Stone Mountain Chrysler Jeep Dodge

I had my car for 4 months and somehow this hose broke which damaged my engine. The people there told me my warranty doesn't cover the hose so the engine isn't covered. Now they want me to pay 9000 for a new engine nd I've barely made my 3rd payment. They were very nasty about everything.nd didn't make me feel live a value customer.also when I took my car for its first oil change somehow my front window came bak wit small cracks.

I found the previous owner insurance information in the glove compartment.there was a nail in the tire.nd the seats weren't clean. I will never come back here.and they are very misinformed.they sent my personal information to my brother.nd lied several times about calling me back. One man even told me he ain't know why I would come up there to speak about my car because that's wasn't going to change anything.

My experience was great! Ali was nice enough to show us under the car and thoroughly explain the maintenance process that he would perform. He had great customer service as well as the representative Dante who gave us great details

I came in close to closing because of problems with my Dodge Journey and Riaz Ali was such an amazing help! He took us in besides the crunch time and had us out in no time. He even showed me the exact problem with my car and what he had done to fix. Ali is an amazing mechanic and a amazing person, he will definitely make sure your car is well taken care of. Overall, a great experience!

Fred was a great and knowledgeable salesman. We were able to get exactly what we wanted and didn't have to spend all day doing it.

It only took a few quick phone conversations with Randy to confirm our decision to make the drive to Gwinnett Chrysler Dodge Jeep Ram to purchase our 2022 Jeep Gladiator! We were welcomed immediately by the kind staff and made to feel right at home! We celebrated a birthday, ate ice cream, laughed and took lots of pics. Richard J is one of the kindest human beings I have ever met. I give him and this dealership 10/10. Thanks Gwinnett team for making our first new car purchase the best!

Terrible service experience. Which is disappointing, because I've only had positive impressions of Jeep dealerships in other cities. I have a damaged passenger side door. Made an appointment and arrived on time. After being shuffled around by the service team, losing my place in line by following their directions, and then finally speaking with someone, I was told that the Jeep team couldn't do the work and I'd need to find a body shop.

When I asked for a body shop suggestion, I was given a lecture about how it shouldn't be hard to find one, but they're going to charge me $100 just to look at it. Fine. So I left. On the drive home, I got a call asking why I'd missed my appointment. I hadn't - I was there and they turned me away. I received an apology but no further help. This morning, I received another follow up email, asking why I'd missed my appointment.

I HADN'T - THEY TURNED ME AWAY. I see that the GM often reads these comments. I welcome a discussion. But when I tried calling the "contact me directly" number in the email, I found that the cell phone number is no longer in service. Save yourself the trouble - find a different dealership.

I had the best service ever, Curtis was awesome he was very informative and made sure we were all on the same page. Customer service was excellent from Start to finish. I will be sending additional possible clients to your place of business. I'm so happy with my 2021 Jeep Renegade thanks to all the staff that had a hand in my deal, you all are awesome. Oretha Houston

Jerome is an excellent service guy. Friendly and get you exactly what you need. I love coming to this dealership. Fast, respectful and great service. Will be back soon for one of my other cars.

By far the worst buying experience I've ever had. I bought a 2021 Ram 2500 off of these guys in late June. I made it very clear I was not interested in any additional warranties or the "surface protection" during our paper work. I was assured all of these additional charges (exactly $8,654.00) would not be on my payment and would be removed from the deal.

I have since received my paper work showing that I will be charged for all of the above. They refuse to help me remove these from my truck and are very condescending when you explain the situation. I was told The "surface protection" is mandatory and I cannot buy the vehicle without it. I explained to them I did not want it because I own a professional detailing company of my own.

They explained that it was already on the truck and they couldn't remove it (even though the truck was extremely dirty, it didn't look like it was even washed) after taking delivery of the truck and getting it home I gave it a wash and noticed there was absolutely no form of protection applied to the vehicle. I then reached out to Siskin enterprises who warranties the coating and they explained that no dealership can make this mandatory, this must be an OPTION that cannot prevent the owner from financing if they should decline.

I traveled nearly 14 hours for this truck, the general manager told me once they had a confirmation number for my wire transfer I was good to go, then after providing the confirmation number I was told they needed to have the funds in the account before I could leave, this left me stranded at a hotel for two additional days. It has been almost 4 months and I STILL do not have a memoranda title to register my vehicle The general manager thinks this is funny, and is very condescending to talk to. This is by far the biggest joke of a dealership I've been to. Terrible treatment for spending over $75k on a vehicle. STAY AWAY FROM THESE CROOKS