Colonial Subaru

The issue that I brought my car in for was fixed free of charge. I've been recommending you guys ( colonial Subaru of Danbury) to my friends and relatives. Thank you so much. Victoria Walling

Had a wonderful experience, our Salesman Peter was accommodating and found us exactly what we wanted. Everyone who helped us were incredibly helpful and knowledgeable.

The salesperson, Alan Aviles was a pleasure to work with on the purchase of my new vehicle. He was thorough and I never was rushed in making my decisions. After picking up my new car he gave me a tour of the facility and service department. He explained all the internal workings of my new car in a manner I could understand. It was a very great experience!

Great dealership to work with. They made the process easy and quick. The salesperson I worked with was extremely helpful and accommodating considering I live over 10 hours away. I can't say enough about the experience other than this was probably the easiest car buying experience I have ever have. Thank you Milton Martinez and everyone else at Colonial Subaru!

Great people so helpful. The concierge service for people who work full time is a life saver. So happy i switched from years of owning Honda to a Subaru.

Colonial had both the best prices and the best selection of Subarus. My salesman, Seth Robinson, was great. Hard to explain but Seth went above and beyond to make it a great transaction. I wouldn't hesitate to do business with Colonial Subaru again.

From beginning to end, Colonial Subaru was nothing but amazing accommodating my wife and I with the leasing process. Between Nate, Lily, and Carlos they explained the process all the costs and vehicle options and even recommended other services without pressuring you like some other dealerships. They made sure we were 100% comfortable and aware of everything including buyout at end of lease and what the best financial option for us would be if we wanted that at the end of our contract.

I could not recommend a better, more personable dealership to work with if you're in the market for a new or used vehicle. The staff here treat you like more than just another sale.

Very easy and great customer! Bought my car here about 4 months ago and wouldn't go anywhere else! Love everything about them. Service department is great. I had a piece broken off and had an oil change appointment two days later. Brand new car and brands new out on the market, they were able to get the part there next day and fix it the day of my oil change! Always have a loaner if needed! All around great team and place to go! Hands down!

Overall great service, I enjoy how well done everything is and how organized they are. They even gave me a 10% discount which was really nice of them. However, I find it a little disappointing that they don't offer any sort of payment plan for car service payments and such. It can be very helpful for certain people who really need immediate car repair but have a harder time affording a larger car maintenance.

Terrible service, very inefficient and expensive - and always find mysterious things wrong so they can charge thousands for spurious "repairs"

Special thanks to Tina, Ellen, Jimmy, and Buddy at Colonial Subaru. This dealership has been prompt and expert in the service they render to keep our car in best performance. We appreciate their accommodation to our safety concerns and fair pricing. Subaru has been consistent on meeting our expectations on a car from purchase to service to performance throughout the years. We presently own our second Forester. Carl & Fran

I have been a Subaru Customer for years. Though admittedly not with Colonial Subaru in Kingston. WOW, is that going to change. My friends were without a vehicle and wanted to buy a subaru crosstrek. Easy enough or so I thought. What I didn't realize, the market is fairly dry AND if a dealer has one on the lot, they are charging a premium of 3k-5k - Trust me, we called 5 other places.

First I can't believe dealerships are profiting off of Covid - it's just gross and bad bad business. Let's get to the good stuff. I sent a text to Colonial Subaru asking. Do you have any Crosstreks on the lot and immediately got a message back from Dan Ferrendino and called. He told me he had (exactly what they wanted) two, one was black limited without a sunroof.

I asked if they were charging a premium and he said NO. We were about 45 minutes away and we began our trek. We got there about 11am and my friends were in their brand new gorgeous Subaru Crosstrek by 3pm. I am telling you, I live an hour away and I am going to be purchasing all of my cars from there. They are courteous and professional. The easiest purchase I have seen anyone experience. If you are in the market for a new Subaru, be sure to give Dan (see biz card photo) a call. Thanks again for making this possible. You are all amazing. Stay SAFE!

I drove 100 miles to test drive a WRX, after spending 1.5 hours with the dealer yesterday and agreeing to a price last night. When I got to Colonial Subaru of Kingston, New York I was informed that the owner, Mr. Murphy, stated that in order to test drive a vehicle I had to agree to and contract out the financing. Is this Subaru's new Corporate Policy that you have to buy it before you test drive it? Needless to say, I did not buy the vehicle.

I am a loyal Subaru owner since 2007 and our family has bought 2 Subarus in the past 8 weeks and have been owners of 4 Subarus during the past 4 years. In total, we have owned 7 Subarus! Is this the new policy, BUY IT BEFORE YOU DRIVE IT?

I purchased my 2017 Subaru Forester from here more than a year ago. Steve spent many days working through all the options I needed and located exactly what I wanted. I mean totally nailed it, and with the utmost patience for this first time buyer! I can't recommend him enough. He also kindly introduced me to the service team who have been flawlessly handling all things since.

They are super informative, incredibly kind and welcoming (love the waiting room!) Feels so good to have a professional support system I can say I truly trust. Can't recommend all of this enough!

I've had three experiences with Colonial and they have all ended poorly. Shame on me for coming back. The sales department hides in their little cubicles and getting help feels like they are doing you a favor. It seems as if they could care less if you buy something which is pretty idiotic considering there are several much friendlier dealerships within a short distance. The service department is well trained but their prices are way too high. I walked out and bought a car off the lot at Ruge's.

As I opened the trunk of my Subaru Forester this past Tuesday, I heard a loud pop and discovered that the trunk would not close. Fortunately, I was close to the dealership, where they immediately assured me that the problem would be taken care of. They quickly replaced the two rear trunk pistons and ascertained that the repair was covered under my extended warranty. The service was prompt and courteous. I would definitely return for service.

If I could give a zero I would. I went in to get pricing on buying a car, given that I could not get anyone on the phone. To say that they were uninterested is an overstatement. someone begrudgingly asked if I need help and then the salesman who came over barely looked at me. When we went to his desk he spent several minutes straightening it up, did not say hello, did not introduce himself, did not even look at me.

I assume their cars sell themselves because he had no interest in giving me information let alone trying to help me find a car. If you are a woman, best to bring a man along so at least you can get someone to pay attention to you. I heard Ruge's is really good. Go there and don't waste your time with these people.

If I could give more stars, I absolutely would. I put on a coat of metaphorical armor any time I enter a car dealership alone. I have never not felt intimidated, manipulated, or at least talked down to in these situations, even in a best case scenario. I am happy to say that in no way was that my experience here. I entered into this exchange with low hopes and an exhausted brain.

Car shopping has a special way of stripping me of my will to live, generally. This was my seventh dealership in a week and I was at my wit's end. My nerves were calmed when Dave greeted me kindly within one minute of walking into the (beautifully decorated) sales office. I waited no more than five minutes to begin speaking with him about what I needed.

My curt questions were answered, my needs anticipated, and my concerns *listened to*. I cannot stress enough how important that last bit is to me, and how rarely I encounter it in a sales environment. Dave laid out my options, offered me plans I wouldn't have considered myself, and found me a literal perfect car at a lower monthly rate than I could've dreamed.

I expressed more than once that I was waiting for the other shoe to drop- that this process couldn't possibly be so simple. Dave had patience with me and assured me he would do his best to get me a good deal, and that is exactly what he did. He went to bat for me in terms of financing, with my trade in, and even stayed late to begin the paperwork.

He got me my new car a day ahead of schedule and made me the happiest possible Subaru owner (in this area, at the very least). I cannot express my gratitude strongly enough for the experience that was created for me by Dave and the other members at Colonial Subaru. With less than perfect credit, a limited budget and a very guarded disposition- I was treated like a person who's time and self respect is just as important as anyone else's. Truly- they have restored my faith in the car buying process. A million thank yous to everyone (especially you, Dave!) at Colonial Subaru.

I'm not one to ever do negative reviews but as a new mom looking to simply upgrade my Subaru and trade in my existing one I feel it's important that I share my experience so that perhaps another family doesn't go through the same situation. If it was possible to give it zero stars I would. Especially since I gave the manager and opportunity to Take care of the issue.

Unfortunately I just had the absolute worst car buying experience I have ever had in my life. After 3 visits to this dealership and 2 hours yesterday negotiating a deal I received an email that they're increasing the final price that was already given to me yesterday. As a new mom and owner of several Subarus I will never under any circumstance be coming back to this Subaru dealership.

I have never before had a deal made on a car, printed up in black and white and then reneged when you come to do a test drive. This has been a true waste of my family's time and I could not be more disappointed with the quality of service at this dealership. If you want to hassle free experience I would recommend shopping elsewhere.

I have had a few Interactions with this business and I use them as a last resort. Not very customer driven. Last week I came in with low tire inflation light on, it was a Thursday and the woman at the desk said come in Monday at 3:30 PM, I can't give you an appointment but we are less busy at that time. Well by Saturday I was driving on a flat tire. Called Ruges on Monday and was seen immediately.

Bought certified pre owned Impreza. 10k later smelt exhaust burn in the cabin. Brought it in and was blown off. They told me it was nothing. I argued it. 10k later and out of warrantee the head gasket blew. $2400 bill. Dishonest dealer. Will not return.sad

Jeff Leone the sales manager is no bueno. He gives you prices on cars that are in stock that are higher than if you ordered directly from the factory. I showed him numbers from real dealerships and he was like 'enjoy your drive to that dealership'. Nice work genius. Do yourself a favor a take Jeff's advice buy your Subaru somewhere else. I did.

I am writing to thank both Tina and Ellen for their very attentive and welcoming reception at Colonial Subaru's service department. I needed to bring my car due to an airbag recall from Subaru and also for a regular servicing. Tina arranged for a loaner vehicle for me since the repair work could take some time. Tina or Ellen called to let me know when the servicing was completed on time. I could not be more satisfied as a customer of Colonial for many years. The service is friendly and efficient. Sincerely, Joe T.

Over-the-top service department, and super friendly, low-pressure sales team! I've been a customer of Colonial Subaru for just over a year, and have nothing but high praise for their sales and service departments. Leasing my 2016 Outback was so painless, I had rented a car for the weekend to traipse from one dealer to the next to find the "best" deal, and my first stop was Colonial.

They didn't know my big plan, but three test drives and three hours later, I had my car--Black Beauty, I call her. And while the service so far has been the standard maintenance check-ups, I had a particularly good experience a week ago. I had dropped a friend off at the train station, and the rear-gate stopped mid-stream and I couldn't close or open it with the remote or interior buttons.

I called the service department and spoke with Ellen, who was worried my battery might die if I left the rear-gate open overnight. So she checked with the service department to see if they could squeeze in another appointment (it was already 3:00 PM), and 30 minutes later, the problem was solved. It turned out that my friend had tried to "assist" the rear-gate, pulling it to open faster, and that's when the thing just stopped.

Another thoughtful safety measure by Subaru (I truly love these people). All it took was a system re-set, which Ellen also showed me how to do if I ever get stuck in that situation again. (Note to any other Outback owners who find themselves in this situation: Just hold the interior or rear-gate or remote button for 3-5 seconds until it beeps and the electronics will work normally again.) This experience reminded me of the genuine goodness you find in small towns, when people take a moment to consider your problem or need and take that extra step to show they care. It's moments like these that not only secure brand loyalty, but also make you feel like a person, not just a customer or a number. Thank you, Ellen!

This comment is about the service at Colonial. I have never bought a car from them, and I'm not sure that I will, as the few times I've talked to a sales person, he was uninterested in discussing any incentive to lower the price on a car, even though I have been a patron of the service there for years, and have done many expensive repairs and replacements here.

For this reason, I am likely to buy a car at a place that either 1) has the best price, plain and simple (they don't), or 2) acts like my business is valued. Now, on to the comment about the service: If you want cheap service with the bare minimum done, then go elsewhere. If you want quality service -- really thorough and thoughtful about your car and its problems -- then come here.

Back in August, my 2008 Subaru Forester was outside in a very bad rain storm. Immediately after, the check engine light went off. I have an "Automatic" (little device that lets me read check engine lights by hooking it up to the car). I used it, and it gave me some message about wet circuitry and then told me I should clear the check engine light and then wait to see if it comes back on.

I did just that and the light never came on again. Instead, it started stalling when idle. For the next several months, we would stall sporadically, when idle. Nobody could figure out the problem. I started making a mental list of when and where, and knew it had something to do with moisture, because it happened when it rained. I brought the car in for service at Colonial and at first they said there was nothing they could do without the check engine light going on, triggering a code.

I was concerned because I have young kids and I can't be stalling out on the road. So, I started to prepare myself to get a new car, even though this one has 123K miles on it, a brand new head gasket replaced this summer ($1400!) and all sorts of replacement and service done on it, for years (timing belt, etc). I have kept it in impeccable shape.

This was a huge disappointment. As a last ditch attempt, Colonial offered to hook up their computer and try to get the car to stall while hooked up, which would trigger the code, regardless of the check engine light. It rained over the weekend (which was perfect), and then on Monday, I got the call: coils wet, circuitry wet, still under warranty, free replacement, and I was charged only for the hookup of the computer!

My car is as good as new, and I am overjoyed. I recommend Colonial Subaru service department, especially Ellen who works at the front desk. She knows cars, and she supports me as I learn more about mine. She also knows what it is like to be. well. a woman, operating in an overwhelmingly male-dominated space. I really appreciate her time and willingness to think through my car problems. Ellen also recognizes loyalty and how to treat customers well, as if their concerns matter. I value that, and I value her.

My husband and I were moving to the area and needed to buy two cars -- and were planning on only leasing one Subaru. We worked with Steve in the sales department, and he walked us through everything, showed us the various models, talked pros/cons, etc. We were both purchasing our first cars, even though we aren't so young;), and this kind of attention to detail was really important.

We test drove a couple cars on our own, and, in the end, decided to get two Subarus -- a 2016 Forrester XT and a 2016 Crosstrek. We love the cars and have had great follow-up service with Colonial. Steve has continued to answer all of our (sometimes probably pretty ridiculous) new car owner questions -- and the service department has been fantastic with answering everything else. Buying these cars was one of the things we were most nervous about, and I think that it's something that now makes us just feel pretty secure and happy. We are happy to be part of the Colonial family :)

The staff in the service department is very friendly, they always chat up the regulars and remember details. If I call with a problem, they go out of their way to fit me into their schedule and I really appreciate that. I'm always satisfied with repairs; I don't think I've ever had to return due to an error on their part with diagnosis or repairs.

They almost always complete the service sooner than expected. They offer a loaner car if you are having specific services done, and also have a discount arrangement with a local car rental place if you don't qualify for the loaner. They will call for you and arrange for you to be picked up and brought to the rental agency. Sometimes I get frustrated with the frequency and cost of repairs to my 10+ year old car.

I admit to getting upset when I'm quoted a high price for another repair, but they hear me, they understand my frustration, and when possible, they have even discounted the cost of the parts when I've made a good argument for it. I know I am hard on my car. I drive places most people don't drive.but that's why I bought a Subaru. I've purchased 2 Subaru Foresters here in the past 15 years, and will be replacing my current vehicle within this year.

I feel a sense of loyalty to this place and will be proud to purchase another Subaru here.maybe a Crosstrek this time. Maybe I'll go sit in one and check it out while I wait for today's service to be completed!

This place is the pits. I stopped in here about 2 weeks ago looking for a car within a price range; I'm working on a limited budget. But the more and more cars they showed me, the more it made me wonder the answer to one question: "What portion of elementary math did you not master, that made you think (in your wildest dreams) that $13,300 is between $10,000 and $12,000? Don't get me wrong: Your cars are okay, but with my budget, I can't afford that and I told you that, when I first arrived inside!" And it wasn't just once that you couldn't meet my budget, it was the price on two to three cars you had, so that's pretty poor salesmanship!