Auto Import

Wonderful service! They went above and beyond for me. Love my car, love the staff, just overall love this place. I highly recommend.

Jared is the man! If you need repairs to your vw call and talk to Jared. Honesty is huge and Follow threw is great. I had another vw dealer tell me the timing was off on my vw and brought it in and asked for a quote on fixing my timing chain. He called me back and said it's dead on why do you want me to do it. Wow $1100 repair and he was honest about it not needing to be done. Wish I could give both the mechanic and Jared 10 stars.

Nice small town Volkswagen dealership. They had as many cars as most of the large dealerships currently, and were friendly and helpful. Got to drive a 2022 Tiguan, which is a really nice vehicle. I hope to be able to get one soon.

My son took my wife's car in for an hour change today. It took 1.5 hours. He was told it would take 30 minutes. After an hour, he was told they were looking for oil leaks. Thirty minutes after that, it was finally ready. They gave him some cheap VW 3D glasses for the inconvenience. Really? Customer service could use some help.

Last summer we bought a Ford Escape from Auto Import, very smooth buying experience. The owner was our salesman, and had that old fashion genuine personality, he let us drive the car for the weekend before purchasing that Monday to really test drive it before making the final decision on it. I would recommend buying from Auto Import and I would buy there myself again.

They great! Ive been doing business with them for over 30 years. They have always treated me right. If couldn't pay the full bill jim would carry for it as payments until I could. Great man. Great service!

My personal experiences at Brainerd auto import are lackluster. I test drove two separate vehicles which both had problems that should have been fixed before they were listed for sale. Auto import showed very little interest and urgency in getting them repaired, or even investigating what the exact cause of the issues were. I was a serious customer and made it clear I wanted to do business.

Both of these cars were 2013+. We have bought a car from auto import before, and that experience was not stellar either. When we requested that the rust be repaired on this vehicle (this was covered under vw warranty) they sent it to some chop shop right behind their dealership. I got my car returned to me with orange peel and overspray. I sent it back to be fixed and it was slightly improved.

Auto import is like the kid that is late to the bus and still walks down their driveway with not a sense of urgency. I am now an owner of a 2013 Jetta GLI that was NOT purchased from Brainerd Auto Import.

Just bought my second new car from them and my experience with both was wonderful. I always can get in quickly for service and maintenance has been done quickly and professionally. Everyone has always been friendly as well.

Can't ask for better service from Jim, Max, CJ, Chris, and the rest of the staff. They do their best to make sure that when you walk out the door you are happy. The car I just purchased from them is great. When I was looking at it Jim handed me the keys and said "take it for a test drive and see if it makes you smile." This is now the third vehicle I have purchased from them.

Awesome sales team and service. Just purchased a new vehicle from them. Definitely will buy another from them. Not the typical sales men that jump on you when you get there. A+

Great employer and car dealership. I am looking forward to their newest American-made vehicle. I recently test drove the all new SUV, ATLAS. Amazing quality while providing the most competitive price on the market.

I took my 2016 GTI here and they were VERY careful with my car and the service was amazing. Thanks again! I will look into future car buying here. (***I wish I did with my GTI, but I found a rare once in a lifetime CPO deal with only 500 miles on it in the in the cites***) They dealer treated me great regardless. Thanks again, I will recommend you to friends and family. -Steve

I've owned three used Volkswagen's and three new ones and worked with four dealers.two in the Twin Cities, one in Chicago and. St. Cloud. Somewhere.sometime some mechanic is going to want to snooker you. I thought Import Auto would be different.well stay away from them. I was having severe handling problems. They allegedly replaced the ball joints and aligned the vehicle.

The Handling did not change. Subsequent mechanic says they could not see that the Ball joints were changed and the vehicle was seriously out of alignment. I had IA replace one rear strut which only lasted a few months.it was badly leaking after seven months. I get the impression that being a tiny dealership allows everyone to cover for each other.

I don't know about new car pricing. But their service department will get hundreds of dollars out of you and not give you a good value let alone make your car safe. As a sidenote you all realize that VW and Ford have a business plan where they will stop supplying parts to any vehicle eight years old and older. I cannot get front fenders, headlights, grill, door locks new or used for 1998 VW. Ridiculous.