Heritage Ford

Recently bought a brand new vehicle. After a week of driving it, it had some issues and it was towed to their service department. It stayed there for 3 weeks. I was never offered any help or solutions, I had to reach out to them and set something up because I desperately needed a vehicle. They offered me a rental that they would partially pay for and only for 10 days.

Including gas over $200 came out of my own pocket to cover those 10 days. When I was told I could get my new car back I raced there because I had a busy day and nearly no time but wanted my new car again. I didn't have enough time to return the rental that exact day but it was only Tuesday and was told I didn't have to return it til Friday anyways so I figured it would be fine if I simply returned it the next day on Wednesday. Wednesday morning comes and a service member calls me and rudely states that I should have returned the rental that day and they would not be helping me with the one extra day I took.

I explained how no one made me aware of that and I was planning on returning it asap. If they had told me this prior I would have waited the extra day when I had a little more time to pick up my new vehicle and return the rental. Keep in mind my new car was in service for 3 weeks and they had only partially covered 7 days of the rental. Their service department needs to work on communicating things properly to make the patrons aware of situations and charges.

And the attitude I was given was not necessary especially after having to deal with all this for the past three weeks. Extremely dissatisfied and unhappy with heritage Fords service department.

Worst place ever Give a quite and end up charging me more than expected. With a new tire charge plus a rotation? Im a woman but not stupid They find a way to charge you if you dont speak up And im not the only one Look for another place buddy. We shiuld have the option to not give them stars at all

Heritage Ford Modesto has an awful service department. It is a disservice. They have a service writer (O.J.) who is "less than honest". He will say one thing by phone, then change his story after they have your vehicle. I do not recommend you trust these folks to service your vehicle, unless you don't mind being hosed. They do not stand behind their substandard work. Your vehicle will be better serviced by the Three Stooges. WHAT A DUMP!

Pretty lousy, called about service and a recall. Guy was clearly irritated he had to answer the phone, didn't want to look it up without recall # even though I had vin#. Recall # only gives you that particular recall, ford in the next town looked up with vin and found a total of 3 recalls. Asked about ac service and would not be given a price, a bunch of run around even though I asked specifically about ac recharge/service.

How do you not quote a price? Transferred to a voicemail at the end of it all. Frustrated, I tried to communicate through website chat and here I am 10 hours later with no follow up. It took 5 seconds for the ford dealership down the road to line me up and quote me on ac. I don't need a response from Heritage, I truly hope reviews like this get brought to the attention of the lousy staff and result in some changes.

I get it, good people and workers in general are in short supply, but every place is dealing with that. Figure it out guys. By the way, this is my work vehicle, 1 of 8 vehicles that will now never be serviced at Heritage My name is Holland not Erik, I work for an engine distributor as a dealer rep, not a mortgage company. You do not have my vin because your team would not take it and this vehiclecame from Nebraska, so you dont have it on file.

At no point did I become "irate" and I never claimed to know the owner, I have never set foot on that place. You either have your wires crossed or have intentionally compiled a list of nonsense in an attempt to negate my initial review. I've left 2 bad reviews in my life, I don't take joy in it.feeling ok about this one though. This shouldn't be a fight. Again, the review was an attempt to bring issues to light so maybe your team can fix things, I didn't want a response and certainly wasn't expecting one this crazy.

Unbelievably outstanding, "Take note": 4 days prior taking my Ford Taurus to Heritage Ford, I was experiencing problems with my Audio and Phone Sync system. I tried better than half dozen places to correct my issues. Not only did these places fail, their knowledge was limited and I began to have major concerns. Being from Oakdale, I decided to reach out to the reliable Heritage Ford in Modesto.

My first impression was: when I placed a call to the service department and explained my issues in my concerned voice! Their response was, can you bring the car in 7:50 a.m. "Wow", I jumped on it right away. During and after the service was completed. I was astonished by the proficiency and quality of the service. AND to my amazement, "I WASN'T" taken to the cleaners. Driving home back to Oakdale, I felt like a youngster with a smile from ear to ear. Way to go Heritage Ford, Modesto.

Definitely not happy. Bought a color matched folding bed coved for my F150, forced to pay for installation via online. They tried to charge me an installation fee which I had proof of the email stating I paid it in advance. Had an appointment at 10:30 am. Truck wasn't done till 2pm. Everything I've seen online with installation with these is 30mins-1hour if I did it myself.

So a professional should be done quick and easy right? So we walked around went to lunch, did a little shopping. Came back around 12:30pm and my truck was still not even touch. Hadn't even started working on it. Then was told it would be done around 1:30pm. Whats the point in making an appointment if you're not working on it at the appointment time. Will never go back for anything there, but the cover looks amazing and seems to have been installed right. Only reason I'm being generous with a two star rating.

Juan Leon is an excellent sales representative of Heritage Ford. He was professional, courteous, knowledgeable, and made my purchase of a new car a seamless experience. He promptly returned my texts and phone calls, and if he didn't know the answer to one of my many questions, he found someone who did. The other members of the staff at Heritage Ford were also great. I was very impressed with the dealership. I highly recommend Heritage Ford to anyone interested in purchasing a car!

I was on a mission to buy a new car and it began and ended here. On Saturday the 30th of January I stopped by here to look at the new car offerings (an Escape in particular, though was curious about the Edge) I was greeted by Armando, very friendly, non pushy sales man. He asked me if I knew what I was looking for, and I told him I was interested in an Escape, but that I'd not seen one in person and just wanted to look at them and kind of get a feel for the size of them etc.

He said his wife drove an Escape and that she was very happy with it. After looking in the new lot, he also suggested I have a look in the previously owned section. That's when I saw her. (She would be Phasma and mine, but more on that in a bit!) A beautiful white escape with the titanium trim level. She was near the street with the big balloons tied to her and just a beautiful suv!

I walked around, took a couple of pictures of her and got Armando's card, telling him I'd be back when ready to test drive (I had 4 models of cars I wanted to get a feel for etc) Now my family has used this car lot for nearly 40 years. I went and looked at a few other cars/suvs and did some test drives Saturday afternoon and Sunday morning. Then it was back to Heritage because I'd not sat in or test driven this beautiful SUV. Armando was off that day, I thought about calling his cell phone but hey!

Everyone deserves a day off! But I was greeted by Irene who was wrapping up some business then said she'd show me the car. Well, we went for a test drive, I even had her drive (so I could get the passenger experience and push buttons etc) I didn't want to wait anymore! This beauitful car had only 10k miles on it, does EVERYTHING (I swear it can do my laundry, I just havent found the right button lol) and I got it for a great price.

We did the paperwork and Franklin (he was great by the way) explained the paperwork (this was a new experience for me) he also explained my options with no upsell on anything - I ended up getting to extend my warranty by 3 years for minimal cost. I appreciated him taking his time explaining certain things and forms.he helped it go smoothly. Overall, it was a great experience.

My only advice would be to keep in contact once the deal is wrapping up. Silence or getting put on hold for a long time when we call in with a question is concerning. So: look for Armando and Irene (and Franklin too!) and you'll be alright!

Our 2013 Ford Escape has a different layout of fixing repairs at home. We tried other shops that just can't complete or start repairs. Heritage is the only reliable and accurate place that has been able to fix any difficult repair our Escape has. Omar helped us tremendously after our blower motor was installed incorrectly (falling out of place and not screwed in) by another local shop. Plus the techs got it fixed on Christmas Eve! Thank you so much Heritage Ford Staff and Omar! - Michelle and Ashley

Been coming to heritage Ford for oil changes on my 2014 mustang for over 3 years now and have decided I will not be returning. Upon my last visit I also paid for an AC recharge which they charged me $150 for, just to tell me there was a leak in the hose which would need to be replaced and installed that would be an additional $700! I thought that price was a bit steep so I took it to a certified AC technician for a diagnostic where they ran dye through the hose to find any leaks.

To my surprise no leaks came up and they told me all that was wrong was that it was completely empty which means Ford didn't even try filling my AC yet charged me $150 for AC refrigerant! So grateful I was referred to M&D auto in Tracy for the diagnostic and fill up, they only charged me $80 and my AC has been working perfectly ever since. I immediately reached out to heritage Ford for a refund since their AC tech charged me $150 for a false problem and tried to scam me into paying an extra $700 for unneeded repairs.

Instead of issuing a refund they told me to bring my car back in so they can take a second look at the hose but of course I wasn't naive enough to allow them to go under the hood again after everything was already working perfectly. So I'm out $150 but saved $700 nice try heritage. I highly recommend anyone getting serviced by heritage fords service department to have a separate mechanic give a second look before paying for any repairs they say your car needs.

Also the customer in line before me was arguing with the service reps for a similar issue, so at least they're fair and pull this scam on all customers. I left 2 stars because my oil changes were always good and Omar was always helpful, but this AC scam lost you a customer and should cost you guys a lawsuit.