Holland Car Care

Had some issue with engine oil pressure for S60, contacted the shop and Shawn/Blake helped to squeeze in the check the same day, found the cause and timely informed me about the findings. Moreover, the team, especially Shawn, also went extra miles to help arranging tow service to transport the vehicle to dealer for repair. Really appreciate their responsiveness and assistance!

Excellent, timely service! They also provided me with a loaner car which was greatly appreciated. Services: Auto brake replacement, Steering & suspension replacement

COVID's made everything different. Even with reduced usage of a car, there are things to take care of and Holland, as always, were complete pros. This year's annual service on my car was done with strong considerations for limiting personal contact. I was able to set up my appointment by phone and dropped and picked up the car in a "touch-less" fashion.

I was kept up-to-date with what was going on with my appointment and would not hesitate to use Holland again. I miss getting to say "hi" to everyone at the shop, but their use of email and texting is a welcome addition to keeping in the loop on the progress of getting my car serviced.

The Holland team is terrific. I wouldn't think of taking my vehicles anywhere else for needed repairs and/or service. Services: Battery, Transmission, Air & cabin filter replacement, General repairs & maintenance

Excellent shop. Staff were friendly and flexible, communication was superb, and they did not try to upsell me on services unlike some other local garages I have been to. We will definitely be back with our other vehicles. Services: Oil change, Vehicle Inspection, Brake service & repair

I've been taking my BMW M6 and Mercedes G63 to these guys since I moved to the bay 4 years ago and have to say that they are phenomenal. Their work is impeccable and the customer service is world class! I go to the San Carlos location where Shawn takes great care of me. I trust them 100% with everything and only go to the dealership under VERY RARE circumstances.

I recommend Holland Car Care with the greatest enthusiasm! They take excellent care of my cars and I have trusted them for 15 years, and I'll continue to do so. Service: General repairs & maintenance

I have been taking my R350 2008 to Holland Car Care for 5+ years. Shawn is very friendly, knowledgeable and Customer satisfaction oriented. He will never try to upsell unwanted services for profit. Holland charges are reasonable with excellent quality work. I highly recommend them based on my personal experience.

In and out in 15 minutes to replace the hatch lift support on my Lexus SUV. Total repair cost was less than the estimate. I am always pleased with Holland Car Care's friendly and professional service! Service: General repairs & maintenance

Holland car care, specifically Shawn my service technician is always very accommodating when scheduling service and I really appreciated the repair of a nail in my tire, which Holland car care found! You can trust this service provided who always goes above and beyond since I switched from the other Mercedes' dealership who just wants to bill!

We've been taking our cars to Holland for over two decades. They are super helpful and deeply expert. For example, recently made sure my battery was replaced by an official Mercedes battery when I assumed a quality general battery would be fine. I also appreciate their loaner car service, and so much more, right down to their meticulous attention to detail. They consistently exceed my ridiculously high expectations!

Please read this. Two weeks ago I went to Holland Car care in San Carlos. My original service was fine and included a new battery. A week later I was on my way to a store near Holland and alarms and flashing lights went off indicating "Auxiliary Battery Malfunction". I barely made it into the shop. Jason's at the desk when I entered and from that moment on things went downhill.

He was clearly upset I hadn't made an appointment and set about doing everything he could to demean me and make it clear he was not willing to help me. I was shocked and confused by his behavior. Eventually Sean stepped. I can't be sure what caused this aggressive response but as a woman and an Asian it made me feel unsafe and incredibly sad. Think twice about bringing your car here if you're a woman or a person of color.

They don't use genuine oem parts. I had hood struts installed & had specifically asked if they were Land Rover OEM and was told yes. Later I check and see that they are a $9 stabilus struts, NOT Land Rover. Total charge $120+ If I wanted cheap parts on my $80k Land Rover I would have bought a beater car. 2 stars for fast work & responsiveness.

I called to schedule an appointment an the guy on the phone was really rude. He had a poor attitude, really pissed me off. I would definitely not go here if you're looking for a pleasant experience from start to finish. Terrible customer service!

Shawn and his team were great! Our iDrive system lost power after tinting our windows and I was concerned that the issue could take hours to resolve or worst case, the iDrive would need to be repaired or replaced. Shawn found the issue in about an hour! Holland was upfront about the uncertainty and transparent about each step. These guys really look out for the customer and are not trying to scam anyone. We will always goto Holland for our bmw needs.

This week I was having very slight break squeaking in the mornings with my AudiQ5. I did stop at another local auto repair whom quickly checked the front brakes and quoted me $1,100 to replace the pads and router. I wasn't sold on this and ready to spend this much yet. I decided to check around and on yelp. Finding Holland local and their great reviews and drove over without an appointment. Driving up I noticed the specialty cars, clean surroundings and met Jason a service manager. Covid safe we discussed my concerns and he was very informative and explained tomorrow they could put it on the rack to check exactly what's need and at no charge estimate!

Well the next day he called me and after a full description of what's needed and assured me at this time all looking good and it only needed front brake pads at around $400.00. A few hours later it was finished. What a honest sincere auto mechanic shop! Will be back and inform my neighbors.

I started taking my 2003 MB E-class here a few years ago and they are the best MB service shop I've used. Very knowledgeable about my older MB. They are fully aware of the cost of maintaining German cars and offer very reasonable pricing. Customer Service is exceptional and better than most dealerships. They are always friendly, prompt at responding, and accommodate unusual pickup/drop off times. I highly recommend Holland Car Care especially when you reached the point of being done with MB Dealership BS.

Great from the very first call through completion of the service. Shawn was excellent at communicating via phone and email. With The pandemic, they made it was not to have to personally interact., yet everything they did was right on budget.

Shawn, Holland Car Care Manager, was honest and up front, and tells me what my BMW z3 needs now and what is necessary, as there are lots of problems as it is a 24 years old car. He identified my lead - head Gasket, clean the base pan, replace the catalytic converter, balanced my wheels with new back tires, and a couple of things. I told him what my budget is now and he told me what was needed within my budget.

Go to Holland. It is better to talk to someone who knows about the BMW than someone who is guessing! You can tell Shawn knows his cars! Thank you Nextdoor Neighbours for the recommendations!

Shawn and team are the best. Great service and communication. Will bring my Audi there for all my servicing.

The best German car shop or any car shop around! Jason and Shawn are the guys to go see! They are the best! Great customer service and knowledge! Thank you guys so much!

Holland San Carlos (they have another location in San Mateo) worked on my 2015 BMW last week. They did a great job with no "human contact!" The car was picked-up and dropped off from/at my home! There was evidence the car had been wiped too. If you are looking for someone to take care of your car, but want to be safe during the pandemic, you should look at Holland.

They are significantly better than other service providers as they really take time to develop an understanding and relationship with their clients. I've been working with Shawn for many years. He knows the details about car service (Holland has been working on BMWs for more than 40 years) and only does what is really needed. No weird "corporate" rules, this is a an actual human relationship. Holland has been terrific with taking care of this car!

A few years ago Holland saved me untold amounts of money on trade-in value by doing a superb buyers/sellers inspection. Identified thousands of dollars in repairs that were covered by warranty. More recently, needed to get a battery replaced on my Mercedes. They were able to get the part in same day and get the job done quickly and at about $300 less than Autobahn wanted to rip me off for. They've earned my business going forward.

Thank you Brian for all the effort you provided for my car service! It's a great service!

Holland Car Care is absolutely amazing. Incredible customer care, fair pricing, service with a smile. They are definitely one in a million! Sue B.

Holland's great service, (alway's gets me in when I call), Their great staff, explains repairs, knowledge, comfort knowing they're taking care of you. I've been with Holland for many years, just because of the reasons stated. I just trust them! I highly recommend coming here!

When our "go to" car repair shop of many years closed, we were at a loss on where to take our Audi & Mercedes to for service. Several friends & colleagues recommended Holland Car Care, we were not disappointed. The scheduling staff are professional, honest & on-point, additionally Holland had the records from our previous car care center which made the process much easier & creates the continuity we want for the service records on our vehicles. An additional positive was there was no attempt to up-sell us on additional "recommended" service items & we walked away at or below the estimated cost when the vehicle was promised. This team knows what they are doing, have earned my trust & will have my business going forward.

This is a wonderful group of dedicated and honest professionals! Dealing with car trouble is stressful and intimidating, so I was very grateful when my friend recommended Sean and his team at Holland car care. They are incredibly professional and explained the nitty gritty mechanics to me clearly and patiently. You can tell they take pride in delivering honest, high quality work. I'm happy I've found a trusted mechanic and will return for future auto repair needs.