Hendrick Motors

Cassidy was probably one of the best I've ever worked with. She made car buying so simple for my mother and I, & was completely transparent throughout the whole process. Everything I was looking for was given to me, and all questions I had were answered!

I recently purchased my second vehicle here. I came back due to the smooth transaction and the great experience with the service team. I did have an issue with my second purchase and was not completely happy, so I reached out to the general manager after the fact. He took care of everything and made it right, very impressed with his amazing customer service.

He was very prompt to respond and everything was resolved the same week. I hope to continue to purchase vehicles from the Dealer and tell others to do the same. The service department is top notch. I'm all smiles and love my vehicle.

John and his team at Hendricks were great! We had a recall issue on our 2015 Sprinter/ Winnebago and the process couldn't have gone any smoother. They kept us apprised every step of the way; even sharing video clips of their vehicle inspection and things we might want to address. A superb customer service experience. We will be back and recommend them as well to our Mercedes owning friends.

Cassidy and the whole team made the buying experience easy and they went above and beyond to ensure I was satisfied. Even when a big celebrity came into the dealership, Cassidy remained committed to helping me even though she easily could've left to help the celebrity (I encouraged her to help him). I loved the car that I bought, but it had some noticeable dents from previous owners. The team offered to take care of them for me, and even repainted the bumper when they noticed it needed a touch up. Absolutely wonderful experience and staff.

Working with Cam at Hendricks Mercedes at South Charlotte, NC was a true pleasure. Cams professionalism, follow up and his kindness goes well over Five Stars. I have bought five Mercedes from here over the years and Cam made the transition from my paperwork of my old Mercedes to my new Mercedes incredibly painless and the time frame was remarkable, from the time I was there to the time driving away less than 1hour. Hendricks Mercedes is very lucky to have such an employee that goes far beyond the call of duty for their customers. When we were looking for perfection we got it from our salesman Cam. I thank you Cam. Tommy Mercer TM Yachts Rigging & Consulting Professional Sailor

I always have a great experience when I bring my Sprinter RV in for service. I am greeted as soon as I pull in. The customer lounge area is very comfortable and spotless. Everyone you encounter is friendly and eager to assist. This last time, I had to bring my little pup in with me and they catered to him as well. The service was done quickly and I was even helped out to the RV, making sure I had sparkling water for the trip home. I always enjoy my experience and the professionalism that is shown to me.

My Hendrick Mercedes advisor is Chris B. I have been a customer since 2006. I found Chris to be very knowledgeable. He also make you feel appreciated! He always smile and acknowledge me when I come into Hendricks. He keeps me informed as the technician works on my car. I love his customer service. He is very valuable to the service department.

First time at this dealership. I brought my car in for service. I was immediately greeted by a service advisor that addressed me by name! Nice touch! Come to find out that this was the same advisor I had made my appointment with the day before Ricky was great, very professional. The guy who works in the entrance was very pleasant. While waiting in the lounge for sometime she and another gentleman asked if I was doing ok which was thoughtful of them to ask. Great first impression!

What an amazing experience! Between my husband and myself, we've traded and purchased numerous cars over the years, but the service Ryan provided us was something we haven't yet experienced the many times we've been through this process. We live well over an hour from this specific dealership and he was in constant communication with us to ensure we were taken care of and that the vehicles we were looking at online met our expectations.

The vehicle we ended up purchasing was in Charleston and I assumed that process was going to be a hassle considering it had to be transferred to Charlotte, but he was extremely transparent the entire time and made it as convenient as possible for us. I'm now driving my dream car and Ryan is to thank for that! Be sure to ask for him! 5/5 stars all the way!

I had a great experience at Hendrick Mercedes. Courteous, prompt and professional staff in every department I interacted with. Scott Miller (Sales) was outstanding and friendly, but not to the point where you feel like he's overselling or wasting your time. My C300 had a slight issue I discovered 1 week after purchase, and when I brought it in for service they had a courtesy vehicle waiting and communicated with me until it was finished. Ricky Whitten in particular was a great help in Service.