Continental Toyota

Purchased a CERTIFIED 2018 Toyota Highlander from Gary and Gerard and we signed for my trade-in to be completely paid off. Finance time came and the paperwork showed $2800 less for the trade than what we agreed and signed upon. Also, took off front license plate bracket the day I bought it because the bracket was damaged, and I found that the grille was completely broken underneath.

I told Gerard and he said he spoke to the manager and came back to me and said that the manager blamed it on my wife, when she never drove it, and why even assume it was her? I had just gotten it. I sent pictures from their own advertisements showing the damage and was told they won't fix it. If this is CERTIFIED Toyota service, then Continental's version of CERTIFIED is the worst. Toyota's CERTIFIED program requires all body damage to be repaired before sale. They obviously did not follow through. I will be contacting Toyota Corporate about Continental not following Toyota Certified guidelines. Do not go to Continental.

My wife and I purchased a 2022 Highlander last Thursday and we couldn't be happier. The salesman Richardo and finance manager Mark were awesome. Because of all the stories of new vehicle shortages, we figured we would have to wait for one to come in. But we drove home with a brand new vehicle that afternoon. thank you very much.

I would give zero stars if I could. I took my Toyota Camry to this dealership for collision repairs after being rear ended, thinking that I would have faster, better service with it being a Toyota dealership. The estimated repair time initially was about a month. When it was getting close to the time for it to be done, I called and was told that it was going to be extended another week and that they would be sending it in to get painted, then it would be complete a couple of days after that.

I was anxious to have my car back but understood that another week wasn't so bad because I know that things happen and it was just an estimate. However, for the next 3 weeks I was getting the same explanation every week by the technician: "your car will be ready to be painted by the end of next week." When I asked for further explanation, I was given really vague responses of things like, "we hit a snag and we have a lot of cars being repaired right now." After the 3rd week of receiving the same explanation extending the time every week, I called the collision center and was told my technician would call me back.

He did not. I left a message a couple days later. I got no call back. I called again on a Friday and was finally able to talk to the technician who said the same exact thing and at that point I was very irritated because there were no real updates and they were saying the same thing every week: "your car will be ready to be painted by the end of next week." I decided enough was enough and went to the dealership with a friend to put eyes on my car.

When I arrived, my technician wasn't there but there was one person working on a Saturday who said he could not find my car or my keys and basically that only my technician knows. I refused to leave till I got eyes on my car and the entire time the guy there (Adam) was defensive when I would mention how I wasn't receiving communication and transparency about what was going on with my car.

After searching all around, we found my car which was sitting very obviously on a platform in the painting area. I was relieved to see that it was being worked on, but I was still being treated as if I was unreasonable for inquiring about my own property. Adam said he would make sure that I got a call the next day they were open (after Memorial Day weekend) and would call himself at a designated time if my technician wasn't able to. HE DID NOT CALL.

I called the collision center and spoke to the technician who said it would be done no later than a specific time and I said I would take my car elsewhere if it was not finished by then. The point was that I wanted someone to communicate with me about what was going on with my car and give me a solid estimate. I finally talked to a manager who told me that there was a part for my car that was on back order.

The entire time NO ONE TOLD ME THIS. Once my car was finally finished about 2 months after I brought it in, I noticed that there was a very dusty car seat for a baby in my car. I do not have a baby and it was not my car seat, so when I asked Adam to come remove it, he questioned if I knew that it was my car and hesitantly removed the car seat. I'm not sure if someone was using my car or if that car seat belonged in someone else's car that was being repaired, but that was completely unacceptable.

This collision center did a terrible job at communicating with me as they continued to push the time back, not being transparent at all with what was actually extending the time. I also experienced people being immediately defensive instead of understanding why I would want someone to communicate with me about my own property in their dealership and barely attempting to get answers even if they did not work on my car personally.

The attitudes were too relaxed with not knowing the location of my car when I showed up and did not attempt to diffuse the situation by offering any comfort in knowing where my car is and its status, not to mention there was an unexplained car seat in my car when I went to pick it up. Horrible.

What a wonderful dealership! Continental Toyota really treats you like family from the moment you walk in to the moment you leave. Buying a new car can be both exciting and nerve-racking. However, Continental Toyota gave me the most pleasant car-buying experience! Stew Nelson really went above and beyond to ensure my car was a perfect fit. He was extremely patient, kind, and professional with me from start to finish.

I also had the pleasure of working with Chris and Leo. Both were very knowledgeable and took the time to explain every step along the way of setting up my car. I can't say enough good things about my experience at Continental Toyota and I look forward to coming back!

My shopping experience was amazing at Continental Toyota! Knowing the limited choices I was concerned about not having options. That was not the case at Continental Toyota, I was given several options and from the moment I walked in I felt very comfortable speaking to my salesperson Bo. He was honest, kind and didn't waste my time. I purchased a pre-owned 2021 Toyota Highlander and couldn't be happier with my decision. Everyone that I encountered were kind and helpful, buying a car was a great experience.

Stay away from them and if you drop of you re car make sure do not left anything can be steal inside or out side the car. It happened with my Toyota Rav4 I got the truck from them and the tire valve have a metal cap from factory and when I went there for a Oil change the guys at service they steal all 4 caps and replaced with plastic and the guy was so smart he or her put 3 gray and one black that's how I found it they steal my caps DO NOT GO THERE SALES PERSON AND SERVICE THEY ARE NOT HONEST WITH THE CUSTOMERS

My experience was not fantastic at Continental Toyota. I was interested in a used car and traveled an hour to the location. Even though they knew when I was arriving the car was not ready and waiting. I was asked to do financing in advance and had to do it all a second time in person. The price of the car I was quoted was not correct and (you guessed it) it went up. I did personally like Terry my salesperson and Sadi in finance but everything else was absolutely typical of any car lot.

I love love love my new Corolla! Personal shoutout to Jim Francis! Not only Was he patient, but he was compassionate. My family has been purchasing vehicles from continental Toyota through Jim Witt (R.I.P) since 1998. he knew that and from The start, treated me with care! At the end of my car purchase, Jim gave me the biggest hug ensuring me Mr Witt would be so proud of me. Both him, mark and Michael all were patient, Kind and went ABOVE and Beyond

I have had a long relationship with Continental Toyota and they are a fabulous 5 star operation top to bottom. My salesman on my most recent purchase was Bo Abdulhafeez and he was extremely knowledgeable, friendly and helpful. Bo went above and beyond the call of duty in every way. The G.M. Joe Miglio, the sales manager Mostafa Atra and the Finance rep Domenic Nanni were top notch in supporting Bo. In the service dept, Mark Potrawski is as good as service advisors get. I can recommend Continental Toyota in the most sincere way. 5 Stars all around!

I went in to get my flat tire fixed because I hit a pot hole. I was in at around 1030am and out at around 240pm. I asked them to do the 5k mile service. And I asked them to take a look at the 3 paint scratches on my car. I wasn't asking about prices because I have the warrantee on my vehicle. Tire/wheel for 5 years and paint as well. All through Toyota.(bought at a different dealership but was told they work at any toyota) the first time it took 5 hours because they stated that they had to wait for approval for my tire to be covered.

I called my dealer I purchased it from and they told me it should not take nearly that long. The men told me that it could take hours for my warranty to be approved. All I said was ok. They did show me on a print out that they rotated my tires but nothing about the paint was done. At this point I was just like get me out of here. 2 days later I see a hole in the same tire.

One of the guys stated "you hit another pot hole" I stated that I did not hit another pot hole. I have no reason to lie about it. He stated it looks "shisty" that I come back not even 100 miles later. I related that I don't know what happened but I did not hit a pot hole. He smirked a little bit and said ok. I literally have toyota 5 min from my house walking distance.

And a 2nd one that Is still closer to my house than this location. I dont have time to go and sit for possibly another 5 hours for 1 tire. This rip was on the inside of the tire where it was hard to see. It was not leaking air but no way would I want to take a chance so I wanted them to fix it. If I hit another pot hole I STILL WOULDNT CARE TO SAY THAT BECAUSE I GET FREE TIRES! Moving on, I take a walk for about an hour and a half and come back.

I asked if there was any progress and the guy told me they are still waiting for the email. A extremely smart woman sitting next to him told me it may take a few but she looked on his screen and SOME HOW saw the email and said my name. I said yes that me. She said "it's right there". His response "oh it just came in" I was not born yesterday.

There was a bit of scrolling and I was tempted to ask the time of the email when it came in but I didn't want to embarrass the man that will be assisting in fixing my car. He then told me 45 minutes to change my tire. I had an appointment at 2pm and at this point it's around 4ish. I see people come and go as I sit in the waiting room. It's about 5:06pm and I've had enough of waiting for a tire.

I go back and see what is going on. 5:07pm oh your car is outside and ready. In my head I wanted to really hurt somebody. When was my car done?! And why did nobody get me!? I will not be returning to this location. They left all the freaking garbage in my car. I have zero trust in this location.

I worked with the salesman Dave, he was great! Answered all my questions, worked with my budget and got me into a beautiful Toyota. It was a pleasant transaction which is a great thing for a dealership. The sales manager was also really accommodating. I'd recommend coming here for anyone with a Toyota!

This is my 3rd Tundra from Continental Toyota. My experiences with the staff both in sales and service have always been top notch! I highly recommend Leo Salazar and Continental Toyota if you are in the market for a new vehicle.

Wanted to order a new 2022 Tundra dealership asked 10,000 above MSRP got the same truck from Schaumburg Toyota at MSRP.Continental Toyota lost a three time repeated customer.

My husband and I just bought a 2022 sienna on 2-14-22 and we are so satisfied with this vehicle. Our salesman Gene was great, he walked us through all of the features and set up the Toyota app, he made sure we were fully satisfied and understood everything he had explained. He also advised us to check in with him if we have any questions or concerns.

My husband and I have bought two vehicles in the last couple of years and Gene was the best salesman hands down. In closing if you are in the market for a Toyota please without hesitation go to Continental Toyota and ask for Gene he is the best.

Went in to test a drive a vehicle; the facility is very nice and very clean. Everyone we worked with was very friendly. Our sales guy Saul Unzueta is super friendly and knowledgeable about the vehicle we were purchasing. Before our tat drive and after, Saul took the time to go over the vehicles functions and made sure we were comfortable. A very pleasant experience overall. Ask for Saul for your next purchase!

Beware, after a week of talking about a very detailed car, I was handed off to a salesman who had no clue about their product when I arrived. When he realized they had no inventory and nothing on the horizon he pretended to be filling an order with the builder from the Toyota website. What nonsense. After to pretending to be creating an order he told me it was a $1000 non refundable deposit. (Is that even legal?) I said absolutely not so then he went to the higher authority close, saying he'd talk to his manager. He came back saying the car I wanted was $5000 over. That was enough for me. The dealer network is antiquated. Let the people by online abs save us all this crap.

Just purchased my new Toyota Highlander. Gene Longsworth was my sales consultant and I want to thank him for making it a wonderful experience. I did not feel pressured or pushed into anything I didn't want. I got what I wanted. Gene and Dominic explained everything perfectly and provided great information. So far the best auto purchase experience!

Terry is fantastic! The finance guy 5 stars! The owner (?) Ten stars! I was really nervous going into the purchase because I was trading a lemon that was still financed but underwater. They saw my need and went above and beyond to help me. I now have a reliable car with a fantastic warranty and couldn't be happier! If I ever need a new car, I'm definitely coming back!

I've bought 2 Priuses at Continental over the years, I was very happy with the first few years of free scheduled maintenance, and even after that, I found the fact that I could pull in when the light came in for regular maintenance and be serviced in a reasonable amount of time helpful for my busy schedule. I tried that again for my latest scheduled service.

I pulled in, didn't have an appointment. They told me they could take me, but it would be 2 hours. Well, I didn't have a couple hours so I made an appointment for the following week. I was stuck in a zoom call at that time, but Continental called me to reschedule, which was very nice. I picked the earliest available time--luckily only a day away this time, not the week long delay from my first appointment.

I arrived about ten minutes early, checked in for just the regular scheduled tasks, nothing special, no parts required, and was told it would be 2 hours. Why did I bother to schedule an appointment? In the past, I can't ever remember waiting more than an hour or so, and that's when they used to wash your car poorly, but what the hell, it was "free." Well, I didn't expect to wait 2 hours, hadn't made any arrangements to get dropped off or picked up, wasn't going to take an Uber home, so I buckled in for my 2 hour wait. 2 and a half hours later, I had to go find someone to find out what was going on.

No one came to explain that it was taking longer than they expected. No one offered me any update at all. I thought maybe I hadn't heard them call my name. When I finally found someone who could explain and he said the car would be ready in 5 minutes. 15 minutes later, they finally called my name. The serviceman offered no apology for the delay, no explanation, it was just business as usual apparently.

I paid the bill. The receptionist was very business like. I was waiting for her to ask me if I was satisfied with my service, or if there was anything else she could help me with, but neither question was forthcoming. So, I told her that I would NEVER be coming back to CONTINETAL TOYOTA again, either for service, or to buy a vehicle. She didn't ask why.

And I knew I had made the right decision to cut CONTINENTAL TOYOTA out of my automotive purchasing and servicing world forever. If you need service from them, go somewhere else. I'm sure they'll do just as good a job, and won't take 3 hours to do an oil change, tire rotation and fluid checks.

Ricky Perez was so helpful with our purchase of a used car. He had a low pressure approach and listened to our needs. He was very knowledgeable and super nice.

Knowing that dealer inventory is particularly low right now, I had no expectations of actually walking out of the dealership with a new car! Jim spent hours with me walking me through various models, taking me on test drives, all with the expectation that this will be a sometime in the future purchase. The discovery of a car on the lot that met my needs was a welcome surprise! Jim's no pressure, consultative approach was really appreciated.

I have to say that had Jim not approached the afternoon the way he did I probably would have walked out of the dealer without buying a car! I'm very happy with my new car as well as the car buying experience!

We are very happy with our recent sales experience here. We worked with Bo and he went out of his way each time we visited. He made sure to pull the cars inside the garage for us to view since we visited with our young daughter and it was cold out. He took his time to answer questions. Many other dealers we had visited had a care-less attitude so we appreciate Bo going above and beyond.

Dave was very informative and patient while helping me purchase my very first vehicle. I went ahead and got a Toyota Corolla Cross XLE and love it so far. Would definitely recommend speaking with him when visiting this dealership.

Worked with Dave and Chris and I have to say they were both very friendly and easy to work with. If your looking for a new vehicle go see these guys, they did everything possible to get my in my new sweet ride! Dave even made himself available for any questions or concern on my vehicle after the purchase. Thanks guys!

I didn't know buying a car could be this pleasurable! Gene Longsworth is such a fantastic guy. Incredibly knowledgeable, patient, friendly, and would you believe, genuine! I'm happy I bought my Rav 4 Hybrid here, they will take good care of me for the next decade and beyond!

I visited the dealership for a maintenance service and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and engine filters needed to be replaced. I explained that I had them replaced on my last visit to the dealership and showed him my maintenance log.

He went back to talk to the technician and came back to me and said that the tech's records did also indicate I approved the recommendation to replace the filters on my last visit. When I came to check out the filters they were very dirty and full of debris. I explained that I have not been driving the car due to the pandemic and no longer having to commute to work and that the car stays in the garage majority of the time.

The tech took note of the mileage on my car and stated that I had only driven 8,000 (I typically drive around 15,000 miles/yr) in a years time. I He admitted that with the condition of the filters and the mileage driven within the time frame of my last visit that it appeared the filters had NOT been replaced although I paid for them to be replaced.

I asked to speak to the manager and Mark P. came over, I explained the situation and told him the tech and advisor agreed that the filters appeared to have NOT been replaced as I was told and asked if they could be replaced without incurring an additional cost because I've already paid for filters I NEVER received. He abruptly said he could only offer me a 15% discount.

Mark was very unpleasant and NOT CUSTOMER FRIENDLY, he has NO PEOPLE SKILLS and should NOT work with customers! Long story short I had a very unpleasant experience at the Continental Toyota Dealership paying twice for filters I thought had been replaced and dealing with a discourteous and irritating Assistant Service Manager! Although the service advisor and tech were friendly, courteous and professional, I'm not sure if I'll be returning to this dealership any longer.

We had been looking for a car for a couple of weeks and just weren't finding what we wanted for the price we could afford. We went to Continental Toyota and were pleasantly surprised to find just what we were looking for. Mikey Cicimov helped us out with a test drive. He was friendly and knowledgeable. He answered all our questions. This wasn't the high pressure sale we thought it would be and he was patient with us as we decided what we would do. It was a great experience and we are very happy with our purchase.

I worked with Bo and his service was excellent throughout the whole transaction. He went out of his way to ensure I had everything I needed and wasn't a pushy sales person either like others if experienced in the past. I would recommend looking him up if you're in the market

I'm so excited to write this review. This is my first ever car purchase and I had a great experience. Dave right off the bat was very professional. Informed me of all the information that I needed to know about purchasing my first car. He really did make my first car purchase a lot less stressful than I thought it was going to be. All of my in-laws have purchased their cars there and well now me, and I would definitely recommend Continental Toyota and definitely recommend Dave to be your sales man. He was very informative about all the car features and made the numbers very clear. I had a overall wonderful experience.

Jim was awesome, amazing and patient. He really helped me get the car I wanted and the monthly payments I was willing to pay. If I were to recommend a salesperson to anyone, it would be Jim!

We purchased from out-of-state and this dealership was AMAZING. We had a terrible experience with another dealer (Knauz) and were honestly dreading the car buying experience. But oh my goodness, Bo, Michael, and Amanda rolled out the red carpet for us! They were waiting outside for us when we arrived, gave our daughters stuffed animals, provided coffee, and explained everything thoroughly.

They were not pushy and were so gracious with us and our two small children. I would seriously drive another 6 hours to purchase a car from them in the future. They went above and beyond. We feel so at peace with our purchase. They redeemed our car purchasing experience! Thank you, Continental Toyota!

I had an excellent experience purchasing my 2021 Toyota RAV4 XLE! I worked with Leo Salazar and he made the entire transaction smooth and easy. I purchased the extended warranty and I am super happy and in love with my new vehicle and would 100% recommend the car buying experience at Continental Toyota!

I had the pleasure of working with Dave Avemian at Continental Toyota for the custom purchase of a Toyota Rav4 Prime. Throughout the process, he was very honest about the timeline and what would be possible since it was a high demand and low supply car. Even when it looked likely that Toyota would stop custom orders, he was able to ensure mine was pushed through. Additionally, there were certain things that Toyota included that wasn't on my order, and he followed up to ensure that most were taken off or that I was not charged for it.

After the order, he was very communicative over text letting me know the status of the car and when it was going to arrive. After picking up, Dave also was available to answer my questions about the car and ensure I received the follow-up forms needed, I would highly recommend Continental Toyota and Dave!

I've been servicing all my vehicles here and, have had one issue, which was brought to my attention by one of the employees. The employee was honest, and very sincere. It could've been easier not to mention anything, yet he did, and admitted partial responsibility for a small mistake. The integrity of this dealership ran all the way up the chain, and prevailed.

I was scheduled for a repair at no additional expense, and the issue was resolved promptly. Anywhere else, Im sure this wouldn't have been brought to my attention, being a small mistake, yet a costly repair. The small things that the men and women have done at continental are the things that can make my day. From giving you a ride to get something to eat while getting an oil change, to offering my dog a bottled water. Uh oh, i cant resist, here goes, I love what you do for me, Toyota!

Working w/ Amanda & Bo, they were able help me order/customize the car to our preference. There was no pushy sales and they answered any questions we had about options/accessories we wanted. I really appreciate and value the communication provided by the dealer to complete documents ahead of schedule and to not wait around at the dealer. This was very evident with the Finance Manager, Domenic. Again, no pushy sales and we were in and out of the finance office in 20 minutes. Overall, it was definitely one of the better experiences I have had purchasing a car. NOTE: Buying a new vehicle during the pandemic sucks. Shortages and pricing is not on your side. But at least we got the vehicle we wanted.

Bo and the guys there were good to me. This was the 4th dealership i went to when buying my Supra. Everywhere else i felt like they were playing games. I was happy with my purchase.

I'm a longtime happy customer of Continental Toyota. For my most recent purchase I had the pleasure of working with Dave Avemian. He made our factory order very easy to place, and kept in constant contact about the progress of the build. Somehow, despite all of the current supply shortages and other challenges manufacturers currently face, we received our Rav4 Hybrid just 17 days after ordering! Dave made the whole process very smooth and I look forward to many more years of great experiences with Continental.

I had a great experience buying a new 2021 Tacoma at Continental Toyota. I did the transaction remotely with Amanda and it went smooth. Then when I arrived to pick up the truck, Bo was very attentive in completing the transaction, getting the truck cleaned up, and helped us get on our way quickly because he knew we had a 500 mile drive ahead of us. Overall I was very pleased and would do business with them in the future.

Very pleased with the service I received from the staff. Samir was very friendly and very helpful. I highly recommended this place to purchase a vehicle. Thank you!

Stay away. They are extremely dishonest. While seeking pricing information they asked if we could fill out a preapproval form so they could give us accurate quotes. I specifically asked if this would be a hard inquiry and the salesperson said this would not be a hard credit inquiry. Moments later we got a notice that there was a hard credit inquiry on our credit reports.

When speaking with the manager, Dave, he totally excused Allie our salesperson, rather than apologizing in any way for a credit inquiry that we did not agree to. Allie either made a big mistake or blatantly lied, I have this in writing, and Dave just made the situation significantly worse by saying they did nothing wrong and telling us how excellent our credit is so how this doesn't matter. I will tell everyone to stay away from here.