Chicago Harley-Davidson Dealer City Limits Harley-Davidson

I bought a motorcycle from this place on June 4th. Buying experience was great. However, I ordered some parts the same day and was told that all of them except the rear passenger pegs will be in a few days. When I checked in a week later I was told they will be delivered any day now. Well it's June 23rd and I'm still waiting on my extended controls.

And the worst part, whenever I call the parts department, the one and only guy that works there is always busy and cannot be reached. (Currently on a 20 minute hold with the parts department). City limits, maybe hire some help at the parts department.

City limits Harley and all the staff are amazing. Special thanks to Anton in sales and Ron in accounting huge help and helped me find a great first bike.

1st class down and passed the written test. Driving Thursday and Friday. Everyone is so nice! Our instructor was a very cool guy!

I've been going into city limits Harley Davidson on and off for the last 15 years. April 8th 2022, I went in there and purchased some parts for my 09 ultra classic. I was told these parts were located at their other stores. I could pick them up week. Which were less than 50 miles away. As as of today April 18th I happen to be in the area, I stopped in to pick up the parts I was informed they still were not at the location.

So I canceled my order for over $400 parts. Very disappointed. I am sad to say over the years I've been disappointed with the service lately at City limits Harley Davidson. That's too bad I used to enjoy coming in this place.

Very good place for service. Derek will answer all your questions and will help you. I recommend this place for service.

Looked like they are phasing out this store. No new bikes on display and minimum of apparel on the floor.

Great service but like most HD stores I have been to since covid stock is limited

Awesome place in the suburbs of Chicago. Great lookin store with very helpful peoples. Also great merchandise there as well as bikes

Way too expensive to buy parts if they have them in stock which they normally don't. They open Saturdays at 10:00 must be a bunch of ladies that work there starting at 10:00 on a Saturday.

It was great to see motorclothes back at City Limits and everyone was warm and welcoming when I was there. Thank you I love my new HD tank top!

My father brought his bike in august 2020 because the taillight wasn't working and was leaking oil from several places. After four months and the bike being transferred to another location, They told him new handle bars would fix the taillight. He approved the work, then passed away in January 2021 (5 months later and still no work has been done).

Now I, his son, call and pay 1,240 in February 2021 for handlebars, they delivered it after two more weeks. The taillight still didn't work! They picked it up the next day, and I got it back July 22 2021 (5 months later). They said there was a frayed wire in the taillight. It took 11 months and $1,240 to fix a frayed wire. And they did nothing about the leaking oil. Also every time I called and asked to speak to a manager, they hung up on me, this happened at least 6 times. I will actively avoid this company from now on.

Confused by the local shops doing certain things, service at one, sales at another, parts at another. Received a call from Corporate, explaining the restructuring due to the current economic environment. Was very apologetic and explained the new sales and service model. The information is sent out in the emails that I so readily delete. Great Work Nick!

Just had my 1,000 mile service done on my 2020 Road Glide Special at City Limits Harley-Davidson in Palatine today and I must say that I'm very happy with the service I got done today. I also had an issue with my front right turn signal lamp and they easily fixed it for me and knocked a good chunk off my quoted bill because it was an easy fix for them which I really appreciated.

They also did some other adjustments on my bike for me as a courtesy which also made me happy. I mostly dealt with Shane who was very kind and professional, but I believe another mechanic worked on my bike, but didn't catch his name, but he seemed great and professional too. Very happy customer here. I will say the bill itself wasn't cheap, but with the professional service I got done today, I would say it was well worth it. It's like they always say. You get what you pay for.

I'm not here to actually review this dealership but more so the HD Credit Co. If you are buying a Harley, DO NOT, REPEAT, DO NOT USE HARLEY CREDIT. Worst customer service in history of customer service. I paid off my bike through them and then tried getting my pay off letter. I spent three hours on the phone yesterday and spoke to someone all of about 10 minutes of that time.

Every time they had to do anything at all, it was please hold for just a minute which turned into 20 - 40 minute hold time. I was so pissed after the call and the disconnection and waiting and waiting and waiting, I could hardly speak. I spoke to three different representatives and all three gave different conflicting information. Save yourself the hassle, time, and extremely high blood pressure and go with a local bank you can just walk into and get help face to face. This experience was by far the worst I have ever dealt with. What a bunch of JACK A _ _ES.

Bought my firs Harley from these guys! Elliot Kravets is the man to see there! Hands down the best experience I've ever had at a dealership anywhere! Thank you guys! Keep up the great work!

Worst service in the world! They have held my bike hostage for two months with no end in sight. Rode my bike in to the place only problem it had was hard cold starting. They did not touch it for two weeks then claimed the battery cables shorted out when they tried to start it. Have been waiting six weeks now for battery cables to come in. I would NEVER take my bike here again. Only reason I gave them one star is that zero stars was not an option.

I'm never ever going back to this store after me and my buddy's terrifying experience! We went there to look for some bike and possibly test ride and buy some apparels as we are loyal Harley Riders. While we were at the store their sales guy Jeremy came to us and asked us about the purpose of our visit at which we told him that we were looking for our next level bike and we wanted to test ride it.

We introduced ourselves, that we were previous customers in their store and that my old bike was repaired in there shop and paid $9000 for the repairs a few months back and my buddy was about to buy a bike from them a few months ago but after finishing all the paperworks only to know that the bike was sold already to other customer. Jeremy proceeded on telling us that there will be an event in 2 weeks from that day and took our names and numbers and told us that he's going to set up the test rides on that particular day.

After he left us, we saw 3 policemen that came to the store but we didn't mind them. We then decided to go home and when were about to go out of the exit door the cops stopped us and told us that there was a break in on that morning and it matches the description of me and my buddy. To our surprise, we just laughed it off coz we know we got nothing to hide so we gave our IDs, cooperated with them and told them that we were previous customers of that store.

The cops were cool with us and they told us that everything was good. After talking to the cops, we then realized that this sales guy Jeremy never intended to do sales or invite us even on the event 2 weeks from that day and that his real intentions were to get our names and numbers to call the cops on us because we looked suspicious and that we match the descriptions of the guys who broke in in the store.

Question is? Who calls the cops on you after introducing yourself to him and telling you that he remembers you well from your previous transactions on their store. Also, If we were the people who broke in in that morning, who on their right mind will go back to that store, few hours after the break in?! This could have been handled in a different way, if only their sales guy Jeremy let the police do their thing, instead of him trying to be slick on getting our informations or if he could have been straight up and told us that they need to verify our identity.

He came and talked to us pretending/acting like he's selling something but at the back of it, he has a hidden agenda. It was really a bad experience to us, hope nobody will experience the shame, embarassment that we went through on that store, as most of the customers and staff were looking at us, its as if were really some kind of criminals. We'll never go back on their store again and still hesitant on going to other Harley stores coz we are still in trauma that same experience and treatment might happen to us again from their staff.

Will never go back. I purchased 2 bikes from there when Kolt and Jimmy were around. Tried going back for service and stood there for 15 minutes until someone that looked "thrilled" to be there came out. They didn't know any pricing and just didn't seem interested. I'm glad I was turned to Fornarelli Motorsports for my motorcycle needs. They did a hell of a job with my cam/intake/pipe and tune setup and for less than half than what these guys wanted. Adios city limits.

Beware of HD Riding Academy. Avoid taking the MSF course here. You're better off saving your money and going to a local community college where they'll certify you for your license onsite. Our entire group at this HD course was under the impression that we were going to be getting more out of the $350 course. Quite a few of us know people who took the MSF course at other HD locations and their experiences were more substantial than this location.

Other locations offer you lunch, give you complimentary swag, dedicate 1-on-1 coaching with you, take you out of the parking lot & into longer distances, offer you free bike rental, and offer extra time on the range to practice, y'know all the customer service/brand loyalty protocols. You get none of those here. Many of the members of my course group timidly commented on how impatient the coaches got on the range and the how the expectations were set high for people who have never touched a motorcycle before.

One of our group members didn't even show up the last day after getting scolded on the range for making an honest mistake. It was frustrating for us to find out we had to go to a different HD location to take the state exam on Tuesday morning, WHEN they're ready for us to take the exam. They overbooked their courses before the Secretary of State started motorcycle testing and they're now backed up by weeks.

Giant error here. This defeats the purpose of taking the MSF course at HD, which is supposed to be a convenient experience, but we now have to wait weeks to get back on two wheels for the exam that we have to drive out to a different HD location for. We paid $350 to get a copy of the MSF Roadbook (outdated versions btw) and ride on motorcycles for about 12-hours. Not worth it at all.

Was in there Saturday to pick up a part for my motorcycle and was told out of stock however you guys had one at a sister store I believe I was told Villa Park, I asked when you would have the part and was told 2 week time frame and 160 some dollars plus tax. well I passed on it ordered the same part out of state 128 dollars later and will have on Tuesday. I'm not sure why it takes so long to get a part from Villa Park now I'm not a business man but that's not real good business my opinion.

Oh and you also had some police road Kong's in there last year selling them for 12.9 k you have one there now same dept Evanston asked a guy how much he tells me mid 14s really

I use to live the place. Now I will not do any business there again. The service department is the worst. Put my bike in for winter storage had some work done. The Covid hit and when it was time to pick up, couldn't get a hold of anyone. They said leave a message and they will call you back by end of day. Still waiting for that end of day. I had to go to the shop to get answers. Was told pick up in a week went back and half the stuff I wanted done wasn't done.

They said 2 weeks because now the parts are missing. Tried calling to see if parts are not n and again had to go to shop to get any answers. Finally parts came in and brought bike back in to have them out on. Was told be done in 3 days. Again tried calling and nothing. Had to go back in a week later to find out that they didn't even touch the bike and the wrong parts were in.

I just told them give me my bike and they did. What really scares me is the owner of this one owns all the other dealers around me. I may have to take my bike into a non dealer which is fine I guess. Just a shame that the owner would allow such a thing. Don't go if you can help it for service. Parts guy is awesome btw.

DO NOT GO HERE EVER! I have brought my bike there 2 times the first time was a nightmare but I didn't learn my lesson. To make a very long story short they have had my bike there since Nov 2018 it is 9-5-19 today. called them well over a dozen times in that 10 month period. just today called and was told that they had to check with the technician and would get a call back(herd that 5 or 6 times and never get a call back that's their go to line). The riding season is coming to an end and still do not have my bike. Worst business transaction of my life.

NEVER AGAIN! I'm almost embarrassed to admit that these guys basically held my bike hostage for almost a full year. Yea, I could have picked it up last October, knowing that it would have to go back in to finish the service work once the parts came in. but where was I going to ride in Illinois in October/November? My nightmare started when I dropped my bike off for a 20,000 mile service in late July, 2018.

I also asked them to look at the problem with my bike backfiring constantly. A few weeks went by with no communication from HD. I called and found out that i needed a new rear tire and battery. After that. silence again until I finally chased them down again in late September. At that point I thought the bike would be done, but they asked me, "Wasn't there something else that I wanted them to look at?" I said YEA.

What about the backfiring issue? WTF? They started working on rebuilding the carburetor, and had to wait forever for parts. I told them to just keep the bike for the winter at that point. I started calling them this spring as soon as it warmed up. I got one story after another, and finally got my bike back a couple of weeks ago, in early July, 2019.

The bike runs great, but my customer service experience was horrible. No communication. The amount of time it took for them to service my bike was totally unacceptable. It cost me a small fortune and I ended up with a very bad taste in my mouth. I will never even walk back into this dealership ever again.

I've had nothing but great experience with this place. From buying my Harley Davidson Fatboy to servicing it and resolving my questions (many!) the staff has been very knowledgeable, attentive and polite. Their customer service is exceeding your usual expectations of standard "dealership" practices - they are genuinely interested in making things right for you as opposed to pushing sale through. Michael "Gus" will take care of you and follow up with any concerns great guy. Excellent buying experience. Love my new bike.

Awesome Staff. I love walking into this store. You can feel the culture right away. Everyone is so friendly. The place is organized and clean. Gorgeous bikes all over the showroom

Harley Davidson in Palatine embodies true and genuine customer service. What began as a very disappointing Father's Day Weekend ended up being resolved through the efforts of Doug and Rob. We are so thankful for people like Rob and Doug who pride themselves in helping out their customers - they are the only people with whom we will ever collaborate for future rides and purchases. If you are seeking to purchase a bike, this is the place to go.

I would like to explain the nature of my review so that there is a clear understanding and to get everything in writing from City Limits. -I asked City Limits to go over my bike in totality over the winter storage season and if it needed anything to go ahead and do the work. The bike was scheduled to be dropped off on April 23, 2018. It never happened.

My bike was dropped off 3 weeks later and 10 minutes into riding it the day it was dropped off, the bike stopped running. I am not saying City Limits caused any damage to my bike, what I am saying is that they were asked (and had 5 months) to go over the bike to make sure that it was running properly and they did not. -They also told me to order parts that did not fit my bike.

When I called to speak to someone, City Limits proposed solution was to buy a new bike. After this proposed solution, a time for the bike to be picked backed up was made and I wound up cancelling that appointment. I will not go back to the service department at City Limits, trust was broken. -The communication could be greatly improved. Get everything in writing from City Limits

My recent experience with the Service Department was not good. I brought my bike in with a problem that was covered under warranty. 15 days later I got it back (about 3 hours labor). All during this 15 days I was lied to repeatedly. They screened my calls and I busted them by calling from my wife's phone. It goes on and on. They even changed the email on file for me and, they put the same oil back into the crankcase that came out of the bike. Really?

I will never take my motorcycle back there. It's a shame because I've bought two motorcycles there and I hauled my motorcycle 500 miles to get it back to a dealership that I have always trusted.

Had the absolute worst experience at this dealer. I have been a customer for many years. I took my bike in for service and never received one call from anyone. I had to make numerous calls to the service department, the service manager and the GM. No one had any idea what is going on from what was wrong with the bike to where the parts were to who's job it was to communicate with the customer. They have lost a long time customer. I won't spend another penny there.

Rented a 2015 Street Glide from Ky at city limits. Ky was extremely helpful every step of the way. He took the time to explain all the gadgets on the bike before I took off, including the Bluetooth and power charging function on the bike so I could jam to my tunes and ensure that my phone wouldn't die along the way. The rental was a lot cheaper than some of the other Harley dealers that I researched in the area and it included unlimited mileage, something I didn't get last time I rented a bike in Texas. The street glide was perfect, it only had 500 miles on it. I'd definitely return to rent again.