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Toyota Carlsbad is situated in Carlsbad, California. Proudly serving the San Diego, Vista and Oceanside areas for thirty five years! At Toyota Carlsbad, we currently have always provided our clients the most modern and convenient dealership knowledge and now the Cash for Clunkers Program.
Reviews (28)
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Jeff M.
Jun 21, 2022
6.20.2022, Our recent car buying experience with this dealership was unpleasant. We placed an order for a new Toyota Hybrid and made a $500 deposit. It took about four months before our car was delivered. We traded in a new 2021 Toyota as part of this purchase. When we were signing loan documents we were disappointed when the dealership wanted to charge us $2000 for three tinted windows in our new car and another $1000 for the alarm system.

We mutually agreed to $500 for three tinted windows and no alarm system. It took five weeks before we received a check from this dealership for the money, they owed to us from our trade in. Overall, not a good experience.
Russell G.
Jun 17, 2022
If you want to be belittled, spoke down to like you don't know anything, lied to, interrupted, mid sentence with every word you say, this is a great place to go. Octavio is really good at being a terrible rep. Not my first time buying a car and this was by far the worst.
Addison B.
Jun 06, 2022
Worth the drive! We had been on the hunt for a new Toyota Sienna for several months and we were thrilled to be able to do business with Toyota of Carlsbad. Not only were they able to get us the car we have been trying to find for months, but Jose was able to personally guide us through the process end to end and get us an excellent deal on our trade in as well. I highly recommend this dealer to anyone trying to find a new Toyota.
Jackson H.
Jun 05, 2022
Just purchased a fairly new 4runner with low miles This weekend, I was pretty stoked with the sales guy and the finance gentleman. I walked away with an 7 year power train / and 8 year bumper to bumper warranty and was still able to keep my payments in the exact ballpark I needed, and with gap Insurance. My kids and wife sat comfortably in our car while I did the paperwork and that was completed in a very short time. this was my first experience In a toyota dealership, and I'm overly pleased with the car, process and everything involved.

These guys had the best deal I could find even after looking in surrounding states. I even went through the process of getting pre approved from my bank for the loan but ended up going through Toyota's financing. So hands down to toyota of Carlsbad, mo the sales rep and the gentleman in finance you guys killed it! Thank you.
Ken K.
Jun 05, 2022
Brought my truck in for a 60,000 mile service. That includes changing all spark plugs, fluids ect. I get the truck back. The dust on the engine cover was a bad sign leading me to question if they did anything. The coil and spark plugs were dusty and a leaf was left right by spark plug. This is inexcusable, organic debris in the engine by the plugs is inexcusable.

The dust leads me to beleive they did not even do the service. $700 from a dealer should provide some professionalism. Manager agreed it should have been better. Wow talk about making no effort. They claim they don't clean engine. How about a wipe down prior to changing the spark plugs. Really disappointed.
Karla H.
Jun 04, 2022
DON'T COME HERE TO SELL YOUR CAR. The person who attended me told me it was salvage even though I have a clean title and was only offering me 7K. I went to 2 other people they didn't not tell me it was salvaged and I went to drive way auction instead (look up online or Yelp) and I got $11,650 for my car don't recommend here.
Paula B.
Jun 02, 2022
I have purchased many Toyotas at other dealers over the years. I always get my Toyotas serviced here. I was searching for a new Tundra. I put a deposit down, and got on a list at Longo Toyota. I must have called Toyota Carlsbad because I got a text from Steven Robles from the fleet/internet sales dept. Long story short he was very patient with me, and I put a deposit down for a Tundra that would arrive in a month or so.

There are no deals to be had on these trucks, but he gave me a fair price. Steven answered all of my texts promptly and kindly. We picked up our beautiful Tundra and had Giovanni take us on a test drive. Giovanni was super knowledgeable about the vehicle, and was professional and helpful. Lastly Leeann helped us with finance and paperwork she was very professional.

She gave us lots of add on options with very little pressure, and lots of good info. We are super pleased with our experience, and so glad we bought local. Thank You Toyota Carlsbad!
Jason C.
May 29, 2022
I had a great experience purchasing a 2022 GR Supra 3.0 Premium here recently. Big shout out to Steven and Hugo for having everything prepared prior to my arrival and for making it easy to get a trade-in and contract finalized. It was the fastest dealership purchase I've ever been through. No negotiation needed and I'm happy with purchasing at MSRP.

I had originally put a deposit around 6-7 months ago and was alerted a few days prior that the specific model/packages I wanted was arriving soon. After getting some paperwork finalized online, I was able to come pick up my new car in two days. The location was clean and organized, and the rest of the staff were extremely polite and courteous. They also had a great selection of coffees or teas, as well as some vending machines while we were waiting to finalize the financing. Overall, one of the best dealership experiences I've ever had. Thanks a bunch guys! I love my new Supra!
Keean Nash
May 24, 2022
By far the best experience I've ever had with a dealership. Each representative I worked with was courteous, straightforward, and held to their word. I felt no pressure during any part of the process, it felt like a complete night and day experience compared to other dealerships. Thank you David, Jose, and Bob for making this as easy as possible.
Rich M.
May 14, 2022
While I understand that cars are in high demand, not giving a potential customer the opportunity to test drive the Toyota Rav 4 Hybrid due to it being the only one is not the way to do business. How would I know if I liked the handling or the way the engine feels without a test drive. The salesman said it was the only one and would be gone shortly.

With that type of sales service we walked off the lot promptly to take business elsewhere. Updated 10 June 2022. Sorry this didn't read clearly initially. The Rav 4 Hybrid was available for sale someone and wasn't contracted to anyone. The salesman told us that he had other people coming in to see about buying it and to pretty much pressure to buy now and not be allowed to test drive it.
Tina Claridge
May 11, 2022
It was the best experience a customer could possibly expect. The estimate was accurate. The timeline was reasonable and adhered to. The quality of workmanship on the repair was excellent and the customer service was warm and efficient and conveyed a sense of calm assurance that my car would be repaired to the high standards of team leader Carl Scott and his well trained team of bodywork professionals.
Lalo Haro
May 06, 2022
I had a great experience at Toyota of Carlsbad. Marvin Rivera made it very easy and comfortable to purchase my Tacoma! Marvin was knowledgeable and helped me picked the best car for me needs, in a very friendly manner. Thank you so much Marvin and Toyota of Carlsbad. Jose H.
Milk B.
Apr 14, 2022
Cant say enough good things about our experience in buying a new car here. Everyone was pleasant, we got a great deal absolutely love our new car
Jackie M.
Apr 13, 2022
All I can say is WOW! From the beginning to the end JESSE really was there to guide & also made sure the SUV was a perfect fit for our Family. Knowing we were buying this Vehicle from out of state he answered all of my questions honestly and He also checked to make sure the Vehicle wasn't smoked in knowing we have 4 littles ones and one with severe allergies.

No rips or tears in the leather seats. No car accidents, brand new tires. He really made the car buying experience seamless! I would definitely recommend Jesse as one of the best car sales men out there!
Anthony Castello
Mar 28, 2022
Bought a Jeep Grand Cherokee and the customer service overall was pretty good. Employees went out of their way to help me. I had a few minor issues during the process but the team on site ended up doing the right thing for me. I would recommend them if your looking for a newer vehicle. The entire process took no time at all.
Aprilfawn White
Mar 25, 2022
I have been with Toyota for 25+ years, I have had several Prius, and this is my 3rd 4Runner. My only regret is not coming to this dealership sooner. I worked with Justin & Adolfo who gave superior customer service, and the finance department was the quickest process I have ever been through at any dealership. They were also the only dealer I could find that was actually able to get the nearly impossible to find "Lunar Rock" color on the 4Runner OffRoad Premium!

The only thing that could have gone better was that they made me pay for running boards that I did not want. (So, if anyone wants them half price, please IM as I replaced with rock rails). Other than that, it was an absolutely perfect transaction and very good experience. I HIGHLY recommend this dealership, and plan to come back for my next vehicle.
Jonathan Tiritilli
Mar 23, 2022
We bought a new car from Toyota Carlsbad this last weekend. The service was top notch. Dan Gilmore, Dana Greenlaw, and Lucky (sorry I don't know your last name) were so great. Honest, efficient, kind, and we got a great deal on our new Toyota, which we LOVE. Thanks again to everyone at Toyota.
Michael C.
Mar 12, 2022
Poor communication and very disorganized. I had an appointment to inspect and test drive a car the sells team was waiting for me to see the car and after driving 40 miles to attend my appointment and perform the test drive, as soon as I arrive the car was totally different form the advertisement and guess what?! The car was sold to someone else. F- Ing joke and waited my time and gas! Bad business never buy car here and I will tell all my local friends! This dealer is a Joke!
YelpDad
Mar 09, 2022
See my most recent review preceeding this update for WHY you NEED to buy from Toyota of Carlsbad This particular post is just a correction that I bought my truck on a Friday and not a Saturday :- everything else still goes!
O.-Z. Production
Feb 25, 2022
Dan is the man! Best deal, easy he gave me what I asked for, a estimate total of the car, with no add ons or warranty and he gave me that! Car was in great condition so I bought it better than most places I went to! Saved a lot of money and time! When it came to financing Traci gave us a break down of what we could add, she did an amazing job thank you! I recommend this place and these to high caliber individuals
Eric C.
Jan 31, 2022
Fantastic experience with excellent customer service. Appreciate Lou Maldonado, who was professional, courteous, and responsive. Would definitely do repeat business here. Thanks, Lou!
Ivan M.
Jan 31, 2022
6 stars Randy was awesome Lucky was awesome Traci was awesome also I love the car it's maybe my dream car also thanks to God and your team you set me up to succeed in life my vehicle is the most important tool I have. Thanks, Ivan, to you and your team!
Jessica Chan
Jan 26, 2022
Cannot trust them! Was really hoping for a better experience but was unfortunately disappointed time and time again by multiple reps. Was told a $500 deposit was necessary to reserve a vehicle. Due to low inventory, cars are sold before they get to the lot. That's fine, understandable, here's my deposit. When the vehicle arrives it has $8000 worth of unwanted add ons. Plus, it doesn't even have the main features we actually did order. Rep says, take what you can get.

If not somebody else will buy it. That's fine, let someone else have it. We don't want to pay a super premium price for a vehicle we don't really want. Please give us our deposit back. Now, 2 weeks later, deposit has not been returned. The car we reserved is gone and we are still being given the run around as to why our deposit is delayed.
Karla L.
Jan 16, 2022
Toyota vehicles have always been so good to us, but Martin is the main reason we keep going back. I am the type of person that goes in knowing what I want and I don't want my time waisted or vice versa. Martin has never changed his vibe or made me felt pressured on purchasing even after a No. Sellers. quick note for y'all! Customers do feel your vibe when we say No, on anything from a style of car to the price agreement or even on Add Ons!

Right away their attitude changes like we broke y'all's hearts. I am aware that is where you make incentives on, but you send a bad vibe and it makes it so awkward lol. Then we become judge mental by force lol. We are so loyal and respect Martin, but because he has gained it through your many years and many vehicle purchases. You finally got me on a 2022! Jk I woke up speaking to myself "I will go purchase a car after work" I did and I love it!
Mazin F.
Jan 10, 2022
Purchased my 2022 Toyota Tacoma today at this location I was helped out by Danny watson and Leeann Hauser the best car buying experience I ever had literally took 1 hour to finalize the deal had me in and out faster than I expected. Definitely will recommend Toyota of Carlbad thanks for making my experience the best.
Joanna Rochelle
Nov 19, 2021
I was greeted by Moe who took amazing care of me from start to finish! I completed a lease buyout for my Toyota Tacoma and Moe made sure to make it as painless as possible. I'm pretty sure I was in and out of the dealership within 2 hours.that's unheard of! Very pleased with my experience with Moe at Toyota Carlsbad! Thank you for setting a positive example of how sales should be conducted at a car dealership. Very pleased
Scott T.
Oct 03, 2021
Business operating during the pandemic, "thank you" Review #58 DANGER, WILL ROBINSON: Dan Gilmour's so responsive and engaging, he might force you to rethink stereotypes about used car salesmen. everything about Dan was professional and made for a VERY positive buying experience at Toyota Carlsbad. now that my teenagers are driving (and working dear, old dad for cars of their own), i'm afraid i'm gonna be seeing a lot of him. confession time: i'm a true-blue believer. Toyota's are well-engineered and well-made and it's a big plus for me my Tundra came off an assembly line in Indianapolis when the CEOs (aka mismanagers) of America's homegrown auto companies were being chauffeured to Washington in private jets to ask for handouts. i'm not ready to amend the sign on my front lawn to include "Used Car Salesmen Lives Matter, " but i'm giving it serious consideration. ps: speaking of international relations, do you think my sister-in-law's being ironic when she refers to COVID-19 as the Chinese Flu since we started calling the 1918 pandemic (that originated in Topeka) the Spanish Flu because Kansas didn't want the bad pub?
Ron Q.
Jan 28, 2021
Went in to "look" and get info on a new car. Hopefully test drive as well. Left as another happy owner. I've bought or leased three, now four, vehicles from this dealership over the years. Each time, I can honestly say, I've had a pleasant and even fun experience. I had worked with another sales person previously, but he was no longer with Toyota.

Along came Moe Saab! Moe was really personable and thorough in going over different options on the vehicles they had available, details and options. Moe went above and beyond when I had asked about another deal/ option that would be better for me personally, after he had already came back from his managers office with the "best deal available". Really appreciate the efforts of this dealership as a whole to keep their customers happy.

Their service area has been located across the freeway now for a few years. So be aware, if you purchase at this location, you'll go to their service location on the west side of the freeway (visible as you drive by). If you're looking for a new Toyota and in the North County area, look up Moe at Toyota Carlsbad. He'll take good care of you! Keep on Yelp'n!