Rickenbaugh Cadillac-Volvo

I want you all to know that this place sucks. Everything about a place that can suck, this place does it. If this review saves one person from a sucky experience then it was worth it. Please avoid.

Betterservice than Medved but will they ever fix the Cadillac 2014 arc right. This car has been in and out for the same issues so many times that they should be embarrassed of the Cadillac name.

I have two separate concerns. First - I have been trying to schedule an appointment with the body shop to get my Chevy Tahoe hail damage fixed. I have called and spoken to people with the Rickenbaugh body shop no fewer than five times. Every time they say they will call me back. I have never received a call back. Second - I have taken the same vehicle into the service center, paid hundreds of dollars getting the vehicle services to find out they didn't change a filter they charged me for or something similar.

When I have tried to talk to someone to get this addressed they continue to punt the problem to someone else. Terrible customer service and unreliable. I wish they would try harder but it's clear they don't care.

After looking at and test driving multiple sedans and crossovers, and not finding the vehicle I wanted, I began my search online. I immediately received follow up from Rickenbaugh as well as other area dealerships. Karen Knoll contacted me to see if she could assist me. I let her know I was working with a dealer closer to my home and if they were not able to find the vehicle I would reach out to her. Karen asked me specifically what I was looking for and assured me a trip to Rickenbaugh would be worth it. Karen contacted me a few days later, she had found the car I was looking for and it was in transit to them. Karen was able to find exactly what I wanted, she listened. I highly recommend Karen and Rickenbaugh for your next car. The experience was customer oriented and simplified to reduce unnecessary wait time.

Steve Saykaly always goes beyond the norm regarding service of our vehicles. He clearly understands our concerns and makes sure all of our issues are resolved beyond our expectations. The greatest auto service team I've ever encountered.

Anthony took very good care of me when I needed to replace my car after it was totaled in an accident. He sold me a pre-owned car and stood behind me, even when there was a service issue 45 days later. I HIGHLY recommend Rickenbaugh. You can trust them to do what they promise. GREAT EXPERIENCE!

If you own a Cadillac, GM or Volvo, you are fortunate to be be able to take your car to Rickenbaugh. I bought and have serviced a Caddy from Rickenbaugh and I can't say enough positive things about the whole operation.

Wonderful experience, beautiful showrooms and excellent service. Straightforward test drives and information. I have been driving by looking at those amazing Fisker Karmas for years on the way to ski.

I am telling everyone how wonderful my experience has been. Rickenbaugh Service is top notch, they don't miss a detail and are completely centered around customer satisfaction. I was in and out for both pick up and drop off in less than 10 minutes, and that included rental car pick up and delivery. Top it off that they washed my car and were so thorough with their explanation and next service plan-WOW, I'm delighted and just wanted to tell you to KEEP UP THE GREAT WORK! THANKS!

Ive been using Rickenbaugh for my service needs for 5 years now. I am so pleased and have never had an issue with them. Best service team ever!

I own a 2006 Cadillac CTS and it is one of my favorite passions in my life. I drove it from California to Denver when I moved with no issues, but I knew the day would come when I had to choose a place to have it serviced. You see I have very unpractical wheels for Denver, 22inch with low profile tires to be exact. As awesome as they look they tend to go flat a lot.

While walking out to my car the other day my fears came true when I noticed I had 2 flat tires, but the worst was when I went to start the car it wouldn't turn over. I called AAA to help me out and we almost got the started but didn't succeed. I decided to have the car towed over and give this place a shot. I filled out a service request online and was able to get the car dropped off on a Saturday. Steve quickly gave me a call explaining that he had a skeleton crew working and that he would get to it first thing Monday, he apologized for not being able to provide me with transportation but i lived downtown so I didn't need it anyway.

I explained the issues and he said he would try to find me some wheels I can purchase for use in the winter time (this was music to my ears). Monday comes around and I get a call from Steve, he explained that I lost compression in my cylinders from not starting up my car for while (it was 2 weeks) and this happeneds in cold climates. He was able to get my car started up and wanted to keep it an extra day to just be sure this was the only issue.

Come Tuesday the car is ready and it was NO COST! I also noticed that he filled up all of my tires, cleaned the car, checked the check engine light, and reset my computer. This was AMAZING, I am still blown away at the level of service. Rickenbaugh Cadillac will always have my service and my highest recommendation.

Bought a new Caddie at Rickenbaugh this last week (from Peter D.) and have nothing but great things to say about the car, the dealership, and the sales process. Aggressive prices, fair money on my trade, a clean deal in the finance office and off I go in my new car. I will recommend them to anyone who will ask as I feel they really break the car buying stereotype of shady deals. They may not have the fanciest new building in best neighborhood, but they are a Denver mainstay and can be trusted. I look forward to working with them all again.

I took car in for 22,500 service. Everything went well and Walter called early afternoon to let me know service was done. I thought I would get down there earlier, but had issues at work and couldn't leave when I thought. Bottom line I got there after closing, however, they offered to close out my account over the phone and leave the car outside and arranged for the courtesy vehicle to be left in the lot as well. Even though I got there shortly after closing time, that was a huge relief and avoided me coming down the next day. Thank you.

I bought a BMW Roadster here last year and I've loved it, plus I got it for a great price. Every two to three years my father buys an Escalade from here. We always purchase from Kathy, she is great. As for the service department, I service my Beemer here, they do a great job and they do it at an competitive price.

We have purchased two new cars from them, as well as having a third serviced by them for years prior. All of our dealings have been friendly, competent, and helpful. As a dealership, their repair prices are sometimes higher than an independent shop, but it's done right, and it's done honestly. It's conveniently located if you work downtown, and they're happy to shuttle you to and from.

I have personally seen their service staff bend over backwards to accommodate a family that was stuck "on the road" and believe that they go to great lengths to deliver old-fashioned care and help.

I must be living on a different planet than the other reviewers on this site! Admittedly this is an "old" downtown dealership with the resulting limits on what they can do with their facility. It's also consistently well lit and clean. My experience with Rickenbaugh has been uniformly professional and satisfying. I've purchased two new cars and had all the normal interactions with sales, financing and service. Joe in service is as knowledgeable and reliable as any service person I've ever met. Plus, you can tell he's totally supported by the organization.

I especially appreciate the always free rental car even when my car is only there for 4 hours. And for those who "dis" the CTS, do a "value for money" comparison. I think the car stands up well to its competitors for $12-15,000 less.

Pathetic! Found a used XC70 and went in to check it out. Made an offer that was agreed to and I was due to pick the car up in the morning. For the sake of safety, I asked them to please check the wear on the rotors and let me know if they needed to be replaced (I didn't ask for a lower price if they did). Call @10am the next morning to pick up and they tell me the car is SOLD! Some lady walked in and paid full price (I talked them down). They lived up to and exceeded every scumbag stereotype associated with car salesmen.

I agree that Dwight Davis is the best service rep I have ever worked with. I drive to Rickenbaugh from Lafayette, through Denver rush hour traffic every time to her my S60R serviced HERE even though Sil Ter-Harry is much, much more convenient. Their svc mgr pissed me off.