North Bay Imports

I first went in to "window shop". My car died in the parking lot. Without hesitation the owner came out to jump my car without even asking me a question. They were also VERY BUSY. I went back later in the afternoon and bought a car. I cannot express enough the professional experience I was given from top to bottom, beginning to end. That's not all.

My favorite part, the owner literally told me that when I drive off the lot, he doesn't want to see me again. meaning the car will be SO prestine and mechanically sound, I won't need to return. It was. For kicks, they put 4 brand new tires, 4 all weather floor mats, and all new brakes, pads, rotors etc. any other dealer would have done NONE of this, and covered up the issues. Above and beyond professionalism. Hands downn the very best dealership I've ever been to.

I had the pleasure of working with Tiffany. (2015 BMW 428i XDRIVE) Right off the bad i was greeted by everyone offering me help on anything at all, which was a surprise because it's been a very long time since I received such good vibes before even speaking to someone about options I'm interested in. I test drove 2/3 of my choices and knew as soon as i got in the second one.

I left a deposit and she gave quick breakdowns on the monthly payments based on the full down payment I decided. She wasn't too aggressive pushing me a buy a car I didn't feel absolutely right choosing, she just gave recommendations and gave me specific info and features that would fit what I'm looking for. You can't go wrong with anyone at this dealership.

They are amazing to work with. They you feel like you're buying a quality car off one of your friends! PLEASE TAKE THIS REVIEW VERY SERIOUSLY AND GIVE THEM A CHANCE. THANK ME LATER BECAUSE I'M BEYOND HAPPY WITH MY EXPERIENCE THERE!

They made to whole shopping experience simple and carefree. Jackson is the best. I have bought many cars and North Bay Imports is the best. Love my new Audi. Thanks to everyone at North Bay for the great experience. Ronald King

Can't recommend this place enough. The entire team here helped me in every way they could and made this often stressful process, an enjoyable one. I called about a hundred times with a million different questions and they handled each one patiently and professionally. Jackson and Dave will make sure you're well informed and take care of whatever you need. Couldn't be happier with my experience at North Bay.

First thing I'd like to say is that this is by far the best car buying experience I've ever had so far. David was awesome with everything from start to finish. Most dealerships wouldn't have done what they did but north bay imports honestly seems to care about their customers a lot. They replaced the tires, rotors, pads, oil and windshield wipers with all good quality stuff.

Also there was a tiny paint issue with the hood but they gave me a check to cover that getting repainted. If you went to any other dealership they 100% would've said sorry sold as is. They also sent me a 2nd key that they paid for and also paid for the programming for Audi to get it done. They just took good care of everything and honestly I didn't expect the buying experience to be that good.

Everyone there is very nice too, the finance guy was great and I wasn't there for too long. The car has also been great so far. No hidden problems or anything. It's an easy decision next time I want to buy a car again I'd 100% go with north bay imports, all other dealerships are absolutely trash compared to these guys. I never really write reviews but this one was necessary since I'm very happy with the experience. Thanks again David!

AWESOME TEAM @ NB! I recently purchased my 2019 Q5 from North Bay Imports and I couldn't be happier! The entire North Bay team was helpful, courteous, and non-pressuring. After being referred by my mom, who purchased her vehicle there, I stopped by for an unscheduled test drive at 10minutes to closing. But no one made me feel rushed or un-welcomed. Jon was very friendly and gave me the keys to take what would be my future car for a quick test drive.

A few days later I contacted Jackson and he began the car buying process. Jackson and David worked in unison at making the experience very simple and straight forward. Most of the communication was via email, but they were certainly willing to chat via phone, or in person, if needed. From start to finish, the process took about 10 days and I was ecstatic with the final result.

I love my car and I feel like the NB team took good care of me. Even if you are not in the market for a luxury vehicle, just checked them out. You never know, after they work their magic, you might drive away with something special of your own!

Would rate my experience a 10/10 in every aspect. This dealership does not feel like the name brand dealers in a good way. I most recently purchased a Mercedes Benz GLE 350 that was roughly 10% under most other advertised prices. The entire process was easy and I never got the feeling I was making a mistake or getting the run around. I have since done multiple services here and am always pleased with the service, price and expediency.

What an amazing experience buying a car, the place is family owned and operated, all their cars are top notch, it was pretty unnerving buying a 75k car online and flying up there to get it after never seeing it in person, but wow it was immaculate, all the cars on their lot were, and the entire purchase process was so easy and fast, nothing like going to a typically dealership. I'm a customer for life now, can't wait to buy my next car already! Shout out to my man Jackson, thanks for taking care of everything and making the process so smooth.

Buyer beware. Total chop shop. Bought 4 Audis here. All were good, for a bit. then the issues happened. Case in point, my most recent was a 2015 A5 which was beautiful upon inspection and purchase.but 3 years later, the paint has faded and the trade in value is quite low. Clearly they did a macco paint job to "make it look nice" when I bought it. Now it's junk. Do not trust these people.

PHENOMENAL! To say I was impressed with North Bay is an understatement! Let's start from the beginning. I have been looking for a cabriolet 2018 Audi S5 Cabriolet for at least a month, either they were sold by the time the dealer got to me or the price wasn't right. I saw that North Bay had a few on their lot(which is unheard of) and I contacted them about a particular S5 Premium Plus.

It was after hours and they got back to me next day, and we began the process. From the pictures, the car looked immaculate, low miles, off lease and a fantastic price. As I work and live in NY and they are in CT, I was looking to do the deal online. I contacted many dealerships outside of my area that would only talk to me if I drove to their dealer, some as far as Virginia.

Being out of state was no problem from the team at North Bay. Put in a credit app online and they went to work to make the deal work. My credit has some dings and this was going to be third vehicle that we financed. A lot of banks wanted us to trade in one of the vehicles but we were looking to have three, as my son needed a car and we were going to be gifting him one of the cars.

I don't know what or how they did it, but they were able to not only find a bank willing to accept the terms but the rate was very agreeable. Gave me a call and email on a Saturday to tell me the deal was done. Again, like no dealer I have ever dealt with, they asked for no deposit and started to prep the car for pick up! They put the car through their shop, full check up, and even put on a set of BRAND NEW, HIGH END tires!

We drove up to CT from Long Island, NY to pick up the car on a Saturday am. Since we purchased the car sight on seen, it was the first time being at the dealer and seeing the car. Timmy and the team immediately welcomed us, had the detailed car bought around with temp plates for us to drive before taking care of the paperwork! The car was beautifully detailed and in absolute phenomenal shape, it looked like it just came of the factory line. Timmy took us through the pay work, and it was seamless!

No high pressure add on nonsense, just a small dealer fee(which wouldn't even cover the cost of new tires on this particular car) and we added GAP insurance. Less than 40 minutes, in and out with a beautiful S5 cabriolet! This place is what a car buying experience should be, especially with cars at this price point! I would recommend this place to anyone looking for a late model luxury vehicle that is perfect condition, low miles, great price with ZERO HASSELE OR dealer BS! Timmy is a great dude and the rest of the guys in the office were also great! It's the happiest I've ever seen people watching me take the car home, it was awesome! GET HERE TO GET THE PERFECT CAR! I'll be back without a doubt!

Went In cash ready to purchase a car. Walked in the door and the man at the stand up desk couldn't be bothered to even look up from his computer to greet my wife and I. After standing there waiting to be acknowledged for 5 minutes We explained that we were there to test drive and purchase a vehicle on the lot. He walked into the sales area, then back out to tell us someone would be right with us.

We waited in the waiting area for 15 minutes without speaking with a sales rep. The waiting room has a glass window that shows the sales area. There were several people just standing around, seemingly not working. We felt slighted and ended up just walking out. I would not recommend anyone ever give there business to a place as unprofessional as North Bay imports.

This company specializes in Audi's, Benz and other similar cars. I bring my wife's Audi here for the occasional Oil change and minor repairs. I feel that the front desk staff is friendly and honest.

What a great car buying experience. The car is amazing--but the real winner of this place is the sales rep I worked with, Jackson. He is super kind, not at al pushey, and very knowledgeable. I traded in a car with another gentleman who works there--blanking on his name--but he was also very good to work with. After I bought the car, they put it through a ton of reviews and even sent it to the dealership for warranty work.

They go the extra mile. The issue they sent it to the dealership for has returned, so I may need to bring it back, but they alerted me to the issue in the first place by sending it in when I didn't even notice it. Thanks to North Bay Imports for the great car and wonderful experience buying.

Best deals on used german cars. They refurbish off lease cars and resell them to dealers and you can get the same price! Easily beat KBB estimates. Friendly, knowledgeable, great service. I have bought three cars there and have always felt well treated.

By far the BEST car dealership I have ever both a car from :D they made my experience really fun and smooth --- 100% recommend them and here's why: I was coming from NJ and before I made the trip I called and Jon who is the GM, he was very friendly and answered all of my questions in detail and did not rush me off the phone. We made an appointment for me to come and take a look at the car I was greeted by Jackson (my sales rep) he is by far the nicest sales rep i have ever met in my life, the car was prepped and ready for me to test drive upon my arrival and the car it self was in the EXACT condition as mentioned online :) When we started the paperwork Tiffany made that process seamless fast and really easy. They serviced and detailed the car much faster then i ever imagined and I was on my way home with my car. I HIGHLY RECOMMEND North Bay Imports!

Had a great experience with North Bay Imports! Jon was easy to work with, knowledgeable and professional. Paperwork was seamless, warranty options made sense and were reasonable. If you are looking for a quality used car from a reputable source, this is your place. I personally hate car shopping and this place has changed my view on the whole process!

By far the best car buying experience I've ever had! Jon and all the folks at North Bay are friendly, easy to deal with, service oriented and fair. I found the car I wanted and thought it was fairly priced. All commitments were honored and the car was delivered in great shape. No strong sell from anyone just nice people moving cars. Finding good pre-owned cars and volume is the key to their approach and the customer is the beneficiary. Highly recommend.

All services center should model North Bay Imports North Bay Imports in my short time working with this company has been a fantastic experience. Chris and his staff have been extremely honest and a pleasure to work with. I had an issue were coolant was leaking from a previous repair. They reviewed the issue determined that it was a loose hose that was causing the issue. They correct the issue and sent me on my merry way. Very please with how I am treated as a customer.

I bought an audi s8 at the dealership. Everyone is nice and highly efficient. Price of the car is pretty fair tooMost of the cars are German cars and service are quick and professional

My car buying experience here was by far the best I have had thus far. From start to finish, the quick responses via email, gorgeous quality car, upfront honesty regarding pricing, professionalism, and genuine quality of customer service. I initially met with Jon who was quick and helpful. Jackson showed me the beautiful blue Audi S5, was helpful and personable and made you feel like a part of the North Bay Import family. Myranda helped me throughout the registration, insurance, and paperwork involved in the deal and also made you feel comfortable and welcoming.

Overall everyone here gave honest information and welcomed you with open arms. I will absolutely be a returning customer in the future as well as send friends and family their way. Thanks so much everyone, the car is doing great in NY!

Meagan is very professional and will give you an honest answer. She won't lie and just try to sell you a car. I highly recommend them In every way. Their knowledge on german, import cars is extensive and they're prices are reasonable as well. They keep a very well stock of vehicles as well. Appreciate doing business with them. -Dalton

In short, these people are saints. Here's the deal: I was moving to Vermont from New York, and when I went to load my car with stuff, I discovered someone had broken the window. Oh well, I thought, and I covered it with a plastic bag and got on my way. Right outside of Hartford, my battery light came on, and the charge meter started dipping - my alternator was dying.

In a panic I pulled into parking at Bradley Airport and rented a car to go the rest of the way, leaving my car in a parking lot in the airport, with a dead battery and a broken window. Fast forward to the following week: looking for nearby service center, we discovered North Bay. We called Chris in the service department, and it was the best decision we could have made.

Not only did he help us recover/tow the car from the airport, but he took the car in and got us back in tip top shape in no time: he replaced the alternator, replaced the window, and even replaced a wiper someone had snapped off a month prior. On top of that, he disproved a fake "bad" CV boot that a Vermont inspection station had claimed we had, and gave me advice on the future suspension maintenance on the vehicle.

In short, this place is awesome. Not only did they save my ass, but they were helpful, above and beyond, and all at an amazing price. If it weren't ~2 hours from my place in Vermont, they would be my every day go-to. In fact, even considering that, they may still be. They're that good.

They were all nice when they are about to sell you a car. They will give you a whole bunch promises and guarantees. But once you drive off, they will answer the phone and promise to call you back but they won't, they don't stand behind their words and promises. I recommend to shop anywhere but here.

I will never buy a car again from a franchised dealer. North Bay Imports is the way to go! I just pickup up a mint 2014 E-350 Mercedes from them and could not be happier with the overall experience. From David in sales who was excellent. No pressure, extremely knowledgeable and a true car guy. Rick who handles the financial side could not have been better.

I was referred by a friend who just bought an Audi S6 and spoke so highly of them I had to check them out and glad I did. I found their selection very wide, all low miles and in awesome condition. Their pricing is very good and the amount you save compared to the dealer is unreal. Highly recommend and will buy again from them.

I said I mostly post reviews for food but made an exception with North Bay. It is a no haggle dealer, prices are very fair. No dealer could come close to the pricing. I was speaking with two other dealers in fact and did a ton of research on the web. I worked with Rick on purchasing my E350. Rick is a no pressure sales person, extremely polite and came through on all requests I had made.

I received a pretty good price for my trade in also. Rick had some minor touch ups completed, installed a new cabin filter, and wiper blades. This facility flips cars fast! If you see something you like, I recommend you go there ASAP to see the car and give it a spin. I live about 40 minutes from here and it is well worth the trip. I will be back here when I become bored with my new vehicle! I will also give referrals! Thanks Rick for your help!

I worked with Dave Mason to purchase a 2014 Audi A7 with 6000 miles on it. Dave was 100% professional every step of the way. He was very responsive and was patient in answering my numerous and detailed questions. Buying a car online without test driving it or inspecting it in person can be unnerving. I knew I was taking a big chance buying this car online and having it shipped from North Bay Imports in CT to Dallas, TX. Fortunately, the car was everything that Dave said it would be (in practically new condition) and I am very satisfied. Dave offered me a fantastic financing deal at 1.99% APR for 60 months.

Initially I was going to pay cash for the car. After Dave sent me the purchase paperwork, I changed my mind. As much as I hate carrying debt, those rates were just too good to pass up. Dave did not complain at all when he had to re-do and re-send the paperwork to accommodate the financing. Bottom line, I had a really great experience with Dave at North Bay Imports. I would buy from them again and would recommend them to my friends, family, and anyone else who wants to buy a quality car at a fair, no haggle price.