Roy Motors

They were prompt and efficient. Everyone seemed nice and even the owner of the company when he passed the lounge area told us all good morning!

I only experienced the service department, but they were fast and friendly! No complaints! Even saw the owner wandering around checking on people.

Integrity issue. Horrible customers service. Bought 3 vehicles there. I'm done with them

First, when I called on July 8th for an appointment, Kip said no openings until July 20th. I went online a couple of days later and discovered I could make an appointment online. The first available appointment I chose was for July 12th at 8:30 am. Upon presenting our vehicle we were told we would have to bring it to Automotive Gear for an estimate to repair the running boards. I shouldn't have to bring my vehicle elsewhere when we bought the extended warranty.

This was hands down the absolute best car buying experience I have ever had. Every employee at the dealership was so kind & engaging. The buying process was quick & easy. Listening to Mr. Roy talk about the dealership, it's obvious he takes great pride in his work, as well as the work performed in the dealership. I could have sat & listened to his stories about how the car industry has evolved all day. Thank you for making this an amazing experience.

Always first class customer service thanks to the staff at roy and every time I go in for service kip Fay and his team are great.

Never have I had such a great combination experience with ANY dealership. The vehicle was purchased there and I was treated great. they went above and beyond to make sure I was pleased. J.C. Carpenter, the sales manager, took his time to put us first in every thing he did. Whenever my truck was hit from behind, Kevin Sonnier, the body shop manager, did the impossible, when insurance companies were haggling, he stepped in and handled every issue, keeping me out of the struggle.

My truck, upon leaving the body shop after the repair, was PERFECT. Like it had never been there! Roy Motors even had my rental situation covered FULLY. I'm not sure how other dealerships operate in all aspects and function, but Roy Motors should be the guide on how others achieve total customer satisfaction. Please let them know that they have, by far, surpassed ALL OF MY EXPECTATIONS.

Didn't realize I would have a 2 1/2 hour wait for an oil change. Had made the reservation on Friday for a Monday appointment. Will question and arrange the appointment next time to be sure. I live 30 miles away from dealership, so couldn't just drop it off.

Sales team is phenomenal. The service Manager Mr. Kip Fay treated me like I was less than human. He totally ignored me. Just a Fyi in the future. Good customer service goes a long way! People don't mind spending money where there's good customer service At this point I will NEVER go back! 1st and will be the last time. Back to Sterling GM here I go!