Dick Scott Pre-Owned Auto WRLD

I made a deal with Bill on a truck that they had ordered. We confirmed the deal and price. He contacted me that the truck had arrived on Friday, and I told him I wuld be there the next morning to pick up the truck, since it was a 2.5 hour drive. When i got there, they decided to raise the agreed upon price $7000 They knew i wanted the truck. Guess thats how they do business in Mexia Tx. I went to Dallas and bought a truck at sticker price with no price gouging! So much for small town ford dealers @!

If I could give this company no stars I would. The service dept. sucks. Pick any other Ford dealership over this one!

My son took his truck here for a oil change. This is the 3rd time and it always ends up being there overnight just for simple service. This time when he went to pick it up, his rear view mirror was missing. He looked around the truck and found it in the back shatter. No one mention it prior to him getting in his truck. He called and I went up there and they did say they would replace it.

But it's the bad customer service for me. It should have been mentioned prior to him discovering it. No one has yet to apologize but they did say they'll order a new mirror. Go to Mike Terry!

Had oil change, inspection and the cab bushings changed in our F 350. We made an appointment and it was a week or so out. The work was done in a reasonable time and for a good price which I did not expect from a dealer. It was about the same as another mechanic and actually less than a couple other quotes I received. Very pleased with the staff and their work.

I would rate them a 0 if I could. My daughter had such a hard time with the service department. They had the car for a month and she ended up getting it towed to a dealership somewhere else. They kept telling her it was fixed. Each time she went to get it, it had the same problems. They kept lying to her about the car. She even talked to a district manager and he did nothing to help her. The sad thing is that the car was purchased there. I will be sure to warn anyone I know not to buy a car from them.

I took my truck to this dealership since i bought it new here for turbo problems. they said it was ready and when i picked it up drove to work i notice the same issue when i accelearte it would show on the screen reduced engine power and the truck would not go more than 20mph i had to get on the side of the road and turn it off to reset it. Eventually on the 3rd time i took it there they had it for 2 weeks and they found that it needed a new turbo To solve the issue.

Keep in mind that those times i took it i lost money since i had to rent a truck to go to work. They called me to say it was ready they put a new turbo. When i was going to pick it up i opened the hood to check if the turbo was replaced and then i checked the oil to make sure everything was good before i took it off the lot and everything looked normal i just figure i should check the oil on the motor just in case, i notice it had blow by.

I unscrewed the cap where you pour the oil in it. I was shocked to see that much blow by It literally blew the cap to the hood when i was unscrewing it. i let the costumer service know about my issue with it. They said it was normal. Keep in mind that before i took my truck to get it fixed i didnt had any blow by on the motor. I know that for a fact because i would do the oil changes when i was working out of town.

I took the truck back to work and i had the some issues when i was driving on up hills my turbo gage would go all the way to 40 psi now it didnt have that issue when i accelerate that it would show that reduce power engine on the screen. However since i bought the truck new i had not seen it do that the turbo going all they way up to 40 psi. I called the service to make an appointment.

They took it and i drop it off for a week or so and they called me to tell me it was ready when i went to pick it up they said they didnt find nothing wrong with it. And im here thinking i still owe more than 40k on it and the truck is still under warranty why arent they fixing it. I just called the warranty department for ford and told them my issue and they arrange an appointment with another dealership and i took it there.

Left it for 3 weeks they called me and told me that it needed a new block and they replace it under warranty. If i ever buy another truck i will sure not buy it here they dont seem to care about the costumer once there is a problem with a vehicle. The truck is a f350 2017 I don't ever post anything about a business but i felt like i should maybe next time they well take more care of their costumers.

This is the second time I've gotten an oil change here. I don't care that I have to wait. It's not a big deal. But the issue is this is the second time I've gotten my truck back with it covered in mud all over my seats and doors and center console. I expect the inside of my truck to look exactly like it did when I gave it to you. So now I have to go home and clean it myself.

Be very careful in doing business with these guys. I had been working with them on buying a vehicle offering to send a deposit to hold it so I don't waste time and hard credit pulls for nothing. One salesman said I could leave a $500 deposit to hold it as I was coming out of state to pick it up, so I offered to do this. But another, I guess his boss, said don't worry about it, they had the truck for 3 months and its unlikely to sell in the next 2 days and they would let me know if anyone was interested.

Literally 2 hours after they did a hard credit pull of 2 CRA's and just as I am just headed out the door for the 20+ hour drive to pick it up they send me an email that they have sold it out of under me dispite saying they would hold it. I was actively working on this sale with them and was approved both with their lender and my own CU. Bow my credit score is tanked because of all the hard pulls they did. Totally dishonest practices!

Just purchased a 2020 Ford Escape. This will be my go to dealer from now on. Zachary was a sales representative he did a great job and is very knowledgeable. The service department is friendly and will take great care or your vehicle.

I have bought 2 brand new fusions here, both were cleaned nicely when I got in them. The sales men were very helpful with any question I had about the features. I also get all my services done here, on the first and second fusion as well as my mustang. Always are on point and never try to sell me random stuff that's not needed. Any work I have needed done for recall or on my other vehicles and families vehicles has been done right and with out issue. Really nice to have a trusted shop to take my vehicles into. I highly recommend for any ford sales and/or services.

I bought my first truck here. Great place. All my preventive maintenance is done here. The staff greeted me immediately and asked my reason for visit. Once they knew they explained the work that would be done and the time phrame to complete. Nice and clean offices.

We just bought a new truck and the experience was excellent! The staff was very knowledgeable and helpful! No hassle. Just straight forward. I would definitely buy another vehicle from Dick Scott Ford! They made us feel so at ease, no pressure at all! They made buying such a pleasure! There was no going back and forth with finance department, the part I hate, it was just straight forward and simple! We love our truck and thank y'all so much for making it so easy!