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Reviews (9)
Phillip Zima
Feb 12, 2022
Had an incredibly awful service experience. I had a scheduled appointment to get my blower motor fixed on 1/24 at 3:30. I waited 2.5 hours before I realized the service advisors were going home. Not only did I have to approach someone myself (my service advisor went home) to see what was going on, they informed me my car wasn't going to be finished that day and the tech who was working on it went home for the day and would not be in the next day.
I waited 2.5 hours, when I feel like someone could have told me way sooner it was not going to be done. Essentially Michael and Scott forgot about me. Service was closed and they would've just let me sit there all night if I had not said anything. Not one person apologized and Scott even seemed annoyed to being getting me a loaner vehicle or helping me at all. Keith (my salesman) walked by my multiple times and didn't even acknowledge me.
A week later, I hadn't heard about my vehicle. I had to call them. Still, no one apologized. Dave Wright is definitely not a dealer for the people and I will not be purchasing another Subaru. And I recommend you don't either.
I waited 2.5 hours, when I feel like someone could have told me way sooner it was not going to be done. Essentially Michael and Scott forgot about me. Service was closed and they would've just let me sit there all night if I had not said anything. Not one person apologized and Scott even seemed annoyed to being getting me a loaner vehicle or helping me at all. Keith (my salesman) walked by my multiple times and didn't even acknowledge me.
A week later, I hadn't heard about my vehicle. I had to call them. Still, no one apologized. Dave Wright is definitely not a dealer for the people and I will not be purchasing another Subaru. And I recommend you don't either.
Justin Tedford
Jan 29, 2022
Michael Dodd
May 12, 2021
Taryn Kroymann
Nov 11, 2020
I called Dave Wright regarding their Hail Sale, and scheduled an appointment with Josh Merrill to talk about available Hail Sale vehicles. When I came to my appointment, I was told that Josh was not actually there that day, and another sales consultant, Blane Wilson, began to help me instead. Blane was polite and asked me about what I was looking for, if I was going to trade in a car, etc.
I told him that I was there for the Hail Sale, and when asked, I said I would be open to looking at other vehicles only if we couldn't find a car from the Hail Sale. I also mentioned that I'd be open to trading in my car, but that I wasn't set on that decision yet. The first car Blane showed me was not part of the Hail Sale. As it turns out, none of the cars that I was shown that day pertained to the sale. Blane mentioned that there were only a few cars left in the sale; but I was not told nor shown what cars were available, how much any of them were, or any other information about them.
This felt like a "bait and switch" tactic - I was lured in by savings, but then only given the options of much more expensive cars. If there were no cars left at all, I should have been told that when I called to specifically ask about Hail Sale cars. If there were only a few left, I don't see why I couldn't have been told a few details about them.
As far as the cars that I was shown, the first few did not fit my wants at all. The only matching characteristic between my wants and the cars shown to me was the body style. Furthermore, I was asked and gave my budget at the beginning of the meeting, and the cars shown to me either did not yet have a price set, or the price was extremely outside of the number I had given in the first place, by several $1000s.
After a I was shown a few unsatisfactory cars, and I had repeatedly expressed my interest in other brands, models, years, prices, and mileages; the New Car Manager, Marc Wallace, was brought in. I could hear Marc and Blane talking behind me, seemingly frustrated that I was not interested in their available cars. When Marc came to speak to me, the gist of his message was that what I wanted was not possible.
That would have been perfectly fine - if they don't have the inventory I was looking for (which they didn't), nor the ability to bring it into my price range (they didn't), then I could simply be done and search elsewhere. However, I was then patronizingly asked what price range I "think I'm in, " with these cars. Several of the prices of these cars had not been disclosed to me, but by looking up similar cars at other sites, they were consistently over my budget.
I came into the dealership specifically looking for highly discounted Hail Sale cars, so of course the price I was willing and able to pay was below what the "full price" for some of these cars would be. I find it extremely irritating that I knew what my budget was, knew specifically what types of models of cars I wanted; yet was seemingly patronized when I didn't accept the limited inventory of full-price cars that they had.
I was then showed a car that was a brand that I wanted, but not an ideal model. The price, however, was nearly $7,000 over what I had told them I'd like to stay under. All they wanted from me was a sale, and it didn't matter what they had to do to get one from me. Even after leaving the dealership, I received an email utilizing scare tactics against me (telling me my current car will break down and cost me thousands to fix), still trying to persuade me to purchase a vehicle grossly out of my price range.
Bottom line, I went in looking for a specific deal (the Hail Sale), and was shown zero of those cars. I was patronized for knowing exactly what I wanted and the dealership not being able to provide it. I wasted 3 hours of my day at the dealership when all of this could have been avoided by simply being honest and upfront with prices and inventory (specifically what Hail Sale inventory was left), and by respecting my decision when I told them upfront that I didn't think they had what I was looking for.
I told him that I was there for the Hail Sale, and when asked, I said I would be open to looking at other vehicles only if we couldn't find a car from the Hail Sale. I also mentioned that I'd be open to trading in my car, but that I wasn't set on that decision yet. The first car Blane showed me was not part of the Hail Sale. As it turns out, none of the cars that I was shown that day pertained to the sale. Blane mentioned that there were only a few cars left in the sale; but I was not told nor shown what cars were available, how much any of them were, or any other information about them.
This felt like a "bait and switch" tactic - I was lured in by savings, but then only given the options of much more expensive cars. If there were no cars left at all, I should have been told that when I called to specifically ask about Hail Sale cars. If there were only a few left, I don't see why I couldn't have been told a few details about them.
As far as the cars that I was shown, the first few did not fit my wants at all. The only matching characteristic between my wants and the cars shown to me was the body style. Furthermore, I was asked and gave my budget at the beginning of the meeting, and the cars shown to me either did not yet have a price set, or the price was extremely outside of the number I had given in the first place, by several $1000s.
After a I was shown a few unsatisfactory cars, and I had repeatedly expressed my interest in other brands, models, years, prices, and mileages; the New Car Manager, Marc Wallace, was brought in. I could hear Marc and Blane talking behind me, seemingly frustrated that I was not interested in their available cars. When Marc came to speak to me, the gist of his message was that what I wanted was not possible.
That would have been perfectly fine - if they don't have the inventory I was looking for (which they didn't), nor the ability to bring it into my price range (they didn't), then I could simply be done and search elsewhere. However, I was then patronizingly asked what price range I "think I'm in, " with these cars. Several of the prices of these cars had not been disclosed to me, but by looking up similar cars at other sites, they were consistently over my budget.
I came into the dealership specifically looking for highly discounted Hail Sale cars, so of course the price I was willing and able to pay was below what the "full price" for some of these cars would be. I find it extremely irritating that I knew what my budget was, knew specifically what types of models of cars I wanted; yet was seemingly patronized when I didn't accept the limited inventory of full-price cars that they had.
I was then showed a car that was a brand that I wanted, but not an ideal model. The price, however, was nearly $7,000 over what I had told them I'd like to stay under. All they wanted from me was a sale, and it didn't matter what they had to do to get one from me. Even after leaving the dealership, I received an email utilizing scare tactics against me (telling me my current car will break down and cost me thousands to fix), still trying to persuade me to purchase a vehicle grossly out of my price range.
Bottom line, I went in looking for a specific deal (the Hail Sale), and was shown zero of those cars. I was patronized for knowing exactly what I wanted and the dealership not being able to provide it. I wasted 3 hours of my day at the dealership when all of this could have been avoided by simply being honest and upfront with prices and inventory (specifically what Hail Sale inventory was left), and by respecting my decision when I told them upfront that I didn't think they had what I was looking for.
Donald Small
May 19, 2020
Sales department lies to you to get you to come in and when you show up you are told they can't do anything. Plus they Ruin your credit checking banks. Even though they said they already talked to Leander's and had it approved but again another lie to get you in. Was also told they had a few vehicles lined up for us but was never shown any vehicles.
Kevin Birkhofer
May 06, 2020
I had a diappointing service appointment this time, not the normal experience I have had over my years of using this service department. I got there 15 minutes before me appointment time and yet the vehicle did not move for another 40 minutes after the scheduled appointment time. The appointment was for an oil change and tire rotation. The tires were rotated, but the tire pressures were not adjusted from the previous tire pressures per the front/back requirements.
The fluids if checked, were not filled as indicated by the low level of wiper fluid. I was told the cabin and engine filters needed immediate attention. I found that interesting since the day before both were serviced by myself? I guess they never physically viewed them, just based the recommendation on the odometer mileage? Dave Wright's service has always been top notch, thus my disappointment, late and not done right. The service director did offer to come get my car from home and have it rechecked.
The fluids if checked, were not filled as indicated by the low level of wiper fluid. I was told the cabin and engine filters needed immediate attention. I found that interesting since the day before both were serviced by myself? I guess they never physically viewed them, just based the recommendation on the odometer mileage? Dave Wright's service has always been top notch, thus my disappointment, late and not done right. The service director did offer to come get my car from home and have it rechecked.
J. D.
Jan 22, 2020
Carrie Rubino
Dec 20, 2019
My experience at Dave Wright Subaru and Nissan was outstanding! I worked with Shannon Rubino to purchase my new Subaru and I was very very happy with her service. In all honesty, she's the best salesperson I've ever worked with. She was extremely professional, friendly, and interested in my needs as a customer. I was very impressed with her knowledge of the products and her willingness to answer all my questions. I will definitely be returning to Dave Wright in the future and I hope to work with Shannon Rubino again!
Scott Eberly
Apr 14, 2018
