Lindsay Lexus Of Alexandria

I'll start by saying how much I dislike buying cars. However, Alan made my experience delightful and seamless! He was extremely informative and knowledgeable about the vehicles that I was interested in. He allowed me to make a decision without any pressure. The entire process was quick and easy! I will definitely return to Lexus when I'm ready to make another purchase. Alan let me know that car buying doesn't have to be a hassle!

Consider me a returning client! His customer service was beyond any that I've received at other dealerships and it was much appreciated! If you're in the market for a car, definitely contact Alan!

The Service Department at Lindsey Lexus was superior. I was very impressed with the automatic service I received when I stepped out of my Lexus. Fred, immediately noticed my tire had a nail in it. The gentleman at the front desk were knowledgeable and courteous. The service department was immaculate, even the bathroom was nice. I felt very comfortable waiting for my vehicle inspection. Additionally, I could've gone shopping for handbags in this department, the leather was nice! I thought I would miss BMW, but I feel right at home with servicing my Lexus RX 350 at Lindsey Lexus.

Great experience. Very knowledgeable staff and was very in-depth and made my visit comfortable. I was already approved which made the process easier. Kevin was great and hospitable. James and Duncan got me out the door fast. I will recommend this place to anyone.

This team at Lindsay Lexus in Alexandria is amazing. I had my 05 Lexus serviced there over a year ago and remembered Fred Reed's excellent customer service. I emailed Fred about sales, and he immediately connected me with Alan Jones. I work remotely now, so we mostly communicated via phone/email on my specs. Alan set up an appointment for me to look at a few vehicles later that week. Again, the service I received was excellent, and Alan made the entire process painless and easy.

I was pleasantly surprised. He was super nice, patient, and attentive. From sales managers to finance; they made me feel special. I found and bought my perfect vehicle the same day! I was due for a new vehicle, and the Lexus quality remains superb. I would definitely recommend Lexus and this team, and buy my next car here again.

Lindsay Lexus of Alexandria was amazing. Their service is friendly, professional and they are so great at communicating and taking care of you during the whole process. My service representative, Juan was really honest, attentive and professional. I was set up with a rental car for the duration of my repair and they worked flawlessly with my insurance company. Everything went off without a hitch! I'm so grateful they are an option for my servicing.

Great experience while purchasing our vehicle! Everyone at the dealership from sales, finance, to technical support were thorough and professional! Robert was our sales rep and was excellent! He was attentive, great communicator, and took the time to understand our needs, and make recommendations. Please don't hesitate to schedule with Robert Shiver if you are in the market to purchase a new vehicle.

We got a great deal on our brand new 2022 RX350 Black Line Edition! Will definitely be recommending Lindsay's of Alexandria to friends and family! Thanks again Robert in assisting me find just the right vehicle I was looking for

Today I took a friend of mine to Lindsey Lexus to buy a new car. His name is Jack. Hes from China and doesn't speak English very well. He needed some help so I volunteered. The salesman Chris Davis was amazing! Chris took the time to explain everything in Jack. When Jack didn't understand Chris would try to explain it to him in a different way. I could tell how much Chris care that he understood.

It was a great experience for Jack and I. It showed me that there are still businesses out there that care about customers. Also i want to give a shout out to Josh Watts for all his help. I would recommend Lindsey Lexus anytime. Great people to work with. Thank you guys Frankie Sauder

Christopher Wayne, the service team member provided exceptional customer service. He was friendly, attentive, knowledgeable, helpful, and courteous throughout my service time period. The waiting area is really nice and comfortable. Also, the entire auto service team were awesome. Thanks for the wonderful experience at Lindsay Lexus of Alexandria, VA.

Andrew Morton is the best at Lindsay Lexus He has been my Service Advisor for almost 10 years. He helped me take good care of my 2010 RX450 and recently my 2016 ES300. I purchased my RX450 from Silver Spring Lexus but I was in the area and needed a oil.change before going out of town. That's when my relationship with Andrew started. I enjoyed the atmosphere at Lindsay Lexus so much I purchased my 2016 Es300 from Lindsay Lexus. Thanks Again to Andrew and All is wonderful Service Team

Lindsay Lexus of Alexandria Service is top notch! Tammi S. Is a terrific Service Advisor. She is very knowledgeable, warm and always makes me feel valued and as if "We had just seen each other yesterday" anytime I'm in for servicing. I feel like a "family member! She communicates my needs well to the techs and then patiently reviews their responses and answers my questions thoroughly. The technicians are trustworthy and perform quality work time and time again. I highly recommend this family owned business for all your car needs.

Love this dealership. Was able to find the perfect car during the chip shortage and didn't feel like I was being taken advantage of and or ripped off. This is my second car from this dealership and both times I worked with Bob Fletcher, who has been there at least 11 years (probably more!) He is knowledgeable and professional and will help you get the vehicle you want!

Really enjoy working with him. Harris, in finance, was also a pleasure to work with! (And really, who ever enjoys that part of the car buying experience?!. Ha!) So professional and amazing. Outstanding experience in the middle of a pandemic, chip shortage and bitter cold weather! One of my best car buying experiences, and trust me, we have purchased a lot of cars over the past 30 years!

My sales consultant was Edward Selamaj and I have to say, he was the MOST professional person I have ever encountered in my numerous times of car shopping around at different dealerships. I have gone through a reasonable amount of vehicles so I've encountered many different personalities in car dealerships, but Edward showed me a different side of customer service, a highly exceptional one.

When I first came to Edward around September 2021, I was fairly nervous because they did not have the Lexus I wanted in stock with all the packages and color scheme. Edward was polite enough to let me know about special ordering online (although it would take some time). It was my very first time doing this sort of ordering and I was a bit bummed I didn't leave that day with a Lexus, but I have to say, the wait from September 2021 till January 2022 was ABSOLUTELY WORTH IT! every second.

Throughout the few months that I waited, I definitely bombarded Edward with numerous questions that I knew he didn't know (such as pricing and how long it takes to assemble it, etc.) but he kept looking into it to get all the answers I needed. This didn't stop me from continuously bugging him every few weeks or so to ask for an update on this and that, but Edward kept reminding me day by day that it will be here early 2022.

Finally the day came where there was an ETA and Edward would check on the status of it when he could during his work hours to give me an update since he knew I was a little overly excited for my beautiful car. It finally came today and he called me first thing in the morning to let me know it is ready to be picked up :) I traded in my old vehicle with Lexus, and Edward along with a finance manager (I am SO sorry, I cannot remember his name, and I did not remember to grab a business card, but I believe his last name started with a B?) definitely made the transition and process so much more smoother than I could have ever imagined.

Along with the two that I worked directly with and wanted to especially point out, I have to say everyone in this dealership was extremely professional and friendly. 20/10 recommend this Lexus dealership. Thank you, Edward and the other gentlemen (I am SO sorry I do not remember your name!) you both have made my 2022 year a very good beginning.

Kevin Johnson and Lindsay Lexus were a pleasure to work with during our car buying experience! Kevin was very attentive and made the entire process very smooth and stress free! He listened, explained each step and was extremely accommodating. Kevin and this dealership had wonderful customer service and we would happily come back in the future as well as highly recommend to others!

Overdue but still worth giving full details of my experience! I went to Lindsay with my new car that I had maybe a 3 months less than 3500 miles on it though I loved it. It was way too small! I hadn't considered a Lexus before due to the old sayings about the maintenance being outrageously expensive! But I took a look anyway because I loved the front end of the car.

When I got there Sal walked up to me and said man you looking at the wrong car you need something like this (ES) but I pointed to my 86 and said not I want something like that but bigger and faster. I drove to white one and it was just ok! It's wild because I sat in the blue in the showroom and said this is my car! He was like you just said. but I love it! Ive had the car a few months and regret nothing IS-350 in electric blue with all the features.

The only complaint I have is there's no place to sit your phone like none. But that's not enough to change my mind! The costumer service here is awesome and Bryan the manager is a great guy as well! Buy a Lexus at Lindsay!

I just love and enjoy the treatment at Lindsay Lexus of Alexander Service centre. Everyone is so helpful, professional and proactive. The service is top class and I would recommend Everyone to get their vehicles serviced from here. Special thank to Tony and Mike who have been assisting me during my service visits to Lexus. Last but not the least, Lexus vehicles are just awesome and very reliable cars. I would suggest all my family and friends to invest in a Lexus.

Fred was very helpful throughout my service process. He kept me informed of what services were recommended and how much they cost. He assisted with loaner vehicle and called me as soon as my vehicle was ready for pickup. Great service advisor and great service overall from Lindsay Lexus!

Aaron Taylor was the best. I really hate haggling prices and all I told him is how much I could afford and he has been so professional and has been working with me to find that right car and today I drove off with a car just right for my wallet. My CU valued my car at more than I had to pay for it. Now that's what I'm talking about. I highly recommend this place. Aaron Taylor has worked hard finding the right vehicle for me and has made this as seamless as possible.