru. I just wish they were located a bit closer because my experience with other, more local, dealers has been pretty terrible. I will definitely buy cars from them again.

I bought my Subaru in Chicago and when I moved, this became my new service center for my forester. I have been continually given the wrong information from here. I called one time to see how long my warranty was on my car, the service center employee told my 100,000 miles power train. After asking him again if he was certain, he said yes. In addition to him being wrong he was also rude and condescending.

I even offered my VIN number. When I called the dealership where I bought the car, they told me it was only 60,000 miles power train and they weren't sure what the Boardman dealership was trying to pull. When I came in to get an oil consumption test, they told me to come back when I had driven 1,200 miles. I came in right at 1,200 miles to check the oil levels, a service employee checked it said it was fine and then told me to come back in 1,200 more miles.

So I came back in when I drove 2400 miles as instructed. Apparently the service employee that had checked the oil level at the initial 1200 did not record my visit and so I my consumption test was ruined. So I had to redo the test and pay for another oil change. I will not be buying another Subaru solely so I don't have to deal with the poor customer service at this dealership.

Best dealer in the area to buy a car from! The sales team is awesome and friendly along with the parts and service guys. They really make you feel like family.

Went to Boardman Subaru with a friend who wanted to buy a used SUV that we found online. My friend told the sales rep and the manager that she was already pre-approved thru her credit union. I could not stay for the whole transaction, but after i left, they pressured her into considering other finance options and she ended up getting worse deal from a different finance company.

The dealerships get kick backs from their preferred lenders, so they want you to go with those lenders. Boardman Subaru was going to do whatever it took to not go thru her credit union (who do not pay kick backs to dealerships) My friend needed a co signer on the loan, and they actually put the whole loan in the co signers name, as well as the title.

They looked my friend in the face, smiled and lied. She ended up redoing the deal thru her credit union, with more than a full point lower interest and a lower payment. DO NOT TRUST BOARDMAN SUBARU!

My first dealership car purchase ever-at the tender age of 28. It was about time. And I went at it full force, looking for a WRX. I showed up at Boardman, coming in from Pittsburgh, with every intention of buying a car that day. I walked in asking for two specific cars that I saw online (a used Outback and Impreza WRX). The salesman helped me right away, got the cars out and let me drive.

They were never awkward or pushy. I could not decide which one I wanted so they ran all the numbers for both cars. I didn't decide until I literally signed the paper. They were totally cool with all my qualms and negotiations. Their prices are already quite competitive, so don't think you're going to get too far, but they're willing to talk through everything with you.

Everyone was quite nice and accommodating. They got me a good interest rate (even better than what I walked in with from an external source) and I ended up going with their financing. The process was fast enough, considering, but I never got frustrated. I had to drop my rental car back in PA so they had two of their employees follow me for 30 minutes in the rental.

I was very pleased. Since the purchase, I've had some title issues. They keep in touch with me and are trying to help even though they are in Ohio and I'm in PA. All in all, good selection-used and new-nice people, clean cars, and excellent service. Worth the 1.5 hr drive from PGH!