Wallace Volkswagen Subaru Suzuki Of Johnson City

This rating is for the service department. It took them over 6 hours for a recall fix and oil change. We needed our car and all they could say was we're sorry. We took it at 8 am and were first in line because we knew we would need it later. We told them when we made the appt and again when we dropped it off. Sorry did NOT help us.

Returned my vehicle with low coolant amount, even though paperwork said fluids were topped off. The coolant light came on within 5 minutes of leaving the lot. I also feel that they did all they could to find a way out of replacing my heater core, which was covered under the TDI warranty. The get 3/5 rather than 1/5 because the staff with whom I interacted were friendly and courteous. Overall, not overly impressed with the work due to the items noted above.

I had a fantastic experience with VW of JC! Bought my first car through them and it's been a dream come true so far! Dan was my salesman, he's taken great care of my requests and has been a pleasure to work with. 10/10 would recommend!

Wallace VW has been a positive experience. We negotiated with local Colorado dealers, but found Wallace to be very price competitive, trusting & hassle-free. Being out-of-state, we had a favorable sales experience with Michael "Whitewater" Chambers. He was informative, patient, an effective communicator and able to coordinate the car selection, purchase & delivery. No regrets and would recommend to both family & friends.

Friendly professional service. Repaired all recall issues and I was surprised to learn that one problem was still under an extended warranty. I was offered shuttle service if I wanted to go to a restaurant or the mall while my car was being repaired. Would recommend this service department. Thank you to Donna!

Great service and wonderful people! Our car actually had to go back after it's original service, and everyone was extremely helpful and apologetic. Our car even came back freshly cleaned and runs even better now! Highly recommend Wallace Imports of Johnson City's service department!

My experience was awesome! My sales person, Austin Reed, found me the exact car I wanted when they had 0 on the lot. They had it transferred in for me. I was tight on time. All of the paperwork was ready when I got there. I went into finance with Shawn Carr. He assessed my needs, and was honest with me providing the best solution for my needs. This was the best car buying experience I have ever had. I definitely recommend those two guys.

We have bought many vehicles from Wallace. We have also sent many of our friends and family there as well. Glen Landstrom takes excellent care of us each and every time. He goes above and beyond to make sure your car buying experience is second to none! His customer service skills are superior to any other experience we have ever had and lives to serve his customers!

The service doesn't stop after the sale! He sees to it that we get what we need and that our vehicles are well cared for! The finance department makes it a seamless and gets you in and out in no time. Part of that is because Glen gets most of that work done before you even make it to the lot. It is basically a sign and drive process. Wallace has a superior selection and top notch service center. If you are ever in the market for a new or used vehicle I highly recommend Glen Landstrom and Wallace Imports of Johnson city. You will not be disappointed.

Excellent dealership. My ex-wife has been working with Wallace VW of Johnson City for over three years with two vehicles now and they have been wonderful to her and I agree with that experience as I had the same. I worked with Jeff Alpern as my point of contact and he was great. As one of their equity managers he was very helpful with the financing options. Awesome to work with.

So incredibly happy with my new 2019 Jetta as well as it is the only affordable car with a manual trans option. Also I must point out it is very sad to see one of the few customers who was unhappy with their canvassing experience at this dealership being crappy about it by posting multiple bad reviews. Not only did this person post a bad review here but if you read the other one star reviews he got a few of their friends to also post bad reviews to try and drag Wallace's review rating down and they were not even the customer. Wow, just very disappointing to see a vocal minority trying to ruin the otherwise good reputation of a fine company and dealership. Wallace Imports of Johnson City is highly recommended if you are in the market for a VW, Kia or Mitsubishi. Ask for Jeff.