Crowley Kia

I I bought an RV from this company they have bad service and racist they lost one of my keys and haven't given me back another key since february. I feel stupid because at first I believed them.

Hi, I am not one to write negative reviews out of spite or because I got my feelings hurt. But I feel I need to document this. I am looking for a new car and casually browsing online for my best options. I still don't know if I'm going to lease, buy new, used, pay in cash, finance with the dealership, or finance with a private firm. There are lots of variables.

Not to mention the type of car I want. that is a whole another issue. I plan in having all the relevant info in about 3 to 4 months. I looked online at Kia Crowley, once. once. Only once, and asked for a equate so I could see where I stand financially. They asked for my email and I was kinda not feeling it, didn't want to do give them my e-mail.

But I thought, what's the big deal, let go of the "used car salesman stereotype". I gave them my email. What a nightmare. Every week I get at least 4 emails on my personal account, asking for more information and what they can do to help. I have not responded because. I don't have to. I have no obligation to a salesman who is trying hard (too hard) to push me into something I am not even interested in.

I don't have to discuss this with a stranger. I will not be forced to engage. The emails are getting more and more "passively aggressive". As if the salesman is doing everything in his powers to get me to respond. I do not have to answer any emails from salespeople. If I didn't respond, too bad, move on, and go for the next customer that gave you some feedback. Don't be rude and constantly harass me by sending endless emails.

When I do decide to buy a car, it won't be with this guy. Maybe it will even be a Kia, and maybe even at Crowley This is the latest email I received. Dear Rafan, Hope all is well! We wanted to take a quick second to thank you for being responsive to our efforts on your request. Some customers contact us and never respond either by letting us continue to try and be of service or letting us know that they are all set.

Thank you again for not being one of those customers. Regards, Christopher Rosario Crowley Kia Sales & Leasing Consultant (203)768-9610 (direct line) crosario@crowleyauto.net www.crowleykia.com

The worse dealer experience ever. The sales center was rude, inconsiderate, and really not out to work with the customer. Their entire motive is to mark-up. When I did complain after my first experience, someone in corporate had someone that gets paid a lot of money call me and see what happened and try to make it seem better. In the end, the real motive of the call was to pretend they care, when they actually do not.

I know other people have good reviews for them, but I hope you read mine and understand that there are many other dealers out there that will work with the customer and are kind, Crowley is not one of them.

AVOID CROWLEY Auto at ALL costs! They sell vehicles that they do NOT inspect and then leave you HIGH and DRY! They sold us an RV that had 3000 miles on it and it DIED when we put on less than 200 miles. Think they will return a call or an email when you are in distress? NOPE. The owners, Mark and Ken Crowley are just as bad as their employees. The fish stinks from the head and all their happy horse$&%% about donating Christmas toys is garbage. They don't care about their customers. RUN, don't walk to another dealership.

Leased a 2022 Kia Sportage yesterday with Branden. So knowledgeable about the car. I did not leave there without knowing everything about this car. The whole experience was easy and great. Highly recommend Crowley Kia and Branden is the guy to see. Love my car and thank you!

After visiting several dealers only to be disappointed, we came to Crowley and couldn't have been more happier. We were greeted by our salesman Will, who was exceptional from start to end. His humble demeanor made me feel at ease and not as though I was being pushed into a sale. He delivered exceptional customer service and handled everything with urgency; and professionalism.

He even went as far to handle things on his day off. He went above and beyond to ensure that we were satisfied. The finance manager was a pleasure to work with as well. He did his due diligence to get us in a new car that very day! Kudos, to Crowley for exceptional customer service. If you are looking for a new car and great service, see Will!

Today on 12/28/2021 I had researched a truck that they had advertised on the main page of there website. I live about 45 minutes away. So I had called the dealership to make sure the truck was still there before I drove all the way there. I spoke with the sales manager Ken Vaillancourt. He advised me that yes the truck was there. Yup you know where this is going!

So I hop in my truck and drove to there dealership in Bristol. What should have taken 45 min. took me and hour and a half because of road work. I greet Ken and then he passes me off to a very nice sales person. I forget his name but he has been there 10 years. So yup the trucks not there! They informed me that the owner had taken the truck. I have been in retail sales and marketing my whole life.

What owner would take the truck off the lot that was in there number one spot on there website? It was on there front page! Needless to say I will never be back. Lost a possible sale and trade in. Got into a conversation about pricing and how they are selling at full MSRP. Not happening with this guy! I should have known better. They only had a 3.9 rating! I feel sorry for the salesman who took care of me while I was there. He was awesome.

First off the "customer service" lady at the desk is rude and just hangs up on you. But if I go up there and slap the shot out of her I would be wrong. Keep the same energy when I'm there in person. Disappointed in their service to say the least paid for a part over a month ago and something so important as a "braking system" now is okay to ride out until they decide to bring my car in. Complete liars and I would throw my money out the window to a bunch of crackheads before I gave them another dollar out of my money.

First time in over thirty years as a Crowley customer that I have an issue! My car was part of the Kia Sorento recall and I brought it in on 8-11-21. At that time I was told that I do need the recall part and Crowley would order it and call me when it was in. Got home today from the doctors, and had a voice mail that Crowley's was here at 9:30 to pick up the car. NOONE CALLED ME PRIOR TO this, why would I make an appointment my at the same time I had a doctor appointment?

I didn't. No one called, the girl in service said she and I talked, NO we did not. I am terminally ill, write down all appointments, even when my grandsons are coming to visit. It's how I keep track of my many doctor appointments. I pride myself on being where I'm supposed to be. This upset me. Crowley Kia and I have rescheduled to Wednesday 9-1-21 at 10 am.

I hate that the service girl lied to me, saying we talked on the phone and made an appointment for today. NO WE DID NOT! As I said, I write down everything because I am so sick and have so many doctors. I have a day timer on my kitchen counter and in my purse. You say if I'm not happy you want to know. So Ken I'm telling you I'm unhappy!

Bought a new 2021 KIA Stinger on 6/24/21. Wanted the car on June 19th, had to wait for them to fix a recall. Sat on the lot for 165 days. I wonder why it wasn't already done. Picked the car up next day drive to work and it is shifting bad. Leave work same thing check engine light comes on and say transmission control issue. Call my sales rep Will Johnson.

Right away they come pick up the car and take it to the service Dept. at 2:00. I call them back around 4 to find out what is going on with the car. Talk to Will again and he tells me that they don't know. I then ask what code it pull because the check engine light came on they should be able to see what is wrong with the car. He told me to wait until Saturday and he would call us to let us know what is wrong with the car.

Wait until noon and call Will he then tells me that they have a call into KIA tech support to diagnose the car. At this point we ask to speak with a manager. At 2 with no response we drive to the dealership to let them know we want to speak with the manager. At that point we talk to Kalani Lopa telling him we don't want the car anymore he didn't want to listen to our concerns and got very defensive with us.

We asked to speak with Mike Buccheri, Kalani said "that will never happen" and walked out of the office. At that point we were fuming and left the dealership and went home looked up Mike Buccheri # call leave a message and he called us back within 20 minutes tell us to wait until Monday to let them find out exactly what is wrong with the car and that he personally was going to see this through to the end.

On Monday the service department calls and let's us know that they didn't even see the car until today Monday. Wait all day with still no answer. At 5 Mike calls and says again wait until tomorrow. Last time we heard from Mike. Tuesday we are told the car is getting a new transmission and should be ready by Monday/Tuesday next week. That Friday my husband calls to check the status.

Still don't have the transmission. Saturday we left a message for Mike with no response. Monday was a holiday so I was doubtful that it would be done as they were closed. They called me Tuesday and said should be ready today/tomorrow morning. Wednesday I wait until noon and called was told maybe tomorrow that he just started working on it. Complete run around and different stories.

Very upsetting that they want us to take a loss on a brand new car. I have payments due one payment already made and I don't even have a car. $40000.00 on a new car that has been in service since the 2nd day that I've had the car. They gave us a car to drive that is no where compared to the car I traded in or the one I bought. Why should I the consumer be out?

The salesperson was fine but the finance person lied to my face about the payment. This is the second time this dealer has lied to me. I forgave the first time and gave them repeat business. My fault for being naive. Their fault for being dishonest.

I worked with Branden today in hopes of getting a new lease as mine expires next month. Not only was he super intelligent but very helpful and extremely nice! The car is perfect and we are beyond happy with the customer service you provided today. HIGHLY RECOMMEND!

Leo in Sales was really professional took his time to show us different SUV and explained every single detail. Gave us different options and didn't make us feel pressure, definitely recommend Crowley Auto and Leo we are really happy that we drove a hour here to purchased our Kia Sorrento

Awful dealership. I put a deposit on a car then decided not to purchase and the dealership REFUSED to give me my deposit back. Saying that I had supposedly signed saying that they keep the deposit. Which wasn't true. I signed a blank paper saying that I would give a deposit over the telephone.

Beware of possible unscrupulous practices here by FLO SAUL from Southbury November 20, 2020 sales reps insisted on getting my credit card before they would give a lease quote! i was uncomfortable going into dealerships due to covid. all other dealers were responsive with phone or online quotes. how would having my credit card have any bearing on the quote? it is not a reflection of my fica score! a friend had had great difficulty obtaining a refund on her refundable deposit when trying to purchase a car from this dealership. be very careful. seems unscrupulous.

I had a very positive experience with Crowley! Branden was professional, welcoming, helped us get the car that fit our needs, without being pushy. And Rob, Finance Manager, really made the financing work for us, went above and beyond!. I have purchased many cars from Crowley, with good experiences overall!

I am not usually one to write negative reviews, but my experience purchasing a vehicle with Crowley was so poor that I felt obligated to share. I was purchasing the vehicle from out of state and wanted to pay with cash. We negotiated the price down a couple hundred dollars to seal the deal on the phone and I agreed to purchase the vehicle. I traveled via public transit for 3 hours to get to the dealership and when I arrived to test drive the vehicle, they told me they could not honor our original agreement and raised the price on me.

This was the first strike, but I had already invested so much time Crowley said they would throw in free crossbars to make it up to me. I thought this was nice of them and was pleased to hear this. Fast forward one week after owning the vehicle, I noticed one of the crossbars was loose off the roof rails due to a cracked plastic compression piece.

I hadn't actually used the cross bars yet and I knew they didn't provide me a new set of crossbars due to the large amount of rust I noticed on the screws. I also have a hunch Crowley knew they were broken when they installed them and this was the second strike. The third strike had to deal with obtaining my out of state registration and plates.

I paid hundreds of dollars to Crowley (or their third party company) to have them take care of this and they assured me all DMV paperwork will be handled and I will receive the registration and plates in the mail. When the temporary plate expired after a month I asked Crowley where the official plates and registrations were and they told me that the DMV was backed up due to Covid and it could take up to another month. OK, thats reasonable, so I waited another month and was told that it was still in "DMV sent status" and they were handling it. OK, fine, I'm a patient person.

Another month later, a friend of mine was at the state DMV to get plates and registration for his new car and had no issues or delays. Curiously, I called the state DMV and asked about our registration status and the DMV told me they hadn't received anything regarding my vehicle and had no data on me anywhere in their system. It was obvious the error was on Crowley's side.

I called Crowley again and asked where the plates and registration were and I got the usual "blah blah DMV delayed blah blah" excuse. I explained how I just spoke with the DMV and that they weren't delayed and told Crowley they needed to resend my info immediately as I was out of patience. A few days later, I got a message from Crowley that my plates were in the priority overnight mail with the tracking originating in Bristol CT.

This means Crowley let this fall through the cracks and they were too lazy to check up on it despite numerous inquiries from me. Buyer beware- this dealership seems apathetic and thinks their customers are fools. I would not recommend them.

Salesman made sure I opened my door first. Want to know why? Because the electronics in the vehicle were shot and the passenger side door doesn't turn the light on when you open it. This has to make you wonder what other less obvious malfunctions in their vehicles they're willing to hide. This dealership is full dishonesty and slimy sales tactics and if you go here you're asking to get ripped off.

My car got towed here on a weekend with some electrical failures to my hybrid car. I was called first thing Monday morning with confirmations that my car was in the shop and being attended to as soon as they could get to it. Dan F. gave me constant updates via texts and phone calls and explained exactly what was wrong with my car and was a pleasure to deal with throughout the whole process.

I HATE this dealership. They are always significantly overpriced when compared to other dealerships. I gave it a try again now that I'm looking for a new car, but I definitely regret that choice. They have online prices for the cars, but they won't honor them. That's only if you qualify for ALL the rebates (military, etc). Also when their salesman texts you a price and tells you to come in, they won't honor that either!

Classic bait and switch! Sorry but this girl is not going to be your victim. See for yourself in my photos. Price of the car I wanted was advertised as 32,499. They wouldn't give me that, instead quoted 33-something. They said via text that the lease payment would be in the 390's for a 36 month, 15k mile/year lease with 3k down. The finance manager came out with a $498 payment for a 12k mile/year lease. NO F-ING WAY!

Then they kept me waiting just sitting around chit chatting. The guy who originally texted me tried to cover his ass telling me he told me on the phone that there were taxes and fees on top of that. You know how I know he didn't tell me that? Because we never talked on the phone! We only texted, so obviously I have a record of the entire conversation. Ultimately, the finance guy refused to honor the price I was quoted for the lease, or the online price for purchase.

Best lease price he came up with was $437/month, no thanks since you quoted me 390's. I walked out and I am done, I will never go back. Please educate yourself before going to car dealers and do not let them rip you off like this! There are many other more reputable dealers that don't try to scam their customers like they do at Crowley. It's a dealership full of slimy stereotypical car salesmen with big egos and small brains.

Initially, we got a great impression from them. Sales people were great, Vicky (business manager) was very helpful. I bought our car in CT but live in FL, so during the entire process, I was very clear that the car had to be registered in FL. I asked them to confirm the pricing for that, and they said they did. After over a month of excuses and delays, we still didn't have our plates. Then, finally, they arrived.

And suddenly I owe them another $125. I realize this is small change when considering the price of the car. However, the way it was handled was terrible. Kalani Lopa, another employee at Crowley, would not even let me finish my sentence on the phone, cut me off several times. Eventually, I paid the difference. My issue is that they were so eager to close the sale that they told me they confirmed the pricing on the out of state registration without actually doing so. And then refused to make it right and eat the difference.

I had a complicated deal as I was financing a used car that was 11 years old (,m ost finance companies only do 7 years tops) and it was an out of state purchase. I found my own financing (JJ Best Banc was great) and Mike Martella my salesman and Kaloni Lopa the internet sales manager were supportive every step of the way and Vicki Brogna the business manager was great. They made a difficult deal very manageable and I can sincerely see why Crowley is rated so highly. I would definitely purchase from them again. Great people.

Great experience leasing my new Kia Telluride. Working with Bobby Capelli was great. He worked really hard to get me into the exact vehicle I wanted at a good price. Excellent experience all around

I can't say enough good things about Crowley KIA. This dealership goes all out to make the customer very happy. My recent visit was because of a faulty oil sensor. They were thorough, and timely. The cost of the repair was under warranty, and I was out in about 3 hours. It was a longer wait than I expected, but I am okay with that if they fix what was wrong and I don't have to come back.

They also did my fluids, and now I'm good to go for another six months. Thanks for taking good care of my car. My wife is a KIA Niro customer now, and you have solid ownership loyalty.

Traveled from Vermont to Connecticut because of the deal I saw online. The car was listed for $13,999 and I put $4,000 down. Somehow the loan I had to take out was $16,900. Not sure how that math works. I also transferred my plates/registration from my previous car. It has now been 33 days and I have no paperwork for my car. I called them last week and they told me I didn't hand in all the paperwork they needed (they didn't contact me) and then said they would overnight it. FedEx says it will take at least 2 days to get here. So now I'm driving an illegal car with illegal plates and no inspection. Do not deal with Vicki Brogna. All she wants to do is talk and push you through paperwork.

We were looking for an upgrade for our Ford Escape 2015 because our family grew by one and we need room with 2 carseats and a double stroller in the car. We didn't know where to start and just shopped around and came along this Kia Dealership. Andrew greeted us really friendly on a Friday night (really close to closing hour). He took his time to find out what would work for us.

We came back Saturday morning to see him again. We actually ended up buying a Kia Sedona Minivan 2017. Andrew was very helpful and fought hard to get the color that we wanted. He called our car insurance and made sure we would get our licence plates and our items back that we forgot in our trade in vehicle. We ended up paying a little more than we wanted to spend monthly and it was a tough hustle even though my husband's credit is really good.

Also we weren't told ahead that the 10 year warranty is only powertrain. It always sounded like everything would be covered and included in the payment we agreed on. So we ended up getting an additional cover plan. That's why I'll give 4 out of 5 instead of all stars.