North County Ford

We found a car via CarGurus and made our way to the dealer only to be told that the car was actually not available even though we confirmed it was via email with the dealer. It turned out we were talking to the dealers' AI. We asked to speak to the Manager, George Bolanos. From the moment we met, George went above and beyond to ensure we were taken care of.

He found the car, established a timeline of when the car would be ready, and delivered in every way. He and Randi, the Internet Sales Manager were amazing to work with. They were extremely communicative, responsive and professional. We literally went from almost leaving the dealer to buying our car, and ultimately looking to purchase another car for our son! George will now be our first choice for purchasing a vehicle. Thank you George and Randi! You ROCK!

I bought my truck here about two weeks ago and it had a list of issues that were covered under warranty. I give this discrepancies to the service department and they told me that I would be finished within a day after three days it still wasn't finish and I was told I'd have to come back. I absolutely do not recommend this places service department.

Sales department was amazing and completely transparent. Tim (in sales was a great manager) and Julie in service was great even remembering my name. Other than them I don't like it here.

For anyone who is having problems with the purchase of a new or used car from a dealership there is help. Car dealerships are regulated by the DMV. You can contact the DMV Consumer Affairs Unit (858) 627-3951 (San Diego) for assistance in filing a complaint. They are happy to help. For more information, office locations and complaint forms go to: www.dmv.com Click on: locations. (towards the top on the far right). Scroll down and click on: contact an investigation office.

On this website you can also find the complaint form: Form number: INV-172A. Complete the form and send it to your local investigation office with documentation. The DMV Consumer Affairs Unit take complaints and violations by the dealerships very seriously. I hope this helps to resolve any problems you are having with dealing with North County Ford. Good luck!

Im leaving a 5 star review for the amazing attention Adam Smidt gave me. He got everything resolved in one day and provided great customer service.

The whole team at North County Ford is amazing. Great service from the start. We knew the car we wanted and spoke to John over the phone. He was so helpful, took pictures of our Bronco Sport for us since we couldn't see it right away. Tim the sale manager, finance manager and everyone there made the process easy. Highly recommend this dealership to anyone looking at Ford cars. Ask for John!

I came into this Ford randomly as I was driving by and saw a vehicle I wanted to look at. I pulled up and there was a salesman named Eric (sorry, I'm not sure on the correct spelling of his name) whom I spoke with about a vehicle I am considering buying. Eric was super friendly, answered all my questions, and never once talked down to me like most car salesmen do to women. I am now even more considering buying from this dealership versus another.

I had to use this dealership to do some warranty work on my 2016 Taurus. The easily found my warranty in the computer and were very welcoming with the entire interactions. I even paid extra to have my car towed here even though it is not the closest to my house. Very good work and will use them again if needed.

I ordered a Maverick eight months ago. The order process was simple. My salesman Oscar kept in touch throughout the process and gave me updates when the order was in production, built, shipped and delivered. There was no dealer markup and no high pressure sales in the finance office. They were very pleasant to work with.

My sales associate Oscar Gomez is awesome! He is very knowledgeable and was extremely helpful in going over the Ford app as well as all the features and gadgets on our car. This was the first time my daughter has bought a car and he really took time to explain everything to her and to make her feel comfortable with the process. Thanks again Oscar!

I bought a 2022 Ford Bronco Sport here and it was the worst possible experience I could have imagined buying a car. I signed everything and they took my trade in on an agreed amount, I drove home that night and they had my trade listed for sale on their website almost instantly the following day. Fast forward 2 weeks and I notice my finance company on my trade still hasn't been paid off and has an upcoming payment.

I reached out to North County Ford and was told everything is fine and they probably haven't processed the payoff. Now fast forward a month from purchase date and my finance company on my trade still hasn't been paid off and my payment is overdue, I reach out to North County Ford again and I'm told a signature was missing from the finance documents and I needed to drive all the way to them from San Diego to sign in order for the deal to be processed.

I got there the next day and provided the final signatures. It's now been 2 weeks since I signed for the 2nd time and a month and a half since purchased the car and my finance company on my trade still hasn't been paid and I've yet to receive anything from my new finance company either. I wouldn't recommend buying a car here.

Worked out a discount on a custom order. By the time it arrived the management refused to honor it. Sales staff was friendly but had no ability to push. I'll go through a different a different dealership for my services and next vehicle. They also try to farm 5 star reviews from each sale by telling customers the sales staff gets in trouble. If that's true the company is even more toxic behind closed doors.

Overall, I had a good experience at the dealership. The dealership was quick to respond to my initial inquiry about the VW Tiguan. The communication was good and friendly service. The listing information about the vehicle was accurate. My only disappointment is that the salesman had offered me a $200 discount and failed to include the discount in the sales contract.

He had offered this discount to me because he was trying to help me by keeping the monthly car payment within my budget. I was very disappointed to find out that the discount was not applied to the sales contract. Later when I brought this to his attention, he said he couldn't do anything about it. He failed to keep his word and that was so very disappointing. If it hadn't been for that, I would have given the dealership a 5 star rating instead of the 3 star rating.

I had a really great experience working with the nice people at North County Ford. While searching for my latest vehicle at many dealerships it has been a complete nightmare. I finally connected with Jesus when a vehicle I was looking for became available. I felt honesty and clarity working with Jesus and the financing department. I'm glad I went to North County Ford and will probably be back for my next vehicle.

Used the dealer for maintenance & repair of our F250 several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. We turned in our truck to find a radiator leak, we were told we need to replace the radiator because it had holes. No problem, that an oil change & 3k and later we have our truck back. Noticed a oil leak, brought it back. Turned out the tech never completely tightened the drain plug.

Not a deal breaker mistakes happen. What sent flags up is that now they say a radiator gasket is going bad and we need to take the engine apart to find it. (The same work we just had done). 100% questionable we took it for a second opinion, turns out the gasket was fine, and the leak was coming from the secondary radiator (which is attached to the radiator we replaced).

Now we are curious if the radiator even needed to be replaced since the same leak still persists. I would advise anyone thinking of using north county ford service depart to go somewhere else and save $$$$ and the dishonesty of the service reps. It's a shame what the place has become.

Everyone at the dealership was great. Our salesperson Randi kept us updated on the status of our car regularly. It took longer than normal as it is 2022. We were very happy with the overall experience as well as the service they all provided.

Moved here recently. I was looking for a Ford dealership to take my Ford Edge for service. Happy I decided to take my Edge to North County Ford. They did a great job.

North County Ford Rocks It! Ask for Randi! She is amazing! She makes the process really smooth. She goes above and beyond for her customers! She is personality plus! Also you could not go wrong with Oscar! Huge shout to Oscar! Very knowledgeable! Randi & Oscar make Team Awesome for North County Ford! I pre-ordered my beautiful Ford Mustang Mach E, when it arrived, it was go-time!

I felt the famous "car dealership stress" creeping in as I arrived, but immediately Randi and the entire team at North County turned that around! No stress! No pushy sales! Instead, you get friendly people who are helpful. They listen. This is everyone! From the general manager, sales to finance! And. I am confident that our future maintenance with their service department will be the same! I had a wonderful experience! I highly recommend this dealership. Thank you Randi, Oscar and all at North County Ford! Marcella S.

We had such a great experience from beginning to end. Patrick was amazing educating us on cars, Bo was great at helping us get the deal done, Big Foot helped the paperwork go smoothly and Mike made the finishing/signing of the documents a breeze. I highly recommend if you are looking to buy a car to shop here-top notch service all the way through! Easy process.and they make you feel taken care of and important. Thank you North County Ford for making this a great experience!

Took my car in for a recall notification. They could not have been more accommodating! Gave me a LYFT ride back home and then again to pick up my car. Not only did they take care of the recall, they inspected my brakes, tires, fluids and gave me all in the information written so I can review it later. I am so happy with the service! When the time comes to buy a new car, that will be my first stop!

I just purchased a beautiful new bronco from north county Ford. It was a great experience and all of the staff were kind, dependable and fun to hang with, while you complete all of your paperwork! I appreciate how they worked with me to get the best numbers and price. Thanks guys! I highly recommend them as your first stop.

I am so impressed with the customer excellence from Randi, Tim, and Omar. Above and beyond from the moment we arrived. I just purchased my 2018 Kia soul last night and it is a dream come true. No pressure, treated like family and friends. I am still in awe of how everything just came in to place and now it's all mine and thanks to the team I am prancing around with the experience and outcome. Best place ever to buy a car. Even with everything going on, they still treat their customer with the most respect and comfort. Thanks again.

Those 5 stars are for me for leaving NCF and going to YouTube to figure out how to fix my car. The radio froze in my 2013 Cmax. Even with the car off, the radio stayed on. Nobody in the front lobby at NCF was familiar with this radio situation so I left. All you have to do is pull a fuse wait a few minutes and the radio will re-set. Thank you Parisa, Mazi and YouTube.

We were looking for a new car and saw that they had a nice 2021 Expedition on their website. We reached out to them and set up a time to come in. We ended up working with Patrick, Tim, and Benny. They were extremely helpful, knowledgeable, and professional. They were not high pressured at all and did a really good job working the numbers so it hit the monthly payment we were looking to stick to.

Once we agreed-upon the number it went really quick to sign all the paperwork get the car detailed and on our way. They did a really good job of showing us how to use all the features and getting our phone set up to work with Ford Pass.

Found a vehicle on their website that fit my criteria and reached out via their online chat to confirm availability. "Jessica" confirmed that it was available and set an appointment for the next day at Noon. She collected all of information and trade info and we were all set. Drove 40 miles from my home next day and showed up a little early. Was told that not only was the vehicle that I had confirmed no longer available but they didn't actually have any inventory of that model available.

At the time of this review, their website still says they have 4 in inventory including the one that I had an appointment to drive. This was all clearly a scam to get me into their dealership. Total waste of time and money. I will never do business with this dealership.

My car broke down in front of NC Ford and Robert Lansner came to the rescue. He got me gas, put it in my car and would not even let me pay for a thing. Just wanted me to get to the gas station and fill up safely. While I did not not buy anything at NC Ford I will go back for sure. What an amazing experience during a bad time. Seems they have a great work culture if that is the these are the type of people they employee. Thank you Robert! :

North County Ford has been great to us. We sold a car and purchased an excellent Toyota Sienna SE. I accidentally left CD's in the old car and they mailed them to me soon after i called. Thank you for the hassle free service!

If I could give a higher rating I definitely would! My vehicle purchase was so smooth from start to finish. Tim M ensured that not only I was completed satisfied in the vehicle I was looking for but that I also didn't leave the dealer with any unanswered questions or concerns. Tim's customer service was world class, taking the stress out of buying a vehicle.

If you or a friend are looking to make a purchase and you're not sure where to go, please please please visit North County Ford and look for Tim M. He'll definitely take care you! I was able get my dream car smiling from ear to ear on the drive home. Thank you so much Tim for the great experience, I truly appreciate it! -Erving L.