Frenchie's Chevrolet Oldsmobile

Charged well above what warranty promised for work, and did the work without my approval. RIPOFF ARTISTS! Update. I never approved them to work on my vehicle. They now are holding my truck hostage and charging me $25 as well. They are very rude as well.

Did unauthorized work on my vehicle. Overcharged and did not use our extended warranty properly. Highly disappointed by how we were treated especially by a local company we grew up with. I did not expect this from them. Highly disappointed. I will never bring a vehicle to them again or buy one from them.

Very gracious- been my dealer since he came to Massena and with the prior chevy dealer before that- john's chevrolet which Frenchie purchased

Service was great to work with. Very accommodating and repairs done in a timely fashion.

Received an oil change on my 2021 Silverado with about 6000 miles. Within 4 days most all of the oil bled out on my driveway. Truck was brought back and this was blamed on a faulty oil filter, (doubtful). They claimed to fix the issue but refused to document their poor service.

Todd & Roseanne did an awesome job in the collision center, thank you very much!

I'm new in town and one the coldest day this January, my Volvo had a problem that can only be reset if I park it somewhere indoors to warm it up. I tried two other independent shops but they were both busy. I drove by Frenchies and decided to see if they could help. When I came to the service area, Chuck the service advisor asked me what my issue was, after I explained, he told me just to pull the car in and pointed me to the coffee in the waiting area.

He even turned on the heater to help my car thaw faster. After 30 min At every point I was treated like someone who bought a car from them. He (and everyone else that I ran into) treated me as if I bought a car from there. After 30 min my car was warm enough that I could finally reset the warming and be on my way. I'm really grateful for Chuck an others are Frenchies for getting me out of a bind. Thank you guys. Would definitely keep you guys at the top of my list when it is time to pick up a new car.

This business loves ripping people off! 6.5 hours of labor to replace a clock spring and check battery and heater which they didn't do. Had my car for over two weeks, no one called me to update me. Nothing but excuses and lies! Never again will I use this business! You are a disgrace to this community!

The staff at Frenchy's were real prose. Also very friendly and fast. I can't say enough about the service department.

Employees at Frenchie's are always so nice and quick -- they keep the appointments in a timely manner. So very glad that Chuck is back in the Service section.

Awesome service from both collision and service departments. I am new to upstate New York and I have had my share of some scummy car places. Frenchie's did me good. As a veteran that deals with BS throughout my life, I felt good representation and care from Roseanne, Sean, and the crew that works there and that I had the pleasure in meeting. They handled my vehicle, dealt with insurance, company, kept me updated, and then some after I experienced more problems. Super polite and kind. Thanks a billion.

I found the car I wanted online & found the best price on the exact model & options I wanted was at Frenchie's. They were fantastic to deal with and both the price & the interest rate turned out even better than expected. Easiest vehicle purchase I've ever made. I hate car shopping but I actually enjoyed this one. Highly recommend Frenchie's.

I've been to this dealer numerous times over five years and I go in I would tell him what I'm looking for They never had anything in stock I've been looking for a Chevy Colorado they never have one in stock are they always tell me will call you as soon as One comes in that was five years ago and I'm still waiting. they have another dealer down the road ford dealer I walked in and a salesman came out soon as I pulled up I told him I wanted the cheapest pick up the lot he turned around said well we got this Ford Mustang here I told him that's not a pick up you don't have any cheap pick up here ohWe've got one down at the end of the lot for only $60,000 I told him bud if that's the cheapest used pick up you got you got more problems that I've ever had. If they are like that before you buy anything. I can only imagine how bad they are when it comes to getting warranty or service work done.

I needed an oil change yesterday. I called and they told me they would pickup my car at 8:30am from where I work and would drop it back off before I get out. I told them I get out at 2pm. I walk out to the parking lot at 2pm to find my car is not there. I received a ride from a coworker after calling frenchies. Frenchies told me my car was almost done. 30 minutes later I am still waiting in the lobby. Oil changes to not take 6 hours!