Laguna Viejo Auto Service

I took my car for a regular oil maintenance service. They recommended to replace the valve cover gaskets and engine torque rod mount. John took care of the service. It is my 1st car service at Laguna Viejo Auto Service because it is located near where I live. So far I am happy with their car service.

Thank you so very much for taking care of my car by doing thorough inspection, on time services and also your friendly customer service. Services: Electrical, Vehicle Inspection, Auto engine diagnostic, Oil change, Electrical repair, General repairs & maintenance, Auto maintenance

I went in for an oil change. The engine had a new whine noise so they had a look and we're able to diagnose a bad alternator pulley that could have turned into a worse problem later. They also replaced some steering rack boots that were torn and leaking. Before this visit they diagnosed and replace the thermostat for me on this vehicle and all the work was performed well. I would return and recommend

Laguna Viejo does it again! My 2014 xterra just shut off in idle one day then developed sporadic, random issues but wouldn't throw a code or show anything particular that could be diagnosed. John kept my car all day, test drove it many times to see if they could find a problem and didn't charge me for any diagnostic work. I took it home and brought it back when it finally threw a code, they diagnosed it in minutes (a reasonable and fair cost too) and politely reminded me it was time for new brakes and rotors which I knew I needed. There's no guilt, no upselling, no tactics.

They communicate clearly and efficiently via text which I love, there's no phone tag. I asked so many "could it be this" questions and they were polite, patient and answered every one. They are an honest, fair and professional team and I've trusted them with my cars for 20 years now. Thanks again LV auto!

Gail received my car from AAA called me immediately when it arrived. They did the repairs and sent me the invoice via email. So simple I loved it. Thank you Service: Brakes

Staff: What a great team there. The two ladies in the office were friendly, knowledgeable, and very personable. Value: Good deal for a smog check. It was $53.00 (AAA discount) and I was done within about 20 mins. Overall: Very very impressed. This will be my new mechanic for my gas powered car in the future as long I have it. Great job Laguna Viejo auto service.

Total scam rip off of a place! I am so upset that some businesses today are taking advantage of people. I don't know much about cars and was in a jam, I should've went around before getting it worked on I know. After I found out they ripped me off over 600$

I have taken all my cars here for years. Very trustworthy. Fair. They were recommended to me about 20 years ago by a neighbor- now I am recommending them.

The folks at Laguna Viejo Auto Services did a fantastic job with repairs to my truck. I would highly recommend them. The owner John and his workers are exceptional auto mechanics! Service: General repairs & maintenance

John and Gail are very nice, courteous and trustworthy. They have worked on both of our cars and have always done a good job. Services: Air & cabin filter replacement, Wheel alignment

John and his team are great! My family's been coming here for years. They are efficient and thorough and always make you feel taken care of. I'd recommend them to anyone! Services: Auto engine diagnostic, Battery

Honest, helpful and a pleasure to do business with. I trust them to service all our cars, even my '87 Alfa Romeo. They are a family business and I am happy to support them. You will not go wrong.

I had a very positive experience. They got me in the same day and my breaks were done within couple of hours. So thankful for the help and the outstanding customer service. Highly recommend to anyone! Service: Brakes

Took my Honda Civic here for several years of regular maintenance. Always a great experience and honest work. Never felt like there was work that didn't need to be done unlike when you go to a dealership. Fair prices as well. Will be returning once my new car complimentary service expires. Highly recommend!

Place was super clean and I felt safe. The front girl was so nice and the prices were reasonable. Thanks appreciate the help with my car.

So happy AAA recommended CABOT SMOG! Shannon is absolutely wonderful. Support our small business owners, this is an honest mechanic!

My wife's vehicle broken down on her way from San Diego to LA late at night and she called AAA and had her vehicle towed to this wonderful shop. We were not able to see the shop during business hours but the service advisor Megan J kept us informed every step of the way. They were able trace the problem with our vehicle and repaired it in fast and at an affordable cost.

My wife was raving how Megan went above and beyond to help her out. Im a manager at a Volvo dealer in LA and I'm so amazed at the efficiency and professionalism and caring we experienced at this shop. I highly recommend this shop and specially Megan for the amazing job she did.

My car broke down on me randomly last week. We had our car towed to Laguna Viejo by AAA. My car was fixed and ready for me in 24 hours and I was back on the road. This was extremely important to me as I commute to Norco for work 5 days a week. I am so thankful we found an honest, quick working shop to take our car to. Thank you John for the repairs!

DO NOT USE THESE RIP OFF PEOPLE! Took my car in to be repaired and they DID NOT do what was required to get me back on the road. Totally took advantage of me not having knowledge about cars. It was the closest place to tow but I should have gone to my mechanic even though it was much farther. They will change the rules as they go along and charge the ultimate price for your repair job. My advice. JUST SAY NO!

I was the carpool mom for the chaperones with me vehicle. We were following the bus with all the students on our trip to Disney. We were next door at Krispy Kreme. My tire sensor did one of my tires was low. This place was great. They filled my tire, pointed out the screw in my tire. He then checked it for a leak as well. I didn't have much time. They assessed the situation and gave me confidence the leak was slow. I was able to continue on my way and get the tire repaired later. Thank you!

DO NOT BRING YOUR CAR HERE. My husband's vehicle has been serviced by this mechanic for many years and we were extremely disappointed to receive this message today, after they accused him of driving with two feet. We brought his car back after 4,000 miles when the brakes were having issues again (this is the 3rd time they have had to replace them in 2 years) I do not trust this business or their work.

I had my car towed to Laguna Viejo Auto. My car was diagnosed and repaired within 24 hours. They replaced my PCV Valve and thermostat. Staff were professional, knowledgable, and friendly. The repair was done correctly and cost was reasonable. This is the first time I have had repair work on my vehicle without worrying if I was being overcharged. I will be using them for regular maintenance on my vehicles going forward as well. Highly recommend them! They are also a AAA recommended repair facility.

Great people. Very honest and to the point. I have used them for a couple years on all my cars Could not be happier. Mark

Well of course my maintenance wrench goes on the weekend before my first day at a new job. Gail was able to get me in and worked the logistics so I could get it there before they closed and picked it up the next day before they closed. She called to go over what the were going to do and explained why it was necessary. It is a blessing to trust people and the work that they do. Highly recommend working with John and Gaul for your car needs.

I can honestly say these folks run the most honest car shop I've been to. I recommend them to friends whenever possible. They didn't try to up sell me and worked with my schedule. I had a car dropped off after closing hours, they called me right as they opened and the girl that I spoke to sounded like she took a general interest. If you want a regular shop that treats you like a person and not just a check, stop bye Laguna Viejo auto

Really friendly and great service here. It turns out the vehicle was under warranty so we ended up going to the dealer but they were extremely helpful here and the prices were very fair. I will come here again next time I'm not under warranty.

Called in today for a smog check based on a promo I saw on Yelp (58 for 17.75 if I check in). But, when I called to confirm, they said they won't honor it. I just wanted to leave a note without a rating so that other users are aware of it, but yelp does not allow me to post a review without a rating.

I'm always nervous about going to auto places. I feel like all they want to do is rip you off and never give a damn about anyone else but themselves. This place was the complete opposite. My car got towed here because my car would crank, but not start. They diagnosed it and concluded it was a fuel pump problem. Though it took more than an hour to figure it out, I was okay to wait.

The service manager, James and front desk receptionist Brianna, were absolutely welcoming and made me feel at ease. Before even arriving there, I got a call from Brianna and was asked what happened, etc. Her warm tone and attitude eased my worries immediately. They were so accommodating to my needs and no matter how many questions I asked, they answered them politely without a trace of attitude in their tones. I absolutely loved talking with them. I highly reccomend this place!