Ontario Volkswagen

Jimmy Wilhide is a fantastic service manager and a great guy to boot. Don't hesitate to have your vw service done here. I've been to the rest and Jimmy and his team are the best.

This dealer damaged my car and had the worst customer service experience. I do not recommend to buy a new car or service your car from this dealer. Worst experience.

What happened to the shuttle? I guess they figured out how to save a buck under the guise of Covid. Not cool, Ontario VW.

Just had the best buying experience from the folks at Ontario Volkswagen. Big thanks to Alvaro for providing such a great, welcoming and friendly service. No BS here, just facts. Just got a 2022 Jetta GLI. Came all the way from Cupertino(400m+ away) to go get the car. Alvaro was great at answering some of my concerns on the phone, prior to driving down, especially with how the car market is in today's world.

The car shortage/chip shortage is real. But he got me a deal no one in my area let alone in California can touch. Not even close! Again, thank you so much to Alvaro, Eduardo and the team at Ontario VW. Highly recommend this dealership.

Ive loved Volkswagen for years but I will never go back to this dealer and here is why. I purchased my first car at this dealer and can't believe what has happened to me in the past year. A year ago my water pump went out so I took it in for repair. I payed them 1800 dollars and needed a rental car for long as they had my car. Jamie, the clerk makes a reservation for me at Enterprise to receive a car and says Volkswagen will pay.

Enterprise confirms that Volkswagen will pay 100% and sends me an invoice stating that fact. Three weeks later I get charged 600 dollars for the rental. I ask Enterprise what happened and they explained that Volkswagen in Ontario is blocking the payment and I should go back and talk to them. I go to Volkswagen and they denied they made the reservation even though its in Enterprises system. Ive tried to explaining for a year to them but both the manager and the clerk had no intentions of resolving the situation but blaming the little guy and now Im left with a 600 dollar hit and a bad taste in my mouth. I advise against coming here for services. It wont end well.

I honestly wish I can leave more than 5 stars! The great reviews brought my husband and I to Ontario VW, just to test drive and look around. But Donald was the reason why we were able to make a purchase today! He came out to help us and he could not have been more helpful, he was so knowledgeable but most importantly he connected with us on a personal level to help us figure out which model would be a great fit for our family.

He went the extra mile to make sure we got our dream car a brand new 2022 Tiguan SE R-Line! Eduardo the finance manager made sure the closing of the sale was smooth and fast! I never thought I would recommend a dealer let alone a sales associate, thank you Ontario VW for changing our car buying experience. We will definitely be back for any future purchases!

HUGE shout out to Jimmy for saving us today! On the way home our engine light came on. We called the dealership and thank goodness Jimmy answered. We told him what was going on with the car. He stayed late for us and got us taken care of and on our way. He went the extra mile for us and we can't thank him enough.

If you are taking your car into have a repair that requires a yes my drive make sure you note your mileage in and out. I took my car in for a repeated problem. The service department could not find the noise again. They told me they drove the car a few miles. The miles listed on my drop off paperwork and the miles on my odometer were the exact same at pick up were exactly the same, yet my pick up paperwork had 2 miles added. So someone lied about driving the car. If you expect your car to be repaired in good faith you might consider taking your car elsewhere.

Only visited the parts department, but they had the coolant hose we needed. Fast friendly service.

The maintenance department is extremely over priced! They quoted me just under $80 to replace a license plate light bulb! I had an 02 sensor replaced and parts and labor added up to just under $800. For that kind of money they should've fully detailed my vehicle!

We were there to buy a Jetta for our daughter! The transaction went super fast and smooth! Alvaro our sales was super sweet and delivered the car himself two days after to help us surprise our daughter! He went above and beyond to make this a great surprise for our daughter! Thank you Alvaro! You are the best!

I bought my first VW a couple of days ago and I have to report that it was a very easy and stress-free endeavor! Cory helped me out and was super patient with everything I asked of him as I went through the car that I wanted. I had to sell the car I was driving to Carmax, before I purchased the new VW. Once I was done at Carmax, Cory came and picked me up to take me back to the dealership.

Once there, he made sure my car was freshly detailed and then went through all the workings of my new car! He made me feel comfortable and wanted to make sure when I drove away I loved ALL the features of my car! I appreciated all of Cory's help and patience, as well as Eduardo's! Eduardo walked we through all the finance parts and got me an even better interest rate than expected! Overall, everyone there just wanted to make sure I was happy and excited about my purchase! I would definitely recommend anyone to visit Ontario VW next time they buy a vehicle!

I had a wonderful experience at Ontario Volkswagen. Their team is kind, efficient, and made a great deal on my new car. I told them everything I wanted and how much I wanted to pay and they delivered!

Armando Alvarez was more than amazing. He sold us a vehicle. He was very professional and fast. He did more then anyone has. Thank you.

Jim in is awesome communicates well when I have my car there. Took my Volkswagen for service and satisfied again like always.

Ordered a cowl cover online from them (the plastic part that the front windshield wiper comes out of) for my GTI, and they sent me a coolant cap instead. 75 bucks plus 20 shipping for the wrong item less than 1 pound in a small flat rate box. Tried to get an RMA and still haven't heard from them. Disappointing.

If you want a vehicle and want to have a great experience with the entire process than get to Ontario Volkswagen! Alvaro and Don are the best and should be asked for by name!

Went to get a new car and got amazing customer service. Super professional, patient, and understanding. They understand the customer's needs and offer a wide range of car options. Special shoutout to Ana Gonzalez for sticking with me throughout the process as well! I can say that I am a fully satisfied client.

Stay far away from this dealership! I went in during the week wanting to purchase a 2022 Tiguan. But they are doing $3,500 plus markups on all of their vehicles! I walked out once I saw they were doing that and went to Volkswagen of Garden Grove instead. If you are interested in buying a new vehicle I recommend you to go to Volkswagen Of Garden Grove. You may have to drive a little further like I did but it saves you a few thousand!

This is actually the first time I've had a great experience at any dealership. The staff was friendly and made my trade in experience so smooth! Ana especially was super helpful and very kind! :

Sales people are wonderful. As you might expect, it's when you get to the finance department that things get frustrating. Be prepared to finance your car with an outside bank, or you will be extorted into purchasing an extended warranty. I was presented with two loan options, one with a competitive rate that the finance person would only "hook me up" with if I purchased an extended warranty for $3700.

The other loan was double the interest-rate, and not competitive in the market. This would have been a five-star experience if they had just given me a competitive loan without the extortion.

The team at Ontario Volkswagen were all super amazing. I came in with my toddler nephew looking to trade in my jetta for a tiguan. And as you all know the car buying process is a lengthy one and keeping an almost 2 year old entertained and happy can be a challenge. My salesperson Alvaro was so understanding and very helpful! He moved the carseat into the tiguan for us so we could go on a test drive and when we were finished helped me to transfer my things over to my new car so that my nephew wouldn't have to sit in the car too long.

We had Eduardo as our finance guy, and he was also great! My nephew was starting to get fussy at this point and he was just making jokes and was not bothered at all, or at least was nice enough to not show it! Overall, everything went smoothly and I am very happy with my new Tiguan!

Thank you to Alvaro for an amazing, seamless transaction. He was very friendly and treated us like family. This is actually our 3 car in less than 2 years that we have purchased from Alvaro! He is an expert in what he does and will listen to your needs and fill them! We are VDUBERS for life now! Thank you Alvaro, Eduardo and the entire staff of Ontario Volkswagen!