Since 1989, Earth Waste Systems has been a quality supplier of metal waste recycling, demolition and salvage services throughout northern New England and upstate New York. Our progressive approach to environmental re-purposing extends into each of our specialized divisions: Metal Recycling, Demolition and Foreign Auto Parts.
Follow us
Reviews (1)
Rachel L.
Nov 14, 2016
Terribly run company that almost ruined our project that we had been planning for months. Weeks before the project I called and talked to a woman about getting a roll-off container for scrap metal on our former dairy farm that my family was cleaning up. When I called back to book the container I went into an endless loop of voicemail greetings without ever being able to leave a message - I tried several times a day for a week, and wrote via their website that their phone system was broken and to please call me to reserve a container.
I never received a call. When the following week the woman finally answered the phone she was so rude that she wouldn't let me finish my sentences so I couldn't fully explain their phone system problem to her, then when I asked for the container to be delivered on a Monday she snapped "well that's our busiest day".as if it were my fault.
Best I could get from her was "we'll try to deliver Monday but it might be Tuesday". I should have know that was a red flag. Fast forward to the work week and the container doesn't show up on Monday. Tuesday at noon I start trying to call repeatedly - they never answer the phone and the endless loop of voice mail greetings hasn't changed, I still can't leave a message (although they had changed the actual recorded greeting - I guess they don't care that their phone system is broken but want to make sure the greeting is correct).
My father goes to the business location on Wednesday morning and the woman tells him that their driver is in jail for 9 months.seriously?!? You don't call us to let us know you can't fulfill our agreement?!? We had hired laborers, traveled from multiple states to the old farm, and been planning the clean-up for weeks - and not having a scrap metal bin was going to completely screw us.
Thank goodness for AMR out of Williston - I called them and explained the bind that Earth Waste Systems had put us in and they saved the day - they had a container to us within 24 hours. I called the woman at Earth Waste Systems to tell her she really should have called us and she said "we were told to fulfill our commercial accounts first" - clearly they knew they were not going to be able to help us well in advance, and they did NOTHING.
I can't believe a business operates like this. Bottom line: don't waste your time with this company - even though AMR is farther away, go with AMR - they have a properly run business.
I never received a call. When the following week the woman finally answered the phone she was so rude that she wouldn't let me finish my sentences so I couldn't fully explain their phone system problem to her, then when I asked for the container to be delivered on a Monday she snapped "well that's our busiest day".as if it were my fault.
Best I could get from her was "we'll try to deliver Monday but it might be Tuesday". I should have know that was a red flag. Fast forward to the work week and the container doesn't show up on Monday. Tuesday at noon I start trying to call repeatedly - they never answer the phone and the endless loop of voice mail greetings hasn't changed, I still can't leave a message (although they had changed the actual recorded greeting - I guess they don't care that their phone system is broken but want to make sure the greeting is correct).
My father goes to the business location on Wednesday morning and the woman tells him that their driver is in jail for 9 months.seriously?!? You don't call us to let us know you can't fulfill our agreement?!? We had hired laborers, traveled from multiple states to the old farm, and been planning the clean-up for weeks - and not having a scrap metal bin was going to completely screw us.
Thank goodness for AMR out of Williston - I called them and explained the bind that Earth Waste Systems had put us in and they saved the day - they had a container to us within 24 hours. I called the woman at Earth Waste Systems to tell her she really should have called us and she said "we were told to fulfill our commercial accounts first" - clearly they knew they were not going to be able to help us well in advance, and they did NOTHING.
I can't believe a business operates like this. Bottom line: don't waste your time with this company - even though AMR is farther away, go with AMR - they have a properly run business.
