Al's Auto Sales

Rude staff. Very unfriendly and unprofessional. Only good guy there is Eli, but if you have another option take it

Despite damage to the treads on the knuckle assembly. Everything worked out great.

Lived in the area for 35 years. I have been there 2 before and ma the mistake of going back today. They are rude, impatient and don't seem to want to help

I have been going here for 20+ years. You want honest service. this is the place you need to come to. Tim in service is the best!

Friendly atmosphere. Helpful people. Always have what you need just call in advance.

Been doing business with als for many years. I only see Manny. Knowledgeable, friendly, just all around cool guy. Ask for him

I have older cars over 100k miles. I use Al's for the big jobs. New engine, transmission. Tim the service manager is easy to deal with. This is my tier two shop. Not much they can't do and they have a junkyard for old parts.

I use buy salvage cars from here. They use to have all types of cars and now they don't be having anything I barely get on the site anymore. Other then that never had a problem with these people. I'm just trying figure out what happen?

Completely unprofessional with how they deal with customers over the phone. I call junkyards every day for parts, and they have been getting better. These guys are stuck in the past.

I've only ever dealt with Mike A so I can only base my experience with him but no complaints what so ever! Very professional & accommodating. I enjoy doing business here, they seem to have great work ethic, very organized & are great at what they do!

I had the pleasure in dealing with Mike ext: 113. He was seriously a delight. Helped me understand everything about the product that I needed and assured me that this would be a great fit. I highly recommend Al's for trusted used parts and Mike for assistance. Thanks again Mike. I greatly appreciate your kindness and awesome customer service.

It has been several years and. They still stink! Funny how all their 5 star reviews are from family or employees.

Great place to get all used parts from a tire rim to a complete engine. You can find the part on their website, call, or stop in & they're always happy to help. I had them put a engine in my car & was very happy with the price and quick turn-around. They even worked with me when I had issues that were out of warranty. Highly recommend there service department as well. I always feel like I am treated fairly.

I was looking for information on 3 engines that this company had listed online. 6 or 7 phone calls to service went unreturned. I was passed along to Tim's phone who is the head of service in which 5 or 6 messages were left. He didn't have the decency to return my call. Customer service goes a long way these days. I won't be calling back and they can keep their engines.

Worlds WORST serive on earth. When you call for parts they act like they are doing you a favor, so smug and I have never dealt with people like this before. The prices on most parts are way overpriced and you can find better deals on Ebay any day of the week. They are super unorganized and if you need a refund on a part, good luck because it will never happen. Go ANYWHERE but ALs

This without question is the most well stocked junk yard in Bucks County. The way the staff inventory's their stuff is second to none, they offer mechanical work or will just sell you the part outright. If there was a bone to pick it is their prices are a tad high but on the other hand they have never failed me in having what I was looking for.

The staff is helpful and Al makes sure it's that way cause he lives on site so no monkey business happens and if it does he fixes it a.s.a.p. I really like this place no roaming all over the yard looking for your part, it's already been removed and tested to insure it will work when you install it. Can you ask for any thing more?

Ordered a engine from this place and it was never delivered. Beware of the service here. I called to find out the status of the delivery and the customer representative couldn't tell me a date. He was incompetent and could not be clear on a date or time. This establishment is one of the worse places to get used car parts. If I could give this place negative stars I would.

We bought rims from this company. We provided them with all the informatiin they asked for and they told us these were the correct rims for our car. We specifically asked what if they are not the right ones they said "as long as you have the reciept you can return them". Now we had to pay someone to install new tires and the mechanic telling us they are not correct.

They charged us more money to remove the new tires and place on different rims. We took them rims back to Al's and now they will not return them. And they left me on hold for 38 minutes too! Meanwhile we bought them and tried to return in 15 days! They supposely have 100 day return policy! What kind of company is this. They sell the wrong parts then keep yourmoney! Do NOT go there. They are rude and steal your money! What theifs! I wouldn't even give them 1 star!

Terrible customer service experience. I needed a new wheel for a Hyundai elantra, of which there are numerous different kinds, which I understand. I tried my best to get all the specifications that were needed to find a match. The gentleman insisted I send him a picture of the wheel. I do not have the car in my possession, it is at a shop, so I was not able to produce a picture.

I asked if I could give him all the specifications instead. The sticking point became the type of spokes. I asked the gentleman if it mattered to have a functioning car if the style of spokes didn't match. He insisted for aesthetics that I need matching spokes. I told him I do not need aesthetics, I just need a functioning car. When he continued to ask me about the specifications he ridiculed me for not knowing the information off the top of my head.

I literally had the piece of paper in my hand about to read to him the information he needed. I understand it is not an ideal situation, but his ridicule of me was unnecessary. Will not be approaching Al's Auto Parts in the future.

This review is based on Barry's performance specifically. As soon as I picked up the phone I knew it wasn't going to be a god experience. I called simply to gain information on a part that was put in my car just before I purchased it. No information was given, no willingness to try and help was provided, and I got nothing short of an arrogant attitude.

When I thanked him for trying to help, although he didn't at all nor did he want to, he hung up on me before I said "I will likely be calling back after I speak with the dealer" I cannot comment on the performance of the business regarding their parts or their other employees, but Barry's performance was pathetic, and due to his representation of the company I will be sure to never spend my money here.

You think you may be saving a few bucks but in the end you're going to have a lot of headaches dealing with these people!

Great place, I was brought to the auto part massive supermarket where I found my hood. Everything was surprising organized for how many parts they have. Customer service was also impressive, very nice people.

Very horrible place to do business with. i was told that i was getting a motor that had 88k miles on it and ended up having 99k. paid mechanic to put it in the car to find out it had no compression, in other words a junk motor. at first they wouldn't even return my phone calls and when i finally got a hold of them, they said there was nothing they could do about it. i'm now out of $2300 and still have a none running car. what a joke this place is. i hope somebody sues the balls off this place for being dirty.

Please do not go here if you expect a reliable part and a refund for a part that was rated "A" on car-parts.com. long story but i come out of it relieved to never go back. please find another place that may not be as organized but at least they will not be full of attitude and smugness. this 70s style of doing business will not survive in modern times i hope.

I called about a window to replace one on my car and the people that I spoke with on the phone were SO rude and ignorant, just kept transferring me to voicemail before I could even finish a sentence. I will NEVER call there again, nor would I ever support their business in any way.one rude person, fine.but ALL the people that tossed me around from voicemail to voicemail, and blatently disregarded my frustration = a VERY dissatisfied Customer. And from talking to others, I'm not the first or last to get treated like garbage by employees at Al's.