Auto Glass

I just got off the phone with whom I'm assuming is the owner. Absolutely worst attitude. If you run a business and a potential customer is not knowledgeable about that specific industry. Don't get irritated or make the potential customer feel stupid when they ask a question. Educate, inform and explain how things work in your industry you're the expert act like one.

Dexter and Robert made my life a lot easier with their service--They came to me and switched out the windshield for a great price! Service: Auto windshield repair

Cancelled appt. Then rescheduled the next. Didn't end up using this service because of this. Poor customer service and planning.

I brought them my Cab Over Engine truck to install new glass. It needed to be done in 3 weeks before I moved. They put it off too long, so Bob told me he would make templates and ship me the glass. After months of calls, they finally shipped me the glass. It was so undersized no seal could fix it, and they were discolored from applying too much heat.

I called Bob and he said he would make it right. He then stopped accepting all calls. Read other similar negative reviews. There are too many to ignore. They are criminal. Stay away!

I called and made an appointment yesterday to get a fresh rock chip repaired, he told me he would be here early afternoon, and that he would call when in the way. I made myself available, he never called, never showed up, wasted the day.

We've had 2 windshields installed by them over the past year. No problems with leaks at all. Great service. The company I work for uses them for all the work vehicles and never had any issues with the installs. Best thing, their glass does not leak and looks great!

Robert Merrill the owner made it a point to say he was gonna take care of a bad windshield (didn't fit the car) he sold me, but never made any attempt to do so. He claims he contacted his supplier and would get back with me after asking for pics of the windshield and tags off of it, over 50 days later he's not returned a call or contacted me. I would steer clear of this place for sure!

Deep Ellum Auto Glass was great service. Called to get a quote and the owner worked with us and had glass in stock for a '69 Ford mustang. Hard windshield to find was able to be replaced next day! Highly recommend for auto Glass repair.

This used to be a really good shop. They replaced my windshield on October 4 and broke my rear view mirror. I have spoken with Robert, the owner, three times since then. He always says they will come out tomorrow and fix it. I've seen several tomorrows come and go, but i still have a broken mirror.

Once again, Deep Ellum has saved the day. In less than a week we've had to replace three driver side windows in company trucks (three different vehicles) and Robert and crew were awesome in response, getting the work done, and pricing. Always a pleasure even if the circumstances aren't. Highly recommended!

The side glass looks good and it is installed the right way. If you have an older vehicle, Robert knows what he is doing! Window does not rattle now!

Have been trying to find someone to do my 56 belair glass for quite some time. Either didn't trust people or they were super expensive. Robert at Deep Ellum put all my concerns at ease and did a great job. Price was good and he was able to do it at an auto swap meet over the course of a couple days for me. Will definitely bring all future cars to him.

Same problem as Daniel H. made an appointment, called to adjust the address so that there would be covered parking to make the repair, and no one called or showed. Eh, someone else made 200 today. This company is also associated with Crack Doctor. the addresses are the same. That's cool, I'll be sure to leave this review there as well. Give the Glass Genie a call- they gave me a noon-2 window and they called at 12:03 to say they were 10 min out.

I contacted Deep Ellum Auto Glass regarding repairing my windshield: it is not cracked, but the windshield is not sealed properly. They informed me that this would be no problem, and that they could attempt to repair the seal for a lower amount, but bring a spare windshield just in case mine broke while they were attempting repair. I liked the sound of this plan, so I set up an appointment for a Saturday about two weeks in the future.

A few days before my appointment, I called to confirm, as I had made the appointment weeks in advance. They confirmed that I was on the schedule. Fast forward to Saturday, nobody shows so I call the office. no answer. I called Monday. no answer. Unfortunately I have never heard back from them, and therefor they have lost a sale. I can not recommend this business based on my experience.

I've given this place the benefits of the doubt. It was around last year where my nephew brought in my sister's car in to have the windshield repaired. When he picked up the car, the employee had started the car for him and had made sure everything was alright before my nephew drove off. Thinking that the key was in the car, my nephew drove off and when he got home. he couldn't find the key anywhere.

He called back and was told that the key was on top of the roof. They admitted that it was their fault and said they would have another key fob replaced for us. Will it has been months. I've called so many times and it has just became frustrating. Robert, the owner told me to send pictures of the vin number and said that Tonya who works there will have it ordered.

I called to check up and some guy picked up and said he'll go ahead and send us the key and it would be in the mail around 3-5 days. Haven't seen anything in the mail so I called in again, this time Tonya said she has been on vacation and Robert was supposed to handle it and she'll call me back, nope. no calls from her. Again, I called in. and Richard picked up.

He said, " I bought the company from Robert and they said they have handled it. let me give him a call." Calls me back and said Robert will call me, again. no call. I think I've been very patient. It has been months. the most you guys can do is to tell me. " Sorry, we won't be able to replace the key." instead of misleading me to think you guys will eventually send in the key. It's actually sad if I'm beginning to remember almost everyone's name.

At this very moment, I really don't care if you did order the key fob or not. I shouldn't be calling so many times to annoy you guys. You guys should be the ones who make sure the customers are satisfied by taking things into consideration. I'm seriously fed up.

They had the glass in stock for my restoration project on a 1961 Ford Falcon and they beat any other quote I got by $50.

This place is great! I called and they gave me an estimate (which was significantly cheaper than 2 other places I called) in less than 5 minutes. They worked my my schedule and got me an appointment later that afternoon. The tech that came out to my house was friendly and completed the work in a timely manner. Work looks great, highly recommend!

Fast and Excellent Service! I called this morning and was scheduled this afternoon, I received a call they could come and replace the windshield 3 hours earlier than planned and the job was done in less than an hour! The cost was much lower than I expected and the tech was very friendly. I couldn't be happier with the service, the warranty and the price. I will recommend them to my clients and to anyone who needs to have glass work done. Thank you for a great experience!

First of all, they are no longer in Deep Ellum. They are located 30 minutes south. I originally chose them becausei figured it would be a quick, local job. I called and gave my requests of factory glass with no features. They sent a guy out, showed up late to the 2 hour window. He did not even have the glass. They had never heard of a windshield by Lexus without any features so they assumed I was wrong.

I told them 3 times that there was no features. They send someone out again, they were late again, and they were unprepared. I decided after wasting 2 days or making my car available that I would go elsewhere.

I replaced the windshield for my Honda Accord EX after being damaged at Forest Car Wash in Dallas in 2015. The business is small and older but the glass was installed professionally and the customer service was very good. One year later and I am a happy driver. Strongly recommend Deep Ellum Auto Glass.

Excellent in every way! They fixed our cracking windshield extremely quickly and it's been 1 year so far with no issues. Their employees are great and their commitment to punctuality and quality is obvious. Highly recommended!

Excellent business! It's so refreshing to deal with a car services place that does not scam you or rip you off. These guys are friendly, honest and helpful. They specialize only in glass, so they really knows their stuff, and they advise you on what's best for you, not just what will make them the most profit.

Came here to get my windshield replace. I had called earlier in the week, but do to some odd reason they did not have my replacement windshield in house. But it was ok because they actually left to go pick up the replacement windshield from their wearhouse. The people who work here are very customer friendly and the price for the services are very reasonable. If I have anymore windshield issues I will be sure to use these guys again

I got a chip in the windshield riding on these lovely Dallas highways. needed to get it done asap or I'd have a serious crack. I found these guys on Yelp, but the directions were wrong! I have no idea why it was mapping that way. I got lost downtown first, called and had to turn around. I used Google and it took me there. It took all of like 2 min for him to repair the windshield and I was done. It was cheaper then other places I called and they were cool. The chip is gauranteed, so money comes off the price of a new windshiled of it happens and I use them.

This place is very customer service oriented. They did a great job at fixing a crack I had in my window. They also guarantee their work, so that if the crack spreads further after they have fixed it, they will fix it for free. I can't recommend them enough. I have used them on 3 separate occasions already.

Came here because after soaking to the dealership they were telling me it would be somewhere bergen $500-$700 to fix my passenger side window. I explained to them that it seemed like the adhesive had given way and was why my window had slid into the door panel. They started telling me how it was probably a motor or some other expensive labor intensive job. Needless to say I decided to shop around.

I get to Deep Ellum Auto Glass, the guys come out take a look.tell me they might have to pull the door panel off.after a quick diagnosis I couldn't believe the fair price they gave me.plus the fact that they were straight forward and didn't try to upsell me, cross sell me or over sell me makes me a life long fan. I highly recommend you start your search here for glass repair. *Don't be alarmed by the area or the small garage they are working from.the lack of an overpriced building and a ton of non working sales people is surely part of the reason for such awesome pricing*

Please see previous posting for history--after hearing back from a manager at Deep Ellum Auto Glass, I got a check in the mail right away to cover the extra cost. My windshield looks great, and I'm very impressed by their professionalism!

In the past 18 months or so, I've had to replace two radios in my Camry. The second, SHOULD have been covered by a warranty, except that it turned out that the problem was caused by water getting to the radio. I was perplexed, but last week, I realized that it could be getting under my windshield, as it looked to me that the plastic (or what I thought was caulking) at the base of the windshied was breaking down.

So this morning, I took the car to Deep Ellum Auto Glass. I came away impressed. These guys took the time to carefully check my windshield, including testing it for leaks, removing the piece I THOUGHT was the caulk (turns out it's a piece of plastic that serves other functions, but is not the seal I thought it was.) Then they turned to my sunroof, much to my confusion.

They showed me a sunroof they'd recently had to replace, and told me that if there is water either leaking, or that gets in through the sunroof, there is a "tray" that is designed to capture that, and carry it to one of four drain tubes. They suspect that one of my drain tubes was blocked. They tested, and one was, so they fixed it. These guys spent 30-45 minutes doing this.

When done, I asked them what I owed them, and they said nothing. I tried several times to pay them for their time, but they insisted the "fix" was easy for them, and just not a big deal. It is rare to find businesses who treat folks like this. They are good guys, who know what they are doing. I hope I never need a new window in a car. But if I ever do, Deep Ellum Auto Glass will get my businesses, because I now know: they know their stuff, and they treat people right.

After talking over the phone with different windshield replacement companies, I called Deep Ellum Auto Glass and the owner, Randy Merrill, answered the phone and gave me a quote to replace the windshield in an automobile that had its windshield shattered by a hailstorm. Randy was extremely nice and quoted me the price. I hung up the phone and thought about it for a minute.

Then decided to call him back and ask him if that included the moulding and tax since some of the previous quotes started out with a low price and then ended up with a higher price after the moulding and tax was disclosed. Anyway, Randy said that his price was all inclusive and was again extremely nice, knowledgeable and patient with me during my second call to him. Randy definitely has my business now and in the future any time I need a glass repair or replacement!

I really look forward dealing with him and there is no doubt in my mind that he is the go-to guy in the Dallas Metroplex any time you have a need for auto glass. It's very important to deal with the right glass company, one that will stand behind its work and install the glass properly and not shortcut, give a cheap price just to get the job, and then not stand behind it if there are any future problems with the installation.

There are a lot of fly-by-night companies in this business, I am afraid. See for yourself what I'm talking about and give Randy a call. I think you will be very glad that you did. I sure am glad I did!

Great, no-frills type of business. I had to get my windshield replaced due to a stupid rock cracking my windshield. Deep Ellum Auto Glass was able to get me in 1 hour after my call. They told me they would pick up my windshield and I would be in and out for $170 (4-door sedan) in 45 minutes. It's a small simple shop, there's really limited parking, so just pull in (right before the light).

They will take care of you, everyone was decently friendly and they got me in and out of there. They do offer service at whatever location you choose but I think it is cheaper if you drive there and get it done. Most places quoted $300+, they did a pretty great job for $170. No problems as of yet but I will update if I do get any. They offer limited 1 year warranty on any additional rock chips and a lifetime warranty on the windshield (as long as it is not my fault, we'll see if they live up to that).