Infiniti Of Willow Grove

My first Experience at this location was completely terrible! I came in ready to do business and instead I left Humiliated, disrespected, and undervalued as a customer. Not only was I humiliated in front of his employees but I was also humiliated and disrespected in front of my wife. The person who did this to me is the New Car Sales Manager. From my experience in sales for a manager to act this way is Appalling and makes this establishment look incredibly incompetent.

And it goes to show after this incident, No higher up at this establishment even bother to reach out to me with an apology. I'm sure this persons higher up is not even aware of this situation. I implore anyone who would like to do business here please educate your self. This establishment does not care for their potential customers. Their greed blinds them from Truly making an honest profit and ensuring every customer that comes in and out their doors does not leave robbed of their money.

The salesman I dealt with was very respectful and sadly he works under this management. And to note no one! period! no one! present at closing time who are employed here did not check this man for his actions. Note: the employee responsible did call and try to apologize but the damage is done.

The experience with Faulkner Infiniti was truly a pleasure! I live in NJ & Ashley Smith was able to help me with all the details & numbers over the phone before taking the hour & half a trip to PA. Once there, Ashley had the car cleaned & ready for a test drive. She was very courteous, professional & knowledgeable. The best buying experience ever! Definitely recommend this dealer!

Everything about my experience with Faulkner was wonderful! They were kind, polite, and easy to work with. When it came to signing the deal for my new car, they took the time to answer all of my questions! Super professional and everyone is friendly the moment you walk in. We worked with Joe Evangelista and he was professional while also making us feel like we had known him for years. All parts of my experience at Faulkner were positive and stress free! I highly recommend working with them for your next car!

Very satisfied with service provided at the dealership. Brought my car in for a blown out tire and oil change. Had the pleasure of working with Nick in Service. Very attentive and explained everything in detail. He went above and beyond and even called my tire and rim warranty service to make sure that I will be reimbursed for out of pocket tire expenses and submitted all the required paperwork. Thank you!

The professionalism was great. The purpose of making and apt was good. It was lots of people in the waiting area so your were limited to space distances. But they were moving people in out pretty good. I like the place so I will always come back there. Keep up the good work.

I am not one to post online but I want to acknowledge my recent buying experience in purchasing a Q50. I initially visited Faulkner several months ago to just inquire/test drive a Q50. The staff was extremely polite, knowledgeable, answering all my question regarding pricing, incentives, trade-in and timing not knowing where if I was completely interested. Afterwards, I shopped around at other dealership to find the best deal and returned to Faulkner to buy.

By far, your sale staff made the overall experience pleasant for a guy that hates buying cars. Your Sales Associate even came in on his day off to accommodate the transaction since the snow was predicted on the planned sale date. Overall, I am positive with this sales experience.

We recently purchased a new vehicle at this dealership. Our salesperson, Blaze Hewitt, was courteous, professional and super knowledgeable, and found us the perfect vehicle based on our needs. New car experience was always stressful for us in past, but not with Blaze. Negotiations were reasonable and done professionally. I will definitely recommend Blaze to my family and friends.

Fantastic dealer. They treat you very well immediately as you walk through the door, during your stay and as you walk out the door. Straight shooters the whole time, they're looking to get you into a car, not to make a sale. Would highly recommend the dealer as a whole and specifically one of their Salesmen, Joe.

Hands down the best dealership I have ever been to. Between my husband and I, we have leased and/or owned many cars and been to many, many dealerships. I have never had a bad experience at Faulkner INFINITI of Willow Grove. The staff is beyond helpful, courteous, and kind. I can't recommend this dealership enough if you are looking to buy, lease or service your Infiniti.

What a great team at Faulkner Infiniti, from sales to finance and everyone in-between. Every step with trading in my car was seamless. They work with me to help meet my budget while getting me the car I wanted, even recommending a car I didn't even see that had better features (which was the one I purchased and love it!) - Chris, my sales rep was awesome to work with. The icing on the cake was he even gave me a helping hand to get all my items out of my old car into my new car! What a gem! - Awesome team here! Highly recommend!