Huntington Honda West

I was able to obtain a new vehicle at this location. No hassle, no back and forth. The employees here have been amazing. Very helpful, truthful and upfront. What I applaud about this dealership is the level of transparency they have. They will tell you directly what it is, and will do everything in their power to help you in your search for your next vehicle. Highly recommended place for purchasing a vehicle.

Great and fast service. Had a few recalls I had needed to take care of and an impromptu check engine light was the catalyst needed to get into the dealership. Huntington Honda made the process fast and efficient. Called me a few hours later to pick up the car and off I went. No complaints on my end.

We went into Huntington Honda a little disappointed that our salesman from our last experience was not there. We intended to purchase our leased car. Then we met Diana, she was professional, knowledgeable, courteous and friendly all at the same time! Diana made our visit worth while and she even managed to lease us another car! Wonderful experience!

Great dealership! The salespeople were amazing to work with. They were kind, patient, and not pushy at all. Jennifer from the finance department was also lovely. She made the whole process very simple and was extremely helpful - answered all my questions thoroughly and honest. I will never lease a car from any other dealership.

David was very helpful throughout the process of leasing my car. He always responded to my emails and texts promptly. He even got us a better car for the same price when the car we agreed on wasn't available. He was just very responsive and helpful throughout the process.

I have consistently used Huntington Honda to service my vehicle since it's purchase and have been pleased with the courtesy, efficiency and competence of the staff. I can rely on their thoroughness and I have always left confident that my vehicle was serviced well and as indicated. I have come to rely upon their advice and honesty. I usually wait upon my vehicle and I am apprised of any unforeseen problems currently existing or which may become a problem in the near future for which repair or replacement is indicated. Very Professional!

I just want to share my recent awesome experience at Huntington Honda. It's been quite some time that my CRV needed oil change and I was on the way to work yesterday morning. Suddenly, I just made a phone call to Honda and Ms. Janine gave me the appointment instantly. At Honda, my service representative Ms Kelly was very nice and provided a terrific service. Thank you both of you for being so nice.

Isaiah was a wonderful, personable sales rep. He showed us many options for a vehicle and he never pressured us- very attentive. Glen the Manager was very knowledgeable and explained how well Huntington Honda vehicles are maintained and prepared. Glen went out of his way to prepare our car for us. The service they do on their large available stock is heads above other dealership (extra fluid changes/services, top level tires, history/inspection of the vehicles etc). Greg our financial coordinator was clear and patient about all the ways we could purchase our car, that really suited our budget. This was our first time doing business with Huntington Honda and we are going to be Huntington Honda customers for a LONG time! Thank you!

We were looking for a new car at a time when dealers were charging a vig. Huntington Honda was straight forward and there were no surprises and of course no vig. Thank you AK, it was a pleasure doing business with you!

I'm writing here because I've had comment forms go unanswered with Huntington Honda and I was unable to locate an email address for the service department. Last month, I had an appointment with Honda to repair the latch door cable on my gas tank, as I was unable to open my gas chamber door prior to this service. However, less than two weeks after the service was performed, the door would no longer close; I tested the door in different environments (i.e. weather) before concluding that the door was unable to close.

As a result, I made a second appointment with Huntington Honda to review the gas chamber door and to perform other routine maintenance on my vehicle. After our discussion with a Huntington Honda rep, I was immediately given the parts and labor cost for the adapter replacement only. I was told that Honda would not charge me for the second latch cable replacement, as that was covered under "warranty." Finally, I've provided several pictures of the gas door chamber attached.

The plastic shell appears to have been hastily placed back into the chamber. Perhaps this is the cause of the gas door adapter not functioning as expected? The latch door cable and gas door adapter are one-off situations for a 2014 Honda Civic, and are described by other mechanics as parts that should "rarely, if ever, break down." To have both not function as expected within a two week time frame after initial service was performed on the former is something I question. Additionally, there are multiple inconsistencies provided throughout my conversations and responses provided by Huntington Honda regarding the independent nature of both parts, the cause and effect of one part impacting the other, and the overlap of expenses.

I have received nothing but excellent service and communication from Honda over the years; my first and only car was purchased there in 2014. However, I am thoroughly dissatisfied at the dishonest and inconsistent service I received there earlier this month. What will Huntington Honda do to both remedy this situation (at little to no cost to me) and keep me as a loyal customer?