Sunset Ford Mercury-Waterloo

I love Sunset Ford of Sumner service. We bought our car there and it includes free oil changes for life. They not only keep their promise, but they remind you when you are due for a oil change and check up, but make it easy to schedule a time that works best for the customer. Even buying my car from then was a pleasure, they are not pushy, they listen to your needs, wants and expectations you want out of your new car.

After your purchase you receive your car clean and detailed with fresh oil and a all points inspection and handed your new keys! We will do business there again and recommend you give them a try!

The selection of vehicles is great. The sales staff are there to work with ya and really care about what you are looking for in terms of your next vehicle. They aren't pushy like you find at other dealerships. The service staff is super friendly, up front about what needs to be fixed and they get it done in a timely manner. Oh, and did I mention free oil changes for life on newer vehicles? You'll find your next vehicle at Sunset Ford of Sumner.

Reserved and ordered my Maverick here. Signed a buy order in June and took delivery at MSRP in March. The staff was able to answer questions over the phone when I had questions about my order. When I saw it arrived at the dealer in an e-mail I made an appointment and came early the next day to do the final paperwork and they cleaned and prepared my truck quickly.

It was a long wait due to supply chain issues effecting Ford, but Sunset Ford kept me updated on my order and acted quickly once they had the truck. I am very happy that I got my Maverick at Sunset Ford.

Working with John at Sunset was a smooth process. The two vehicles I wanted to test drive were ready to go when I arrived. I was able to take my time with the vehicles which gave me confidence in my purchase. There was very little negotiation in the purchase price, which was my only knock on this deal, but he was upfront and transparent about it and still felt I got a quality truck at a decent price. Financing was super easy and they found the terms we wanted with a pretty quick and easy process to complete everything. All in all would recommend Sunset Ford.

My purchase was quick and easy. Quite the fastest experience buying a new car I've ever had. Just had it serviced for the first time and it was a quick and painless appointment. Free oil changes for life!

I got a great deal on a great truck at Sunset Ford. They contacted me when it was time for my free oil change - who does that? I was surprised. It was easy to schedule and the staff was very friendly, both when we were purchasing the vehicle and when it was in for the oil change. I recommend checking out Sunset Ford if you are in the market to buy a car - new or used!

Probably the best car buying experience I have ever had. We had an appointment to look at a couple specific trucks we were interested in. Joey met us at the lot next to our #1 pick and took it from there. We quickly decided the #1 pick was the one so we got to work on numbers. Never once were we pressured or otherwise asked to change up our set budget.

Great conversation and back and forth banter that makes you comfortable and I sort of forgot we were buying a vehicle : Finance was great and easy, again great staff there. The longest part was waiting for the truck to be cleaned thoroughly and washed. Would highly recommend to anyone looking.

Nice clean dealership with friendly salespeople. Was very happy with the car overall. Free oil changes for life will be nice. Wait time to close the deal probably took much longer than it should have with only one finance person for the whole place. Additionally, after I brought the car home, I noticed a small door ding in the sunlight which, after talking to the sales staff, it sounds like I will have to fix on my own. Overall a good experience but not perfect.

This is our second new vehicle purchase with Sunset and we are very happy with our experience. Aaron was amazing to work with and helped look at all vehicle options available. We love our 2022 F150 Powerboost we chose and the entire Sunset team helped make the purchasing process streamlined and easy. They listen to our needs, do not pressure customers, and continue the amazing customer service after purchase. Highly recommend!

Bought our 2015 Escape in December of 2017. Also bought the extended warranty, along with the power train warranty they provided. We've had issues since now owning the car like the power steering going out while driving on I-5. They said to drive it to them so they can see the problem happening. Now on 12/21/21, as I'm driving to work, my transmission goes out.

A very frightening experience in the middle of traffic. We towed the car to Sunset Ford. I've called them and was sent to voicemail for a follow up. Called again today, 1/3/22, and no updates. Maybe end of this week or next week someone will get the car scheduled to a mechanic. No loaners available, as usual, and if repair falls under warranty, apparently it will cover 5-7 days rental and there's still out of pocket. The truth to "service" is when it's needed the most. Seems like no sense of urgency.