Price Wheels

We bought a new 2022 Highlander Platinum Hybrid from King's Toyota. Great experience from start to finish. Darrell Gesell took great care of us, was very professional and engaging. He gave us an in depth overview of the vehicle and all the features. He focused on us the entire time, was not in any hurry and ensured that our questions were answered. Special thanks to Jeff Carmichael and the entire staff at King's. I would highly recommend this team for your next car purchase.

This dealership excells in it's customer service. Our salesman, Nick, kept us updated on our vehicle delivery. Every time we visited, the staff were welcoming and courteous. Cars are in short supply for all the same reasons we've been hearing about for months. However that didn't hamper Nick in doing a great job on our behalf. We can't give this dealership high enough praise.

I'm a younger looking guy, I came in looking to purchase a car. I'm assuming because of my age they figured I can't afford buying a new vehicle so I was mostly ignored throughout the showroom while all the employees gathered around a gentleman in a suit. It wouldn't have killed anyone to talk to me about options, what my budget is and so forth. I was ready to put down close to 35% down payment.

This is the second time this has happened to me at this location. I came in about a year ago to look at purchasing a new car, not a single salesman even walked up to me. I figured maybe they were busy and I came at a bad day so I gave them a shot again which was a waste of time. I highly dislike how I felt being treated in the location. Will not be coming back.

Waited in the lobby while my car was getting serviced and the waiting lobby "receptionist" (an old brunette woman) is talking politics and talking bad about our president. I don't care what leaning you are; it is UNPROFESSIONAL TO TALK POLITICS at WORK. Gives this place a trashy feel to it. If this unprofessionalism is what Kings Toyota okays; what other areas are affected? Think I will be taking my service elsewhere from now on.

Scheduled an oil change and tire rotation for first appointment on a Saturday to hopefully have a quick in and out. Was driving out in less than an hour. Got home and my husband noticed a puddle of oil under my car. Called service. Said to drive back and i mentioned my concern about running out of oil. Nobody had an ownership reaponse. Said i could leave message with service manager but it would be at least 2 days before i would get call back.

We decided my husband would follow me back in case i had to pull over. Got oil leaking issue fixed. None of the 3 people i left messages with has called back. It is now 5 days later. So much for trying to be efficient with my time. Also, no offer of refund or compensation for an issue clearly caused by the maintenance staff.

We walked into the new car showroom looking for the used cars. Was very impressed to learn so much about the quality of the new cars. Not one pushy salesman in the establishment new or in the used car lot. Loved our experience and will surely be coming back in the next few years.

Bought both my Toyotas from Kings Toyota. Took my Highlander in for service, and on the way home the tire pressure light came on. I called, and they saw me the following week to fix it. On the way home, the tire pressure light came on again, I called and they saw me the following Monday. They found a nail in a tire and plugged it. On the way home the tire pressure light came on again.

I called today -NOW MY FOURTH TIME OF TRYING TO GET THIS FIXED, and they suggested I make yet another appointment or take it to a closer dealer because they are an hour away. Their customer service person said they could come get the vehicle, but thought she would have to check to make sure. She called me back to tell me they would not approve coming to get the Highlander.

I've spent 6 hours driving to get there which is my own fault. Their reputation was great and I didn't plan on spending that much time in and out of any service department. I won't be buying another vehicle from them. Ever.

I have purchased multiple Toyotas over the years, however, this was my first time doing business with Kings Toyota. This was the best experience yet! Craig and Joshua were so helpful throughout the process! Craig was able to score the vehicle that I wanted for the price that I wanted and Joshua made the finance paperwork process so easy and explained everything perfectly! I was in and out of the dealership within 15 minutes! If I could give more than 5 stars I would! Thank you Kings Toyota!

I'm a first time Toyota buyer and I was very specific that I wanted a new 2022 silver Corolla. I called 5 Toyota dealers in the Tristate and nobody was able to help until I got in touch with salesman Dave Henn at King's Toyota. He found me my car and was great with keeping me informed from the manufacture of my car in MS until delivery at the dealership 4 weeks later. Paperwork went smoothly esp. liked the electronic signing. I really enjoyed the experience working with Dave and will be coming back to King's next time I need to purchase a vehicle.

I can't speak to the Sales department or Parts department but the Service Department is awful. I had them change my wife's RAV4 oil and when it was time again for another oil change I decided to do it myself since Kings had no available appointments for a month. The person at Kings Service Dept that put the oil filter on must have used an impact wrench.

It was on so tight that I had to use an 18 breaker bar to get it loose. It actually broke the oil filter housing trying to break it loose. I called the Service Dept to see what they would do about it and the person said a representative from that Dept would call me back. Nobody EVER called back. I ended up going to a different dealer to get the new part to fix it. Kings Service Department has no clue how to work on their own vehicles and won't stand behind their work. Horrible customer service. I would highly recommend Andy one needing service (or Sale's for that matter) to try Performance Toyota in Fairfield. I will never go to Kings Toyota again.