Santa Margarita Ford

I always bring my companies vehicles in to be serviced here, I lost track of time yesterday and they were closed. I got through to Amy in service, she got ahold of Kyle and he waited there for me to pick up my truck. Paul is always very helpful and the crew showed their over and above professionalism! Thanks again!

Happy with working with RSM Ford dealership especially Arvin from sales who was extremely courteous, patient and helpful in helping me purchase the Mustang Mach E which was difficult to get. Really appreciate his prompt communication and ease of working with the dealership itself. Great experience. Would highly recommend.

Not the fastest place to go. Ur wait time can be extremely long. But they have ice cream and a chill spot to make it somewhat easier.

Outstanding sales service. Arvin went out of his way to work with me.the sales team and management were outstanding. I found a vehicle posted online, when i called to see if the vehicle was still available they discovered it was a misprint in the post and should have been higher, they honored the price listed. I drove 2 hours to get to Santa Margarita Ford, because my local dealership rubbed me the wrong way the night before, SM Ford were very accommodating with my request over the phone. The quality of service and personable team at Santa Margarita Ford was worth the drive, and i am very happy with my purchase.

Excellent experience buying my car with Robbie. He helped us get exactly what we needed and wanted with no issues and was very clear on the process and able to answer all of our questions. We are super happy we chose to get our car with him at Santa Margarita Ford and would definitely it to anyone looking to buy a car.

Fantastic experience with Santa Margarita Ford! Robbie handled our sales experience and was a true gentleman. Honest and upfront. We were able to negotiate the deal via email so we could come in ready to sign and go! Refreshing way to buy a car! We were happy to make the 4 hour drive for a great deal and good customer service. Highly recommend!

Eric White, our sales rep, was great and so was everyone else we dealt with. I really appreciated his honesty and professionalism. They were the only dealer we dealt with that didn't try and gouge us for a huge "market adjustment" up-charge.

I've know Dan Hernandez for over 20 years and purchased several vehicles from him. Dan's knowledge & experience from start to finish makes me feel comfortable and ensures I'm checking all of the boxes of wants & needs. I highly recommend Dan & Santa Margarita Ford. Thanks again from the Nosek Family! 2022 Ford F250 4WD Lariat

Beyond pleased with my experience here. I knew the car I was looking for, and Nick was able to help myself and my husband drive away in the exact model we wanted at a very fair price (which is hard to find in this current market). The price we discussed on the phone before we drove to the lot was the price that was honoured when we arrived. Nick was professional, friendly and (most importantly) honest.

This was by far the most relaxing car buying experience I've ever had, and I won't hesitate to recommend Nick and his team. My husband and I will sleep better knowing that we'll be bringing our first child home in a few weeks in a new, safe vehicle!

Kelsey my service writer at Ford RSM was great to work with. No pressure and gave me all the time I needed. Pleasant experience.

Called to setup an appointment and Arvin answered and was so helpful to setup an appointment with me. We are from Fillmore and he scheduled everything for us to meet with him at 6 p.m. and had everything ready for us when we arrived. He gave us all the information on the car and what was included. We test drove it that night and purchased the car that night.

I was happy with the entire experience and would recommend my friend and family to Arvin and Santa Margarita Ford. This place is worth the drive and the experience was pleasant from beginning to end.

We ordered a 2021 bronco like a lot of people about 1 1/2 years ago And Blake kept us up-to-date on when it was going to arrive. It arrived yesterday Blake called us right away. We headed in and he made it a great process. When it came time for finance (the worst part) Shevrin made the process go very quickly!

I have brought a company vehicle to this Ford fleet service center many time and always have had issues, the first time I noticed the technician who worked on my vehicle didn't thuroughly check all my fluids and my windshield washer fluid was empty after I was told that they do check all fluids, then this last time I had an oil change, tire rotation and front brakes replaced and it took 6 hours for this service and I have worked in this field for several years in the past and know it doesn't take 6 hours for an oil change, tire rotation and front break pads.very unsatisfied with this service

I have noticed trans issues in my 2016 Explorer since I got it. I have taken to a total of 4 ford service centers. The first three dismissed my concern and said it was just a computer issue and reset the computer. The tech here Finally agreed with me the issue appeared to be more significant. He pulled out the trans, identified a host of problems, replaced all of the damaged parts and rebuilt, and its running perfectly now.

I am so glad to have found them with just 500 miles left on my warranty. Not to mention the complete brake job that they did for a very competitive price and the brakes work great. Top notch service, will never take my car anywhere else.

I have stopped in several times just to look at the new models of Ford cars. The sales people are not pushy, they were friendly and very helpful. It was a pleasure to walk around look at the new cars with someone who was knowledgeable and took the time to show me all the different cars and explain the good aspects of each model.

This is for the Fleet repair center. We are on the road and from out of state. Made an appointment and the folks here really went out of their way to be accommodating. They diagnosed and repaired, working hard to get it all done in one day at a reasonable price. It's hard not to feel vulnerable from out of state seeking car repair, but the professionalism was so high. Special shout out and thanks to Dan at the desk and Kyle the mechanic- thanks again for getting our camper van safely on the road.

Seemed very professional and thoughtful over the phone. Really wanted to use them, but won't align my RV because it's too old. Disappointing.

Our 'go to' shop for our south county fleet. Paul is great to work with and here's why: He will pickup and deliver trucks to and from our locations in the area. Communication is on point - he's available whenever we need him by phone, text or email. Honest diagnosis, he won't try to sell us anything we don't need, but will let us know if and when it's necessary to repair an issue before it leads to massive costs down the line.

Turn around is quick - it's important trucks are fixed fast and done right the first time and Paul understands that everyday our trucks are off the road, we're losing revenue. Lastly, and probably most important, price point for parts and labor is fair.

I started taking my vehicles to this fleet dealer a few years ago. I have never been disappointed in the service, quality of work or delivery of promised work completion. So much so that I now not only take my ford vehicles but also my dodge trucks. Great service center, great customer service and management!

Dan and his crew service our entire fleet and have for years! We always receive excellent and most importantly, timely service. Don't hesitate to have work done here!

Ugh. In all of my 45+ years of driving and varied vehicle types I can't recall an automotive repair experience this bad before. I had a simple warrantee issue on my F53 motorhome that tied up my coach for 4 weeks. The parts and repairs should have been simple and straightforward, nothing uncommon or onerous. However, the service writer was incapable of using his Ford dealer system to remedy the problems and instead lied about the warrantee coverage and his call to Ford and tried to extort thousands of dollars from us instead of legitimately repairing it under warrantee.

It took 2 weeks just to get parts on order when they were needed regardless of whom was paying! The predominant attitude there is indifferent and dismissive and that is so infuriating when you've already been harmed by their continued lip-service and false promises. Totally frustrated, I had to appeal to Ford for their assistance and they were great, intervening and getting a higher level of Santa Margarita Ford's management involved to oversee the eventual completion. The two things I dread most when at the mercy of an automotive dealership are dishonesty and incompetence and I got an over-abundance of both here.