BMW Cleveland

Cleveland/Davis BMW must be the worst BMW dealership in the country. They are lucky that BMW has warranty work because do not take your car there under any circumstances. I have had numerous bad experiences with them including the latest where they had my automobile for over 10 days to Do an oil change while I was out of the country. They had specific instructions to have the car back on a date certain so I could have the car detailed in my driveway.

They held up returning the automobile for payment that they sent an hour before the car was to be delivered. Go somewhere else there has to be more competent people than them. Bad for them we own two BMW's. I am also going to complain directly to BMW, hopefully they care more than the people in Solon do.

The entire team at BMW Cleveland was great to work with! Both Daniel and Chad went above and beyond to make my purchase experience a positive one. Their communication was exceptional, making the process smooth even for an out of state purchase.

BMW of Cleveland has given me an exceptional experience from Sales to service. They sales process was a breeze. They took the time to answer all of my questions and most importantly we're honest and dependable. The service department has taken care of me and has been very easy to communicate with! Thanks again!

The entire team at BMW Cleveland is awesome. Taylor and Marty kept excellent communication while vehicle was in transit from port. Marty let me know of availability for vehicle delivery immediately when the vehicle came off the truck. everything was very transparent and easy from beginning to end. John the finance manager was pleasant and well prepared with the paperwork. Hussain the "BMW Genius" was spectacular and knows more than a person needs to about the vehicle.

I purchased my X7 from BMW Solon. I had the best experience with my sales rep Hassain, he was extremely knowledgeable about all of the features and benefits of my car, he helped me every step of the way and kept me informed once my car was ordered. When I picked up my car, they had it set up in a show room with a bow on my new car! After I picked up my car, Hassain has followed up to make sure everything was working as expected, I had a couple of additional questions and he answered them quickly. I cannot say enough good things about Solon BMW and Hassain. Thank you for a great experience!

Great experience, what a wonderful group of people. Red carpet service!

If you want unbelievable customer service, you definitely need to call this dealership! From the first phone call to days after the delivery of my new 4 series! I'm so incredibly happy with my purchase! Charles Portman was outstanding! He is very professional and made my purchase process easy! I'm so glad I made the phone call to BmW Solon. Honestly I thought it was going to be another typical dealership, but it was far from it.

My new 2022 4 series is definitely a head turner and I thank the owner for building such a beautiful car! So glad to be able to buy such a detailed oriented, higher end car at my price point. Thank you BMW Solon for a great experience. We will continue to buy only here!

Bryan and everyone else on the crew were phenomenal! Best experience purchasing a vehicle that I have ever had. I flew in from out of state and they made the entire process amazing. Don't go anywhere else they're the best!

I purchased my second BMW, amazing service & one of the best dealership. My BMW advisor Charles & manager Daniel were so helpful & made the experience pleasant. Even Charles got my 4yr old BMW model toy car & made her BMW loyal: Keep up the great work. Highly recommended dealership!

I took my car in that I bought from them to be serviced and got it back with more problems. I informed them of a new noise that wasn't there before I left and they told me I had to make a new appointment. Their mechanics are terrible now I have to find someone else to fix what they broke.

Right now they're doing major work and seriously upgrading their facility. I have no doubt it's going to look great after they're finished. I can't say enough good things about the place. The people are great and I got a fair deal.

I can't pos a no star review, by default they get 1 star. I can't say anything good about my experience with this bmw dealership. I had repairs done to my 2001 bmw z3 about 1 month ago, they lost or broke a plastic door panel piece. I was charged $800 for work not performed, I was told my service coordinator who knew the the agreement for work to be performed is no longer available.

I was charged again to diagnose the problem that we were waiting for a part. Then the charged me another 241+ to do? So far I've spent $1100 for a sensor that may not have been faulty. Now I discover that the seat belt holder on the passenger side is missing They break things and don't own up to their mistakes Run from this dealership, I've had good experience at other bmw dealership over the past 20 yrs

Dirty and unprofessional. They do not seem to value their work and could do better. I would rather have visited a different location than go here.

Service department was great for two cars that I took there! Friendly and fast. Helpful staff. Check in and check out process was quick.

Disappointing experience with BMW Cleveland regarding an internet sale. While the sales associate was initially on point with communication and follow up, he dropped the ball a'la Baker Mayfield. After agreeing upon price ( received it in writing ) and submitting my financing application, he let the vehicle get away as he was busy with another client and never processed my application or alerted colleagues he was working with a buyer.

I have no issues with someone handling multiple customers, but if thats the case, hand me off to an associate so my deal can get done. While BMW is certainly the ultimate driving machine, BMW Cleveland is not the ultimate buying experience.

Worst service department ever. I brought in my 7 series for oil change and was later told the vehicle wouldn't be released to me unless I replaced all brake pads and rotors because "Safety". Naturally, I dispatched the service writer, walked back to the service bay and extracted the car myself. Paid for the oil service and left with receipt. I have never had to physically, manually re=possess my own property. The dealer seemed desperate to write revenue. My car was the only one in for service while I was there. Not good.

I have the greatest respect for my BMW and BMW of Cleveland's work. The savor of cheap price is gone with the untimely breakdown. I do get undone when all my little plastic parts are askew when I get back into my 540i

The service Ted provided was top notch; my husband and I was very pleased with BMW as always. Service was impeccable from the front desk representative to the advisor. They took great care of our 750 classic. Thank you for getting us back on the road.

Total ripoff. Took car in for engine light. Mechanic installed one coil and supposedly one spark plug, I was charged $521.89, $336.39 was for labor. I was told the needed a tuneup and was given an estimate $939.85 for six coils and 6 plugs. The service light came back on and the car wasn't running like it should. I took it to my mechanic who had to put in another new coil and had to replace all spark plugs. BMW mechanic lied about putting in a new spark plug and could have done a tuneup on this same day instead of doing partial work and telling me to come back so they can charge me another outrageous price, and he didn't do the work he claimed he did. I have seen some greasy grimy mechanics before but Bmw is the worst ever.

Hard to describe how truly horrible the service is here. I had an issue that they wouldn't fix without me getting the CEO group involved. My contact in that group told me they've never seen such lack of respect - not only for me but for her. When the CEO line says they're bad, they're bad. From intake to the service director (absolutely terrible), I'd rather walk than buy a car from them. Even the owner ignore me. Use Classic BMW. They restored my faith in the brand. God, Solon BMW is so, so bad.

Customer service is terrible. I only come here because it is closest to my job. If you do not look like you belong in a BMW dealership they will give you the worse service. Save your self the stress and go to a different BMW location for service and purchases. Brought my car in because of my rotors were making a grinding sound and was told it was due to "environmental" factors.

Fast forward one month later they tell me I need to change my rotoRs and brakes (has my brakes done a month prior at this location) they completely ignored the fact that I brought up their mistake. This place is terrrible.

Dealership made a deal on a car in writing and I went through financing credit application which hit my credit rating and days later I was told they couldn't make the deal because they "fat fingered" the numbers. We went back and forth confirming numbers so I am not sure how this happened. They also have a down payment that I have been trying to recover for weeks with no resolve. Be very cautious here.

In my opinion, everyone should bring an outside inspector prior to purchasing any vehicle from BMW Cleveland. The certified pre owned BMW X1 that I purchased had the incorrect tires installed, chipped windshield and non functioning drivers mirror, among other issues. Recently we have had to purchase several small missing parts that were missed on their CPO inspection.

Our family had leased cars from this dealership for over 15 years and this was the first CPO vehicle purchase. They did remedy many of the issues, however, it was a terribly inconvenient uphill battle. I would recommend spending your money elsewhere.

I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs.

Crappy service. No one should come here at all. Shut the service department down! Had the X3 in for an oil change and new windshield wipers. Two hour waiting period and they don't let you see what they are doing to your car. On the drive home from the Solon BMW service department, the check engine/service engine soon light came on. This light has never been on in my car until it was serviced for an oil change here.

Why does an oil change take 2 hours anyways? They were probably messing or breaking things in my car engine just so I take it back to be fixed by them. We called and told the service department the check engine light magically came on for the first time after this oil change with them and they said to take the car in the next morning so they can scan the OBD codes.

We did this and then they said they can not scan the OBD codes without admitting the vehicle to service first. I would not allow this to happen since that means they take your car back where you can't see what they are doing and I do not trust them now. They lied and said they don't have a mobile OBD scanner to scan it in front of us. Well news flash world: ALL OBD SCANNERS ARE MOBILE AND BATTERY OPERATED.

Also there's a nifty thing that's been invented called an extension cord. Thanks for the worst experience at a BMW dealership ever. Will never go back here. I rather be stung by a bee anywhere from two to four times than endure this unethical and dishonest dealership.

I'm not shopping for a BMW. I visited with a friend who was curious. This was a very high end dealership with some very nice automobiles. The facility was very open and well lit. The staff was very attentive and answered all of our questions, even though they knew we weren't buying a car. They offered us water, test drives, vehicle material, you name It.

I suppose if you are really in the market for a luxury vehicle, they will roll out the red carpet for you. If I could afford one, I'm sure the experience would be a good one. This dealership is connected to another high end car dealership next door. I guess this is one stop shopping for luxury cars. Overall, I would recommend a visit to this dealership if you are in the market for a luxury car.

Boy this place has gone seriously downhill the past few years. Last time I took my car in for service (Apr-2017), I got it back and one thing was broken. And I was "missing" a personal item as well. Yes I try not to leave anything valuable in the car when I drop off for service. And this item wasn't valuable. But it was mine, and somehow grew legs and walked.

Service people giving me the runaround since April about replacing the item that mysteriously broke. And for a ridiculously minor part no less. Wasted more of my time than it's worth and will fix it myself at this point. So it's So-long to Solon BMW for me. Too bad too, they used to be much better.

After many years and over 94,000 miles of enjoying my 2009 530i I decided it was time to replace her with a newer model. I had always wanted a convertible and was excited to test drive the 650i, so my husband and I stopped in the local Solon BMW dealer to see what they might have available. From the moment we stepped in the door, my husband was greeted by the kind, knowledgable sales staff one would come to expect when purchasing a luxury vehicle. Unfortunately, I received hardly a second glance, not to mention any acknowledgement that the vehicle might actually be for me.

After about 5 minutes I had made my decision and we left the dealership. The next day we signed on that 650i at Dave Walter BMW in Akron and I could not be happier. So very sad that I had take my business to a different county to be considered a viable consumer in 2016.

BMW of Cleveland is an exceptional automotive dealership. I purchased a 2016 X1 and was treated like royalty through the entire process. Jim Laumer, our client advisor, was patient, friendly, and worked to get us the best deal possible. Managers Jeff and Pete treated me and my girlfriend like we were celebrities, making sure we were being helped, were well hydrated, and had no issues with our experience.

I use to sell cars and I can tell you these guys do things the right way. Their honest business and great service does have its downsides - they have a lot of loyal customers and sell their good inventory quickly. If you're looking to buy a new car do not wait or second guess your decision!