Eastside Subaru

Called around looking to get a car quick and one that I liked on the lot. Jose Vazquez reached out to me to help me find my future car. He was patient for me to reply, I called him up, went and checked out an outback that was on the lot and took it home! At no point did I ever feel pressured like you would expect at dealerships. He felt like a friend throughout the whole process and made sure I received everything I needed to have a great experience!

I worked with Jose Vazquez looking for a car in inventory that I could take home soon. He was very patient with me, all it took was one call and we agreed on a Outback that was perfect. He was transparent through the whole process, never did he make me feel pressured like dealerships do. With the way the market is and how much leverage dealership's have, I felt iI got a fair price. He made the whole process great for me and really felt like a friend helping.

This review is for sales process as I can't speak to the car service yet. We worked with Ryan T. and had a fantastic experience. I was really dreading dealing with a pushy car salesman but Ryan was excellent. He was friendly, knowledgeable and didn't continually push us if we declined an upgrade. He kept up with us as we moved very quickly while also juggling another customer. Plus, this was the only Subaru in the area that had a Wilderness on the lot. Everyone else we met was very friendly as well (Finance - I believe his name was Isaiah). Thank you Ryan & team!

Getting sick of the treatment at Eastside after bringing my Forester in for years, purchased there. The last straw was having my car held hostage until the latest ~$5k repair bill was paid in full. I know the associate wanted me out of there and I wanted to leave, so luckily we made it work. Imagine my surprise when the brand new set of tires I had installed still don't hold air.

The shop/ service center is not even close to worth the money. Will be going elsewhere, I may get the tires installed properly at Firestone and send Eastside the bill, it'll save me yet another trip to Kirkland.

Sales manager Lexie and finance manager Brie was a dream team for me. They did all the exhausting car buying process pleasant. I came to the dealership to know my options and ended up with a new outback. There was no pressure on me, and it is actually made the deal. I am more than satisfied with the process.

My experience at this dealership was wonderful. As a woman shopping for a car, I experienced a fair share of talking down to, but not here! Artur, the salesperson I worked with, was honest without being pushy or talking down to me. I told my husband I was happy to drive 25 miles out of our way to purchase our car here rather than the closer Subaru dealerships with more stereotypical salespeople. Artur- we're so grateful for your help!

Got my new Subaru Crosstrek by just negotiating over the phone, which was very convenient considering we're still in the pandemic. Delivery took a couple more days than expected but overall service was very good. I didn't felt any pressure on buying additional packages I didn't want to buy. Very respectful staff.

Bought a new crosstrek and had a great experience. They were honest and up front about the process and didn't try to upsell us or anything. I upsold myself, but I didn't feel any pressure. Highly recommend Justin.

I'd give a zero if I could. I got my car in because it's under warranty and the lock wasn't working properly on the key fobs. It might've been because we had a little bit of snow, but my key fob never acted improperly when it was snowing inches so didn't think that would be the problem and I thought I'd take it in to get it looked at.

I go to school in downtown seattle so if my key fob doesn't work it would be bad for others to know that. The Service Adviser spoke to me in a condescending manner mentioning "it isn't an issue. It's never been an issue. I can't do any reprogramming without all 3 keys. Even if you brought all 3 keys I wouldn't do anything." I just wanted a note on file so if the problem happens again throughout my warranty we can maybe recognize the pattern. I've also had a problem with the range of locking my car and sometimes I'll have to press the key fob several times.

He avoided eye contact, spoke monotone the whole time- along with the other staff members. They didn't seem busy doing anything. Surely they could've spent the extra seconds to not be complete a-holes. Anyways, Shane Harrington, the Service Advisor, set off my emotions and I'm currently writing this crying in a parking lot because I've never been spoken down to like that before.

The place is a block away from my work so it would've been convenient to go there but I'm giving them 1 star on Yelp and telling my friends and Yelp followers not to go there because their customer service was unhelpful. I understand there wasn't a lot they could do since the key fob was working again, but tone and delivery of words could have prevented me having a mental breakdown over this. Eastside Subaru know that they need a refresher on friendly customer service and the Subaru Love promise.

Even the receptionist over the phone spoke in a condescending, "I'm better than you" manner. I'm in my 20's, a female, and Asian. If you meet that description too, don't come here because they will see you as someone who isn't important. Thanks Shane for the business card. Now I know I'll never talk to you ever again

Leased a 2022 Forester Limited at full MSRP $35,923 because they were one of the few dealerships with incoming inventory available. Given the market, Eastside Subaru had all the leverage so there was zero negotiation. This was purely transactional, and a relationship I might not continue for future car purchases. Pros: 1) They picked me up - Jordan was great and offered to pick me up b/c I live in Seattle and didn't own a car. Cons: 1) Pricing - I was told if I did not accept the MSRP offer by today, they would increase the price by $3K tomorrow. Eastside Subaru also did not Subaru VIP pricing.

As part of certain memberships (e.g. ASPCA, Leave no trace, etc) you're entitled to 2% below invoice, and I've purchased my previous cars under this program. Eastside Subaru did not accept the VIP voucher. 2) Communication on financing rates - While I ordered the car a month in advance, I could not get the sales guys (Jordan and Bain) to give me a clear answer on what the money factor would be.

This is an important data point to decide between leasing and buying. They kept punting saying "its determined by the finance department and we won't know until we pull your credit when you come in." The finance department is literally one person who works in an office across the hall and they very well could have asked. They at least could have said if your credit is between XX and YY, your money factor will by ZZ.

It was frustrating the lack of transparency they have on interest rates. 3) Communication on delivery dates - I was first told the delivery date would be 12/28 and so I had scheduled to take the day off of work in anticipation for this. Then I get a call on 12/23 saying they received it in the morning and I needed to go in to pick it up otherwise they would sell it to somebody else.

We worked out that Jordan would come pick me up on 12/24, but I still had work that day and it was Christmas eve so this was pretty inconvenient. 4) Communication on insurance - I wish they had communicated that you need to get car insurance prior to stepping foot onto the dealership to sign paperwork and drive off. They knew I did not own a car so why would I have insurance?

I was at the dealership scrambling on my phone to find insurance, and I would have liked to have been able to comparison shop rates. This was an unnecessary stress that could have been avoided.

I'm in love with my new Crosstrek. Buying a new car is about as fun as a pelvic exam, but Eastside Subaru made the process fairly painless. Justin Skoll was quick to answer all my questions, easy to work with & accommodating. I was able to get the exact car I wanted & the entire process was quite pleasant. If you're in the market for a Subaru, I recommend them.

We were buying our second car and we glad that we met Justin from Eastside Subaru. He was very helpful and friendly. He did not try to oversell us and instead managed to get us a very good deal for our new Forester. Overall, we had a great experience with Justin and Eastside Subaru, esp. comparing to other dealerships we visited before. Our Forester arrived few weeks ahead of schedule (which is great!) and the pickup process was smooth.

I ordered a new car from Eastside Subaru months ago. It just arrived at the dealership yesterday. I asked them what they would give me for my trade and it was $4000 less than Michael's Subaru of Bellevue. I said I needed to sell my car first to the other store so I could have the money for my down payment and could come in next week to sign paperwork.

The salesperson Artur threatened to sell my car to someone else if I didn't come do paperwork today or tomorrow "to help them close out the month". I said I would need to take my car to the other place first and I would have to come in next week. Then Yura the general sales manager called me to yell and threaten again to sell my car to someone else if I didn't come in today or tomorrow, again because "they needed to close the month strong".

I understand new cars are at a premium these days but I don't think it's fair to get yelled at, and I assumed I would have more than two days to sign paperwork on my new car. I don't recommend doing business with Eastside Subaru both because of the way I was treated and because of their low trade offer. I had hoped purchasing a new car would be a fun experience but it certainly didn't turn out that way. Honest pricing and kind treatment exists elsewhere.

I have purchased an Outback here and returned for service on my two Subarus over the past 10 years. On my last visit, I made an appointment in advance for an alignment. After THREE hours of waiting, I was informed that the alignment had been completed, but they had not turned off the tire pressure warning light. They said I needed to come back for a new tire and a separate appointment to have get the tire pressure button reset.

I spoke with the manager to explain that I had been waiting for 3 hours and he said he would fix the tire pressure situation. 50 minutes later it was fixed and I was charged $180 for the alignment and given a coupon for my next oil change "for my trouble". They asked me to order the replacement tire, but I declined due to frustration over how poorly the FOUR HOUR scheduled visit had gone.

I purchased a new tire elsewhere and it wore very unevenly in just 3 weeks. My husband returned to Eastside Subaru Service today to ask about the alignment I had done and was told that the account stated that the ALIGNMENT WAS NOT DONE, BUT HAD BEEN CHARGED. They had made notes on the account to do the alignment when I returned to buy a tire from them and never told me that nothing was done during my four hour visit.

We were immediately issued a refund today. LYING TO YOUR CUSTOMERS AFTER MAKING THEM SIT FOR 4 HOURS WHILE YOU DID NOT COMPLETE WORK AND THEN CHARGING THEM FOR WORK NOT DONE IS CRIMINAL. Not to mention that I was sent out on the road in an unsafe vehicle with my child. I strongly urge you to go ANYWHERE ELSE for your service needs. Your SAFETY may depend on it.

Here is a photo of the uneven wear on my tire that I believed was fixed. It's nearly bald on the inner side. I noticed it while driving out in the snow because the snow pack was uneven across the tire. Unacceptable!

Brought my car in for a specific problem. Anne in the service department could not have been nicer or more efficient. Great response, great communication. The dealer listened to the symptoms, made the fixes, and also noticed that my brakes were low (I knew this and forgot to mention it to them). They also gave me an amazing loaner car for the duration. Everything about the visit gave me a lot of confidence in Eastside Subaru.

TL;DR: Rude sales team, manipulative, shady selling tactics. Go elsewhere. We're buying a new car this month (and tried to buy one yesterday), but it certainly won't be from them. Went in to test-drive our potential purchase on 12/31 around 3:45 pm after visiting several other dealerships. We were eventually greeted and all seemed fine until we returned to discuss lease arrangements. Having done loads of research, I presented my desired terms and provided alternate quotes from other local dealers.

I simply asked if they could make a comparable deal. The salesperson kept going in to talk to the manager for several minutes at a time--the usual runaround. He came back twice with the same initial highball offer (with a payment over $200 higher/month than elsewhere) and when I, again, reiterated my desired outcome, he asked me to sign to state I would definitely buy the car if he could convince his manager to get my desired payment.

I told him I would consider his offer should be come back with what I desired but was not going to sign an arbitrary piece of paper--and he went off. Among other things, said, "what do you want, then? I'm not going to waste my time if you won't sign this" and acted like we had strung him along for hours. We'd literally been there 70 minutes, the vast majority of which had been spent test-driving two cars.

When he said, "You've made me stay late for nothing" my husband and I got up and said, "Ok then, thanks for your time--Happy New Year." The salesperson just grunted. It was literally 5:03 when we got into our car to leave and he acted like we made him miss the ball drop. Yuck, Eastside Subaru. Byeee.

Came for regular service (oil change and tire rotation). Asked to change coolant, power steering liquid and replace brake pads. Total 900+ $. Left car overnight "Your car is ready. You are good to go :)" Results: 0) Plus battery terminal left without cover. 1) Coolant expansion tank left empty as part of coolant replacement. Not even minimal level. Multipoint inspection says check liquid levels 2) No oil change and tire rotation.

Though discussed oil leaks from camshaft as part of multipoint inspection. Nobody checked that engine is low on oil and oil is due. 3) Lug nuts not tightened on both front wheels. Can be undone just by hand. Very dangerous. Not first time when they forget things. - As part of air bag recall, cabin was full of screws and few screws was missing in the dash. - One of the services noted that tracking lights was out, asked over phone to replace.

Result nothing replaced had to make another trip. - Missing plastic clips in engine compartment. - When replacing tires, asked and written in the order to leave one old tire and put on a disk in the trunk to make full spare. Good to go and not done. - Multipoint inspection: battery - good and next day wife stuck and needed jump-start. You need to double-check everything after this service, like going to some no-name service. Though I need to mention that if you point the failures, they fix everything.

Horrible! They discovered a leaking head gasket a year ago. I was told by Ken the service manager and Jake the service person that it's a wait and see what happens scenario. A year later my engine blows and they said to me, "if you would have brought it to our attention sooner, we could have fixed it." Wow, really? I should have listened to others and stayed away. Don't go here! They are undertrained and are thieves. Jake Corpuz is his name. If you want to have your time wasted and have to listen to his stupid stories, go to this idiot.

Highly recommend Justin at Eastside Subaru. I was on a hunt for a new car, and ultimately landed on an Ascent. Tried working with dealers closer to me but they pointed to the inventory shortage and suggested I settle on a different trim. Reached out to Eastside and Justin acknowledged the low inventory, but he actually did some searching and was able to identify one coming in later that had the trim.

It was a different color than I was planning, but it turned out great because we all love the car. Justin even made sure the pickup process was smooth and quick by doing prep work ahead of time. Thanks!

Great service and support! There were no surprises. The costs matched expectations. The sales team was able to answer so my questions and help me customize the vehicle the way I wanted it. When the car was delivered, it looked like I expected it, ran as well as I hoped, and has performed admirably in the difficult weather we're having this winter. Thank you, Eastside Subaru!

Go to better and bigger Subaru dealers like Michael's instead. As other reviewers noted, the service department here is subpar. First time servicing my car here and maybe my last because of higher than average labor pricing. It was 15-20% more than the quote from Michaels Subaru in Bellevue that I normally go to. Not only was the service more than other dealer quotes, when I actually went to pay, the Eastside technician slapped on another $10.

When I asked what it was for, he glared at me saying it was for labor. Seriously ~$400 for labor? Eastside worked on the car for a maximum of 87 minutes, yes I timed it with a stopwatch. The only reason I didn't leave to go to another dealer instead was because of limited appointments during the shortened Thanksgiving holiday week. If you're really thinking of trying this dealer, I'd call first for pricing quotes before but otherwise recommend going to bigger or cheaper dealers before coming here.

My husband and I dropped off my car at 12:15 on Saturday and it is now 12:25 on Monday and we have gotten zero communication. We have now left 3 messages asking for an update on the status, with no calls back. We haven't even authorized any repairs, and again, it's been 2 days! The receptionist I spoke to couldn't give me any information, all she could offer was to ask the service depart to call me. At this point I have no idea when I can expect to get my car back. We have used this service dept for years, but never again.

This dealership sold a car that was defective and they had not done the recall work on. It was taken in to the dealership repeatedly for repairs but they kept blowing it off and saying that they didn't see a problem. They were rude and dismissive. The problem caused a potentially fatal accident. DO NOT BUY ANYTHING FROM THIS DEALERSHIP! They are not just abusive, negligent, and rip off artists, they are dangerous and don't care if they hurt or kill people!

It's interesting that this business is rated 4 stars, but if you scroll down to "not recommended reviews" they are all one star. Read the reviews guys. Posting again for a friend, maybe this one will take. I grew up being taught when a worker is rude to you while servicing you, maybe they had a bad day, maybe they have something going on, give them the benefit of the doubt.

I took my 2019 STi in after an oil consumption test after being told they were going to begin their own test for possible ringland failure only to find out they wanted to do another oil change/oil consumption test. That's fine, Eastside has never changed my oil before but I had trust that they weren't going to damage my property. I get my car back to find out the techs did a tire rotation as well and they were absolutely careless about taking my $2k zr10 work emotion wheels on/off.

All four of my wheels now have scuffs because they didn't handle the equipment to take the lug nuts on/off well enough, resulting it the tool to hit around my wheel. When I got back home after picking it up I found they left my lug nut key on my wheel which due to that, it has caused scratches the the wheel as well. After a week of waiting to hear back from the service manager I went up Eastside to see what the plan was. Ken Pletcher, you took a look at my wheels and told me I did the damage myself.

My wheels are my pride and joy, I show my car, I would not damage what brings me happiness. He accused me of having 2 year old wheels (2-3 months I've had them), said they were used (bought brand new and have proof), and that he was not going to claim responsibility (although he admitted his techs left the key on my wheel after service). He tried to clean the wheel himself and claimed the chips were gone and they clearer were not. Ken said "Do you want me to clean them or not". No, I want you to hold responsibility for damaging a customers property.

I should not have to worry about my car and property being damaged while it is getting serviced. I was not taken serious by Ken, he clearly didn't care at all that my wheels were damaged by his techs, and offered no solution to getting them fixed. I've never dealt with such a rude employee before, I felt like he thought he could walk all over me, that whatever I said didn't matter to him (which is why he told me I probably damaged the wheels myself).

I have not had ANYONE else touch my wheels because I am very particular about who does. Eastside Subaru is the only place that has touched all 4 of my wheels. Ken Pletcher, you did not offer great service, you were rude, you didn't care about your customer, nothing. If you care about your car, please have it serviced at a different location - the techs are careless, Ken Pletcher couldn't careless about customers, the only good things were Trae and Vita.

On Sunday my 77 year old mother and 79 year old father with Alzheimer's were taken advantage of by these opportunists. They were more than happy to sell them an overpriced 2018 Forester without telling them it had been in two accidents, that there are no service records between 8K and 40K miles, and charge them well above what the vehicle is worth. https://www.carfax.com/vehicle/JF2SJABC8JH513617 My parents ended up paying $23,103.55 for this vehicle, which is obviously well above what should have been paid. Had I been there, or had my dad who was an electrical engineer his whole life, been ten years younger that car would never have been purchased.

When I found out that evening after they had closed. I called them the very next day. https://www.eastsidesubaru.com/dealership/staff.htm#. they pretty much told me to f*** off, too bad, the deal is done. The sales guy "Chris" managed to get them to sign on the dotted line before their son was able to call them back that day, I guess to him that's salesmanship. It's not surprising from used car salesmen, still. taking advantage of elderly folks is a pretty crappy thing to do. The term is Elder Financial Abuse. Shame on you Eastside Subaru!

I have been to this service department at Eastside Subaru many times and there have been times when I question their thoroughness. I have told them many times of a loud humming from the rear of the car and never get any follow up. However, the most recent event was when I came in for an oil change today. 1. They failed to tell me there is rodents under my hood.

See photos of seeds on my engine block and bits of fur near the belts. Even if they cant clean it out themselves, this would have been good to know before a bigger problem occurs. 2. They failed to update my milage sticker, or mixed mine up with another car's sticker. It is a small detail, but it helps me keep up with the care of my Subi. I still love Subaru and each time I go into Eastside Subaru, the representatives are kind. But I am loosing faith in their Service Department. I will take my Subaru to another location to be serviced.