Don Jacobs Honda

Bought 2020 Honda. salesman Jason Franklin was great! We looked at and drove several over two rainy hours and in sun the next day finance department was friendly and selling good rates although I got mine from my loan from longtime banker and friend. Hopefully the car will confirm that I got a good deal after a few years and a bunch of miles

Thank you for facilitating my purchase of a new Honda Pilot to replace my 17 year old Pilot. Such an incredibly reliable car with room for lots of people and/or things. Looking forward to traveling in comfort and safety. Thanks so much to Brian Mercer who helped me make my new selection and thanks to Frank Kaczmarek in the service department for assisting me when my old Pilot was damaged in a wreck. Don Jacobs is a great place to buy and maintain our cars.

Our salesman Gabe was professional yet polite and very knowledgeable about our vehicle. Our financial person was also professional yet personable. We had a very positive buying experience. I would recommend Gabe to anyone looking for a great buying experience. We felt that we received a great deal and will shop there in the future.

I recently made the drive to Lexington and met with salesman Mark Jones, Mark was very helpful and friendly. I would highly recommend Mark or his coworker Alex Reyes who was also very helpful and friendly. Unfortunately a deal could not be reached at this current time over a disagreement over my trade in value. But I would like to mention that at Don Jacobs Honda they DO NOT charge the market adjustment fee that several other dealers are doing.

After my initial review I was contacted by Don Jacobs Honda and a deal was reached. I paid a deposit but the vehicle unfortunately took longer than the projected date which is by no fault of Don Jacobs Honda. Its just the current market. However I did lose the $500 deposit. I would caution against paying a deposit in case it takes longer than expected.

I had a wonderful experience at the dealership today. We where greeted by Conner Branham highly recommend him as a good representative. There was not pressure in buying but instead a very good process of negotiating the trade and the purchase of a new car. Garrett Rosania did a great job getting the financing done very quick and professional. I will highly recommend anyone that is interested in a Honda to give them a chance.

I recently bought a new Accord hybrid EX-L. These guys were the only ones in the Eastern half of the US who weren't charging 2500 plus accessory packages mandatory. Conner Branham, my salesman, was very kind, professional, and empathetic during the process as a first time new car buyer. At no time did I ever feel like I was getting sleazy tactics pulled on me, and I researched a lot out of paranoia like I was buying my first home.

Besides the car I got being a 10/10, the experience, finance side, and all was just great. You'd expect the finance fellow to try anything, but he recommended against one or two things that I knew I wouldn't need based on my down payment, and that kind of honesty is supremely rare and worth its weight in gold when making a purchase like a new car. I highly recommend to everyone. It's very rare to feel like your car salesman is on your team, not trying to slip something by you. Great job Conner and team!

Alex was incredible to work with! Super laid back and not pushy! He didn't try to push me into a decision and let me lead! L George the finance guy was amazing at getting me the best deal! The whole experience was relaxed and so much better then previous experiences at other dealerships! I'll continue to do business with Don Jacobs Honda!

Really good experience. I was there looking at a used car and was treated with the respect as if I was looking at a new bmw. Fair price. Really good salesman who actually knew cars! I had never been to this dealer before. But I will go back when I need another car

Just picked up my new Honda HRV at Don Jacobs in Lexington, KY. Conner and Garret were amazing! Process was easy! These guys went above and beyond with customer service. I'll say I live in Louisville but felt most comfortable with this dealership from the get go.they definitely have my business in the future! Thanks guys! And I love my car!

Great Young professional salesman. Edis was a delite with whom to work. Received a more than fair value for my trade. Got an excellent used truck for a fair price. The finance department was prepared and document signing was quick and smooth. After the sale I discovered one item that needs attention from a locksmith. The dealership did not seem willing to pay for that. Minus one star. All in all I highly recommend Don Jacobs and will definitely return to them the next time I'm car shopping.

Great experience. My 18yo was buying his first "new to him" car. Jason made the process easy and welcoming. We got a good price on the car, it was beautifully detailed and financed there. Unlike other dealerships, they let him test drive the car with proof of insurance. I will continue to get my cars here.

I just bought my first reliable car from Don Jacobs' and it was great. I didn't like the wait, I was there for five hours but at the end it was worth it for a better and lower interest rate. Scott one of Honda's financial representatives did not give up on me financing somewhere else. He told me all of the perks for going through them and on top of that he got my interest rate to be lower and payments affordable. I was really excited that I went there for a car!

Camile/Don Jacobs.you did not offer me a complimentary anything. Please get correct info before commenting on something you were not involved in. I was told I would have to pay for a rental from you guys and was asked for my drivers license and credit card. Also, I did not ask for a technician to come to my place of work. I asked for them to send a courtesy driver to pick me up 2 miles from your dealership cause my car was being worked on there.

Also note that my car when I picked it up was supposed to have been fixed and I was told it was a battery issue and had been fixed but come to find out from the other dealership it had not been a battery issue and the car more than likely hadnt even been looked at by your technicians. Also note you attempted to take this review down a few weeks ago n it was reposted by me because you dont want people to know that your service isnt up to par. Thanks but I see no reason to call you as you werent involved nor do I have any desire to do business again w your dealership. Thanks

I looked at used 2012 honda ridgeline. Gage was the salesman. The price on the internet was 15500. I wanted to buy the truck. They typed up sales offer. They started with a different price 17000. The final price was over 18000. when i told them it was different price there was no effort to correct the price. then another salesman came and pretended that another person wanted to look at the vehicle. I told them i wasn't going to fall for high pressure sales tactics. I can't believe they were so dishonest.

I recently took my "new" 2006 Honda Civic for oil change and tires rotated and balanced. Frank K. Is the service man I dealt with. He was very polite, knowledgeable of what I needed. I will go back. He even printed out what I need to do in near future and also printed what service was done to it so far. My father-in-law always took his Honda to Don Jacobs. (This was my mother-in-law's car).

Long, frustrated post about poor customer service. Or, NO service. I made an appointment for my car last week for today at Don Jacobs Honda, specifying the message on the dash and the code that came up when Advanced Auto ran the computer report. I dropped it off at 7 AM before my 1:30 PM appointment. I received a text at 7:45 AM with my advisor's name and to call/text with any questions to that number.

At 2:51 PM, I texted the number (trying to allow time for some of my 1:30 appointment to be done) and did not get a response. I called at 4:30 and was told they had called me twice that morning to get permission to run diagnostics on my car, but my voicemail was full. 1. I provided two numbers (work and cell), and I did not miss calls or have any unheard vmails on either. 2.

The form I filled out to drop off my car before the dealership opened specified that I had to sign to allow work to be done, which I did. It further stated that I needed to specify if there was a dollar amount over which I needed to be called before proceeding. This work has to be done, so I did not fill this out and intended to check in once they had a chance to assess the car, which I did.

The Don Jacobs Honda employee, Cameron, insisted the notes said they called. He then verified the two phone numbers I gave but could not tell me which one was called. The advisor in charge of my case had gone home early with a sick child, and no one had looked into it beyond that point. At this point, we were either disconnected or Cameron hung up on me.

I called back and spoke with Elise, who said she was transferring to Cameron. I was "accidentally" sent to his voicemail, which is what she said happened when I called back. I held for a longer period when Tim Davis came on the phone and said Cameron said he wanted him to speak with me. I commented, "Oh, so Cameron is ignoring my calls?" Tim brushed that off and said he would talk to him.

He reiterated the same information as before but said he could see that I had texted for an update two hours ago but had not gotten a response. He also said their policy was to make multiple call attempts on all given numbers, then text, then email, but none of that had been done. He apologized but said they would get the car in for diagnostics since they were open until 7.

They would do this immediately, and I would get a call back. An hour later, Frank calls me and says everyone has gone home, so he'll be helping me tonight. He tells me the air hose has a gash, but they don't have the replacement part. Since it is so late in the day (5:45 PM), they will have to order it tomorrow, may be in by Thursday, so I would get the car back Thursday at the earliest. Gave me the total cost, I said it was fine, and I asked about a courtesy vehicle for the two days I would be without. Frank put me on hold to see what was available, came back and said it would be $40 per day.

I then told him what I had dealt with so far and told him I did not feel I should be charged for a borrowed car when, had they done the work in a timely manner, I could have mine back tomorrow. He put me back on hold and told me I could have it for $25 per day. I again said I did not think I should be charged. He put me on hold again and said they would waive the fee for one day, and I would be charged $20 for the other day.

At this point, it's beyond the money. Because of mismanagement and poor service, I am out a car for a total of at least 3 days. I said I had never been charged by a dealership for a loaner car, Frank said he would put the other guy on the phone. Low and behold, it's Tim Davis again. So, he is aware of everything that has happened, but he says they don't do loaner cars, they do low cost rentals.

I told him that is poor customer service, and I am very disappointed in the practices of this local business where we bought the car originally. I informed him I will be coming to collect the car tomorrow and take my business somewhere that customers are appreciated and customer care is a priority. Y'all, I do not feel that I am an unreasonable person.

I am loyal to local businesses and good service, and I will happily provide praise and recommendations for others to that effect. Customer service should mean something, but it does not at Don Jacobs Honda.

I am from Chicagoland and I am here for school. My car was making weird noises and since I live and work off of campus, it is a necessity for me to have my car in good shape. I took it in to the dealership since not knowing any other place that was reputable and the Honda dealership at home is so accommodating; I thought I would be getting the best service there.

I went in to have them check the weird noises going on. I was told to sign an agreement for $260 because, from what a representative named Dustin told me, they were going to take things apart and really figure out what was going on in my car. I figured the $260 was for labor and time. I felt that it was a bit pricy but I also was at the dealership, so that is usually the case.

I recieved a call from Dustin a couple of hours later (around 2-2:15ish) and he told me that my starter was going bad pretty fast. (they only ran two diagnostic tests) He said that fixing this would cost around $976. I told Dustin I would talk to my dad about all of this when he came down to Lexington the next day for family weekend. He urged me to make a decision before 3:30 so he could order the part.

I told him that it was okay if I went the weekend without getting it fixed since I would be spending the whole time with my parents. He began to become annoyed with my answer and said "well then we can't order the part until monday." I reassured that this would be fine and I would have to speak to my dad about this whole thing. He then told me I needed an oil change too.

I told him that I would not get that from him since I did not have enough money at the time to pay $300 when I can get a cheaper oil change. He then became irritated and said "it's just $40". I respectfully replied that I am in college and $40 equals two weeks of gas or majority of my groceries. He did not like this answer and told me I needed it ASAP.

I went in to pick up my car a couple of hours later and worked with another employee since Dustin was busy. I asked why was the tests for my car so expensive. The employee told me that its just the way it is; $130 for each test. I asked if they took anything apart in my car and he told me no. (Therefore Dustin had lied to me.) I also asked when the dealership runs their routine brakes, alignment, filters. tests, what they specifically do.

The employee told me the just kinda eyeball it and if something seems off they might go in with a flashlight to double check. THEY BARELY CHECK OUT THE CAR. IN CONCLUSION, I feel ripped off and way less then undervalued as a PAYING customer. I would never EVER recommend this dealership to anyone. Thank god I found someone to work on my car for almost $600 less. Awful and rude.

Long story short, don Jacobs Honda wanted $125 to diagnose my air conditioning problem; and $125 to diagnose my gas cap problem. That's $250 before anything gets fixed. I always go to Towery on Nicholasville rd, why I went to Honda I can't remember. I take my van to towery and the service guy who always works on my van calls me out to where my van is sitting. Basically, I need a new gas cap so he points me to a car part place.

The price of the gas cap $12. The automatic on the AC isn't working. The answer, set each zone separately. $0. The van is 12 years old. I'm very happy and my van runs great. While I'm at Honda, I ask about the news report that morning that said any Honda over a few years old is a "ticking time bomb." Talking about the air-bag. The service reps answer, "there are no recalls." Does this mean my airbag is safe, or my airbag just hasn't been recalled yet? So I can only assume that my 12 year old van that runs great, and I love, is a ticking time bomb.

I have been to this dealer twice for service. Major disappointment each time! Service people never spoke directly to me or acknowledged my presence! Very uncaring and not customer service oriented at all! Very sad because this was a great asset several years ago but will buy my next Honda from anyone else! Do NOT go here for superior service!

I have been here twice now, once to buy a car for myself and recently with a friend. Each experience has changed my view of car buying. The sales people are up front, honest, and welcoming. They did not pressure us or sway us, and made us feel like we were making the best decision. We received great deals, advice, and cars! Amazing!

I had a good experience at Don Jacobs. Robert was very courteous and tried very hard to meet my specific needs, from the specific car I wanted to the specific terms for purchasing the vehicle. I didn't feel pressured to buy something I didn't want. Process was pretty easy and straight-forward. In and out in 2 hours, which from my experience, is pretty good. Financing exceeded my expectations, including GAP insurance and an extended warranty for slightly less than the original quote for a certified pre-owned vehicle. I am pretty happy.

I dont know why I keep coming back to this place. I get the same result every time. Frustration. They can do what they want, charge what they want, etc because they can. They have zero competition. They now do. I will drive to Richmond or Frankfort before I will ever spend another penny here.

One star is not even low enough to describe our experience!. We have purchased 2 new vehicles from this dealership. I have seen the service quality deteriorate. I made any appt. for 1030 am appt. for a factory airbag recall. I was reminded by phone to be timely for my appt. or cancel the appt. I had to drive around 130miles round trip for this appt.

We were told that we would be updated on the status of our repairs. I called multiple times for updates and was told there were some issues and repairs were not completed. Finally, we returned in our rental car at 230pm only to find that our car had not even been taken in for the service. When I questioned the service advisor, he stated that there were lots of vehicles on the lot that looked like that car.

We looked in the car and it contained our candy. I then said you have not even started on our-- service-- yikes. Service manager stated- he would make it right--- sure let us wait longer. Forget it Don Jacobs. ----we will be going to Richmond to Gates Honda. We did not purchase the car from them---- but all future purchases will be from this auto group although they are located farther from our home. We also out a Toyota Camry-- so we know how the Gates auto group treats their customers.

I needed some help getting out of my upside down pickup. I called Mike, with their Honda department, and asked for assistance. Not only did he get the majority of the sale done over the phone, he was polite, professional, and (most importantly) he was HONEST! When I got to the dealership he helped me work a deal that was not only fair for me, but I left feeling great and in LOVE with my new Accord.

I would highly recommend Mike! I also want to give a shoutout to Tyler in the financial department. He kept up the professionalism and honesty. Not only did he get my rate lower than I ever expected, their was ZERO stress or pressure.

The absolute worst car buying experience. After going to them originally for a used Honda CR-V, the sales man made me comfortable with the idea of leasing. I had not yet consulted my insurance company regarding quotes, also we couldn't reach an agreement on a monthly payment. I thanked them for their time and they told me they would be in touch.

After several phone calls over the course of a week advising me they had received some "new incentives" and getting me to my price point was 100% achievable, I rescheduled an appointment. Now, this being my second time here and having already discussed my price point and being told it was "100% achievable" I expected this to be an in and out situation.

Boy was I wrong. They haggled with me about the monthly payment for over an hour. First tried to finesse me into a Accord- when that is something we never discussed- FINALLY we agreed on the monthly payment, shook hands on the deal, I picked out my car, AND ONLY THEN did they check my credit and say that I would have to have a co-signer. When I told them that wasn't an option they said there was nothing they could do.

They tried to guilt my papaw, who was with me, into co-signing. It was just an all around deplorable experience. I am unbelievably disappointed in my experience with Don Jacobs. I believe what they saw was a young girl who was obviously excited about a new car and thought that her papaw would do whatever he could to ensure she got what she wanted.

I understand that my credit was non-existent, due to me being young and just simple having not credit history. I would not feel this way had they been upfront and honest with be about the process and had not tried and back me into a corner thinking I was going to fold.

Twice now I have purchased parts for my Hondas at Don Jacobs dealership. Both times, they charged me more than two times the listed retail price. By way of comparison, I have purchased dozens of parts for my two classic Toyota Sports Cars at Green's Toyota and, in every instance, they charged me precisely the listed retail price - shipped to store. I shall never be taking my car to be serviced at Don Jacobs again, now that I know how much they mark up their parts prices.

As far as leasing my new vehicle, they're great. But that's probably as far as it goes. I made an appointment to change a scratched wheel a week in advance. When I got to the service center, they had no wheel to replace mine with. It was a wasted trip and wasted gas to Lexington. The manager of that department said he'd give me a call back when a specialist showed up the following week.

Never received a call. Still have a scratched up wheel. Today, I had to ask a Honda financial specialist a question. He said he would figure out the answer and call me back in a bit. Still no phone call and it's well after business hours. I guess all they really want is to make the sale so they can make their commission. Everyone lives for the paycheck.

This place is no different. After this lease is up, I may never come back due to the lack of service I've received after the sale. Don Jacobs Honda, I have to say I'm disappointed and shouldn't have given you that 5 star rating while in the sales office.

Horrible service. High pressure tactics. Mr. C in the new car sales department attempted to bully me into buying a car. I bought from Don Jacobs before in 2002, but I would not use this dealer again, and I walked out after the high pressure tactics started. I will head to Honda of Richmond. No reply from senior management to my letter of complaint.

In all fairness, I have always been treated well in the service department. When a company does not respond to your concerns, this is a definite red flag. Too bad, too, because I love Honda products.

I've had a family member and a close personal friend buy vehicles from Don Jacobs. In both cases -and my own recent shopping there- the experience has largely been excellent. The lot is clean. The salespeople are neat, clean, and professional. They don't call you "man" or "dude" but "sir" or "Mr. ____" or your first name if you ask them to use it.

They followed up with a handwritten thank you note, an email, and a call. The only stain on their otherwise excellent record with me and family/friends has come in dealing with a saleswoman on the Volkswagen side of their business. In a typical bait-and-switch move, she quoted me one starting price on the phone to get me to the lot. Once there, the price suddenly turned out to be a "mistake" and shot up $4000.

I was promised a call back the next day to give me the great deal she promised, but the next evening came and went with no call and no price. Now I'm wary to use this saleswoman or anything on their VW side. My only other beef with them is their hours: like every other central KY dealership they are closed half the weekend. I find this incredible that all these lots close on Sundays when I would do most of my shopping.

While lots in n. KY, Dry Ridge, and Louisville, are open, these make it very hard for people to get out and buy a car on the weekends. Honda makes good cars but their current lineup of CRVs and Elements lag behind the RAV4 and other vehicles in gas mileage and Bluetooth handsfree technology. It is unfortunate because they are worlds away more professional and pleasant to deal with than the local Toyota dealerships. I would still recommend Don Jacobs Honda.