Doherty Ford

I cannot recommend this dealership to anyone looking to service their vehicle. After hitting a deer, the repair process was a nightmare. Yes, there were parts shortages out of Doherty Ford's control. However, I never received any updates without me calling in. I had a mechanic tell me they had to call a few people because nobody knew how to open the hood to my vehicle.

The front grill was installed with the incorrect color. Body panels had large gaps, and the wheel well insulation was not snapped in completely. All these issues required separate trips in to get resolved. I ended up also receiving my vehicle in a dirtier state than I sent it in and brakes so squeeky that I could wake the neighborhood. I was informed the squeaky brakes were "normal." After driving it home, I had a hose to the turbo pop loose (unknown what the issue was at the time) and had to tow it back the same day I received it.

After all this, I received a coupon for a free oil change. A couple weeks ago I took advantage of the free oil change and brought my vehicle in for servicing. I discovered a week later that my oil cap was popped off and oil had completely make a mess of the engine bay. I only discovered this after I started getting fumigated inside the car. I emailed the owner and was not surprised that the response felt like a generic apology.

The guys at Doherty Ford were very courteous, helpful and thorough. I highly recommend them for any people looking for another vehicle. I'll be going there when I get my next truck. Thanks Doherty Ford!

Saw Doherty Ford listed as a DEQTOO location, called to verify. Spoke with a representative who swore it would be fast and easy, said they do it all the time. We went in about a week later and were rudely turned away by a stiff salesman who told us they would not do the test for the public. GO TO BROOKWOOD AUTO! They are right across the lane and treat you like a human being! If I need my car serviced in the future I will take it to Brookwood Auto! Don't waste your time at Doherty! You deserve better than the corporate treatment!

Ordered a new truck through Doherty Ford and had a fantastic experience! Dwight was great, supper friendly and knowledgeable. Richard also helped out and was fantastic as well. It was a very easy process from start to finish and I will definitely be back again!

Andy was great he showed my wife and I the car we wanted to look at. He had all the info regarding the car we were looked at. Once we made the decision to by the car, we were out the door in less than an hour. I really appreciate it have a great new year.

Been shopping for a truck for months, found what I was looking for while passing through town. Went for a test drive after talking to Andy, zero pressure. Had a few more trucks to look at that day. Came back The next morning and again Andy was super helpful and friendly. Rich made things supper smooth to close the deal. Probably the best car buying experience I've had, much appreciated fellas.

Working with Andy Schuhmann was such a great experience! He found me my dream car, kept me updated while it was being transported to the dealership, explained all of the features and connected my phone, and even came in on his day off to meet me! After having a bad experience with a local dealership, it was like a breath of fresh air to work with such an honest guy who went above and beyond to help me. 110% recommend!

Andy was an exceptional communicator and followed through. Was very delighted with the purchase of the new 2022 Ford Ranger. Wa the most pleasant purchase experience at any dealership that I've been to.

Very disappointed I dropped off my truck about 2weeks ago to get fix Low air pressure fix and all fluids flushed and topped off, but the main reason I brought it to you "especially" is the truck need to have one tire air pressure sensor replaced or fixed. I have picked my truck today and here are my findings, Tier sensor was not even noted or looked at. Cassy in serves tech. and I told the Quick lane person.

Oil marks of servers' personal shoes are all over the tan interior of the driver door for me to clean after your team. A half bottle of water in the cup holder for me to clean after your team. two scratches down to the aluminum on each side of the truck bed for me to take it to a body shop. white crystal on the running board from the DEF fluid for me to clean. also add the issue of inconvenience of drop off and pick up and Uber cost that you also may not care about. this really have upset to the point of writing this note that maybe send to someone to call and follow up to ensure customer satisfaction that you have already lost.

Customer satisfaction is get done right first time. Not all the above screw-ups and lack of minimum level of care of the customer assets. I have photos date today's date if you like. I will make sure not come back, and one customer is off your back. Sorry to for the inconvenience.

Richard and Mike were AMAZING! The best experience I have had at a car dealership! Top notch customer service. Family friendly with a refreshment area with snacks for the kids. While I was wrapping things up with Richard, Mike had amazing children skills as he kept them occupied! Thanks guys!