Motor Works

Simply the best of the best. I brought my car to several mechanics and they couldn't resolve my check engine light issue but Paul and his team were able to find and fix the issue the first time. Paul is a great mechanic: humble, attentive, considerate, detailed with his work, and thorough with any issues you're having with your car. Just the best.

Excellent customer service and service. I saved over three thousand dollars because of their honesty. The convenience of the secure after hours drop off and pick-up is an added convenience. Many thanks to you all! Service: General repairs & maintenance

I am a believer in "you get what you pay for". I had what I consider to be a more technical diagnosis and repair needed on my car. Although I paid more than I would have at my regular mechanic, in this case, I felt it was justified. They are very professional. Service: Transmission repair

So an update here - as mentioned in my previous review, I am a youtube trained mechanic. My 2016 WRX air conditioning died on me. I did what I knew how to do, replaced o rings, recharged it etc, and that kept it going a little longer, but eventually it just went kaputski. Call early on a Thursday morning to say that I want to bring the car in, but need it back in time to take a road trip next week.

Drop off 8am. By 9am I have a diagnosis. It's a bad diagnosis, but it's accurate - my compressor died. They get the part and have it done and ready for pickup by 12:30 the same day. Is their rate a little higher than some other shops? Sure. But you can have your choice of two of the three: cheap, fast, good. These guys are fast and good.

I can't sing these folks praises enough - and as someone who loves my car, I do not trust it to many places preferring to do maintenance and simple fixes myself. Gary and his team are amazing.

All the five star reviews here are true. They treat you like family when you walk the door. Took me in as a last minute oil change and ran me through exactly what will be done with the car and answered all of my questions clearly. But best of all is the efficiency and professionalism of the establishment. When you leave your car with them in confident you'll feel it is in good hands.

Moving from my previous mechanic in Morristown I was very picky for who I would be bringing my car to next; finding a mechanic you can trust nowadays is tough. I can happily say that each time I've been to Bridgewater Motorworks (I believe ~4 different times now) each experience has been fantastic and I've been blown away by their quality of service.

The team there is professional, knowledgeable, and easy to talk to even if you aren't "mechanically inclined." If you're on the fence then give them a try with an oil change and you'll see what all the hype is :)

The mechanics were top notch, my minivan is very old. Driving strong. With my goal of making it to 300,000 miles, my mechanic has the skills to get me there. Service: Engine repair

Bridgewater Motorworks consistently delivers high quality service and stands by their work. My bilstein shocks went and Bridgewater motorworks covered the warrantee even though the manufacturer didn't. I always get treated well there! Services: Steering & suspension repair, Wheel alignment

The folks that work here are amazing. They do excellent work, deliver on-time, and are very friendly. They also occasionally bring their dogs to work! You get to play with a dog while you wait for your car!

I can't say enough about Bridgewater Motorworks! I have been using them for years and they have never let me down. When you walk in, you feel as if they know you more than just a face. They are professional, up front and get the job done! Even when your in a pinch. I have had everything from oils changes to major work done on my truck and I have never been more satisfied!

My truck is my daily driver as well as my off road vehicle and it gets used hard and the team always makes sure she's in top shape for what ever driving I will be doing! Keep up the great job guys!

I believe the work performed was good and repair performed quickly, but boy was it expensive. Labor rates here are just as high as a dealer $130+/hour. Extremely expensive aftermarket parts twice the cost of OEM somehow, and $40 for "shop supplies" and $40 for "hazardous materials" wow $80 for what? Lunch for everybody? There were no fluids involved in repair. I could have saved 25% by going to the dealer.

Blown away by the customer service. Took my car in as I thought the starter had gone. Staff was polite and prompt, and even on Dec 23rd made sure to have my car ready asap. 31 point inspection was done and even received an email with detailed pictures pointing out anything that should be replaced/fixed in the near future. Will 100% be coming back for all future services and would definitely recommend to anyone looking for a fast, honest, and thorough mechanic.

We have used Bridgewater Motorworks several times over the past couple years paying literally thousands of dollars to have our vehicles maintained and repaired. Today after only being left one voicemail we have been threatened by the owner that we will be charged a storage fee for our vehicle when they have failed to even update us on the status of it.

They could do so easily by email or voicemail as they have done in the past. BESIDES THE FACT WE ARE IN THE MIDDLE OF A GLOBAL PANDEMIC RIGHT NOW. This is seriously one of the scummiest things a business could do right now. For clarification we are not upset about the possibility of a $25 a day charge. Thats no big deal. The issue is how this was handled and the blatant disregard for his customers safety shown by Greg.

I have used Bridgewater Motorworks many times for many different problems with several cars over the years and I once again am leaving completely satisfied with a job perfectly done. I cannot stress enough how thorough they are and always make certain it gets fixed right the first time.

We brought in the car for an emergency repair -- the power steering fluid had sprung a major leak. After the service was performed, the customer service rep told us the cabin filter was dirty and needed changing, and the transmission fluid was dirty and needed changing. The thing was, we replaced the cabin filter ourselves just two months ago, and the transmission fluid was changed just a couple months ago at the Honda dealership. Furthermore, the price we were charged at the dealership for the transmission drain-and-fill was HALF of the price quoted by Bridgewater Motorworks.

We are extremely displeased by this dishonest attempt to overcharge us for unneeded services. My wife and I have been longtime customers of this place and we thought we could trust them. Now we understand that we cannot.

Fast and efficient repair of my tire which had two holes before I had to be at work. I was grateful they squeezed me in and the price was super reasonable for the work. They have good WiFi if you need it. They also help the local animal shelter and had a dog in the waiting room which I loved.

Initially I was very impressed; staff seemed nice and facility was clean. They even had bottled water while waiting! I called for an appointment to get an estimate for tires, brakes, and a heat shield. When I went in, Becky asked if I'd like them to do a thorough inspection of the vehicle. I said yes and patiently waited. Well, after the inspection, I was told I needed about $2400 worth of work.

I said I needed to think about it as I was surprised at how much work they claimed was needed. When I asked for my keys, Becky told me I owed them $130 for the inspection. I said I was not aware of such a charge and she insisted she told me when she asked about the inspection. I said she didn't, nor did she when I called the day before for the appointment.

She again insisted and demanded the $130. I refused to pay and was expecting her to call the police, but she just gave me the keys. I brought the car elsewhere for a second opinion and they said I did not need so much work. For example, Bridgewater Motorworks said I needed a fluid flushed because it was "discolored" whereas I later learned the discoloration is a function of the heat and does not impact the integrity of the fluid. Not only was I put off by the $130 fee and being called a liar, but for padding the estimate with unnecessary work. Beware.

Terrible customer service. I tried getting a quote on a broke brake hose and on the workers gave me a nasty attitude. If you can't give someone a quote that is fine but the nasty attitude is unnecessary.

I went in for an oil change, that went fine. They found a few other things that my car needed and tried to overcharge me for work. Only one of my tires is bad, but they want to replace all four. There's another part that they need to replace, they quoted me $682.03 for a part that shouldn't cost more than $250. I don't appreciate being taken advantage of, so I'll take my business elsewhere.

I went to BWMW with a simple axle replacement, first Becky tells me she doesn't want to price out an axle without driving the car. Fine understandable but then they tell me I need an alignment and wheel "dismount" and balance. That took 3 days then they tell me it's not that it's the axle DUH that's why I brought it to you so whatever I tell them get the axle and fix it and they did.

Now here's the problem Becky promised me a call back 3 times and all 3 times I didn't get a call so I had to call them. Then the "dismount" I was charged for never happened seeing as I still have the nail that I know was in there before I took it to them and the other tires valve stem is STILL leaking like I knew it was so they never performed the job all they did was rotate my tire and left ALL valve stem caps completely loose.

The "free" car wash was never done either I asked about it and she gave me a little coupon to wash it. So I leave I wash my car my self and notice the fender wheel well was sticking out I had to push that back in so I contacted the "owner" Greg at the email they have there and I have yet to hear back from them, the rental was a complete mess 250 deposit is too much for a "loaner".

The axles are installed good but I doubt they're real OEM because they don't feel so smooth but whatever I guess. So I'll keep working on my car on my own and stay far away from this place. Also everything came out to 1400 expensive.

The sign at the door says, "Home of the Red Carpet Service" and I believe it. I don't think I've been to a auto shop that cares so much about the comfort of their clients. From when I first called, they were kind and accommodating. There is a cute doggie in the waiting room greeting us and making smiles. There is a free charging station and desk if you need to do work. And if you're a AAA member, you get 10% off labor. I only had a lightbulb replaced but hope to come back for future work. :

Bill took care of a very messy brake situation. It was a little more than I excepted to pay, but the expertise and know how far exceeded what I expected. I found a new mechanic. Thank you for all your hard work. From the receptionist to pickup I recommend highly.

Superb customer service, fair prices, quick turn-around, and they have never tried selling me things I don't need. This was the first place I found upon moving to the area in late 2011 and I haven't been anywhere else.highly recommend! I just wish they had weekend hours, hence the 4 stars.

This place exagerates the prices. They think you're stupid. For simple things and parts they charge an arm and a leg. For a job that costs $300 somewhere else, they charge $600. I suggest you look things up before you say yes to repair. Thats exactly what happened to me. Not cool at all.

TERRIFIC! I used Bridgewater Motorworks for a PPI (Pre-Purchase Inspection) for a car that I found at a local dealer. Being across the country I needed someone to act as my eyes and provide me with all the goods and bads* about the car. Brianna was extremely helpful, communicative, and patient with all my requests and was able to answer all of my questions so that I could make an informed decision. Happy I was able to work with Brianna and would suggest anyone head over for PPI, service or otherwise.

Awesome service. I brought my husband car in for an oil change at 8am and was heading home by 8:45am. Great atmosphere and friendly people and dog! I'll be bringing my car back for service next time.

They are extremely fast Beautiful service my only concern with BWMW a few months back they repaired my stick shift infitinti, my total cost in repairs came up to $10,700. I had to return many times to fix the same problem that I already paid to fix months after the completed repairs.besides that wonderful service and they worked with me on payments.

As always great service and good advice. Never disappointed in Greg and his staff! Waiting room is comfortable and clean. However I never have to wait very long.